As you may have read elsewhere, if you wind back to before the skip, and switch to slow motion it usually goes through the trigger point without a problem -

I may be wrong but doesn't Family Guy play ok at any speed other than normal? I shall have to play more when I'm solo on the 9300 next.

I think this is true.

Our 9300 also does this. Most noticeably when the letters are being displayed in Points of View, and when Newsnight Scotland show the front pages of the next days' newspapers.

Common factor here is the static image. How can we get Humax to fix this inability to cope with static images transmitted by the BBC?

One more observation on this problem. If you turn on PIP (picture-in-picture) on the 9300, then that stops the picture skipping, although the sound is still broken up. Maybe, if Humax read this, they can use this to help diagnose what the fault is.

This "solution" doesn't work on my 9150. The picture skips as usual.

I wonder if anyone else has found this partial "solution" to the skip problem?

Last night (24/7/12) I recorded "Line of Duty" from BBC2. The skip problem for me occurred over the end titles. It jumped from the fade out to last 2 captions. Playing in slow motion worked and I could see all the end titles. Winding back to just after the jump point didn't work - it just skipped again.

However, I started messing about and found that if I switched to the second audio channel (usually used for AD) and played across the jump point - it didn't jump.

I tried the same thing with an episode of FG and got the same result. It seems that the main audio channel could be the cause of the problem.

Can anyone else confirm that this works?
Who should we contact at BBC or Humax if this is a clue to the solution?

I tried the PIP solution on my friend's 9300 and found it made no difference, skipping still occurred. I'll try the audio channel trick next time I'm there. Passing the information on to Barry on the My Humax forum might be the most reliable route to get the information to the engineers, whether Humax assign resources to fix this problem though is another matter. Humax might be the set top box market leader but their big failing is leaving some of their software in a sorry state. I'll contact Barry if you're not a member and direct him to your post.

Information on its way to Humax via Barry.

Thanks. I'm not a member of the My Humax forum!

I only hope that other people find it works (even though it has the wrong - or effectively no - sound track), it helps with a solution and someone somewhere takes notice.

After watching several recent recordings of FG and AD that didn't have the jump problem on my friend's v26 9300, last night's episode did. I can confirm that switching OFF the normal audio channel allowed the video to pass through the jump trigger points without any problem.

While Humax are to be congratulated on rapidly fixing the Olympic channels recording problem for the satellite machine, they don't seem to be doing much to cure the 9150/9300 jumping playback problem that affects several BBC programme recordings. I'm guessing that a few whinging 9150/9300 owners don't have the same clout as a world event such as the Olympics. Also let's not forget the consecutive recording problem that was introduced with software v26, a problem that showed itself on Thursday night missing out the first AD of the two FG and two AD recordings. Humax left the software in a sorry state on their early STB, the F2-FOX T, lets hope they don't do the same with the 9150/9300.

Glad to see it isn't just me.

This suggests, to me, that the primary audio channel is at fault somehow. If, by means of "trick" usage (slow/fast motion) or by switching to the second audio channel, the primary channel isn't used, the skipping is gone. Obviously therefore mute and PinP shouldn't work. (Unless you can PinP a recorded video into a live one - which I don't think you can do).

I thought the changes made to BBC for the "current sporting event" (avoids getting in trouble with the thought police ) 256->192kbps audio might make a difference - but it doesn't.

It's a pity Points of View isn't on at present as I've always had problems when the captions appear. It would be interesting to see if changing audio on that would solve the problem. But it doesn't answer the point of why a change to a caption would do something to the sound that would trigger a jump.

I have had this problem with Family Guy and American Dad for years now, and gave up watching them altogether. My problem seems to only occur on these two shows, although to be fair I never record anything else on BBC3 so it could be the whole channel.

I would like to try the workaround that was suggested about switching audio channels. Please can someone explain how I do that?

Many thanks guys - glad to know I'm not alone on this one!

Button under the remote control slide with speaker and question mark on it, second down, second from the left. Press it and select the other audio track, be aware there is no audio though.

Or if there is, it is usually the Audio Description channel - which probably is silent during FG & AD.

I've been reading this post with some interest as my 9300 does the same kangaroo jumps when I look at a Points of View recording. I've just started to play back this evening's recording (14 October) and at the point of the first letter, it jumped forwards about 60 seconds.

I then replayed it with sub titles, but still no joy. It works on when playing at 1/2 speed, which is a little pointless, given that you lose the sound and spend twice as long waiting for the next part of the letter to appear...

It's curious that Humax have never seen fit to comment about this wobbly

As the 9xx0 machine aren't the current model I think Humax choose to ignore the remaining problems in the software. Quite frankly I don't think it's good enough, there are many people using these machines and they want them to work correctly, not to have to replace them.

(set rant=on)
Humax could be shooting themselves in the foot here.
If they really want us to replace the 9xx0's, they are going to want us to replace them with another Humax, arn't they?
What signal does it give to the users that Humax really can't be bothered with customer service? If they can't be bothered to correct the problems with the older machines - what faith can we have that current and future machines will work properly? And in any case, who can afford to keep buying new equipment these days?
(set rant=off)

Open comment to Humax: It would be good customer service/relations etc. to keep all your legacy machines working well. What better advertisement for your products than that they worked well/properly/accurately and lasted many years without any significant problem. And where problems are identified you correct them quickly and accurately. Sadly, you have fallen down on this one! (or two, or is it more problems :yawn: )

And the history goes back to the F2-FOX T set top box to my knowledge, a set top box costing £70-£80 so not cheap. I think changes in the EPG left the box short of memory and couldn't be corrected, but other things like the aspect ratio problems and lack of programme information after a few hours running, I'm sure could have.

If the F2-FOX T is just a set top box short of memory, I'm sure the software could be bodged to get now/next to work properly. If there's a bit more memory - 1 or 2 or 5 days EPG. After all, before I got the Humax, I managed to record programmes using an old Philips box timer (only had now/next, no EPG, so completely manual settings), a VCR (manual settings again) and the Radio Times! So, if Humax could have got a 1 or 2 day EPG running in the memory - luxury!
I'm sure the current EPG problems, skipping on (mainly if not exclusively) BBC channels, and various other inconveniences could be solved if Humax could be bothered.
The sad thing is, it would seem that Humax products are still probably better that the other manufacturers. So there is no incentive for them to solve the problems.

I'm reading this thread nearly a year after the last post and I think the first post was in 2010?

All these years and it's not been resolved, this is very disappointing. I have a 9150 in the lounge. It always skips on Points of View and on The Sky at Night. We are in the winter Hill reception area.

A new, no doubt unrelated problem is that the new series of Strictly Come Dancing will not record correctly. It starts recording but stops about a third of the way through. The 9150 is no longer reliably capable of recording two programs at once, so we always make sure that this circumstance doesn't happen.

I have a 9300 upstairs, it needs its hard drive to warm up before it is recognised by the machine.

Our first humax is a 9200, which stopped working about 3years ago.

Is there any evidence that the problems outlined in this thread (I've not read every message) are not unique to Humax machines...?

Andrew

You might try doing a Manual Search to make sure the machine is tuned to only one transmitter. Receiving from multiple transmitters can cause recording problems.

Thanx Big-les, I shall check this. I do normally do manual searches as we do often pick up the transmitter in north wales

and usually as a letter appears on the screen.

There clearly still is a problem with this. And nobody is going to solve it. No updates for 9150/9300 in ages. I assume Humax has stopped supporting them.
[Judging by the lack of HDR Fox T2's in the shops there probably isn't any support for them either. And just as I was thinking of upgrading. ]

Is Channel 228 available on the PVR-9300T?