I have a friend that had a large phone-bill, but she was due to leave home for a few weeks to have a Baby at a distant hospital. She phoned BT, paid 'X' amount and asked if she could pay the rest after she had the Baby.
BT said that was fine.
When she got back 5 weeks later, her phone had been cut off. She still had to wait another couple of weeks before she could pay. She phoned BT from a Pay As You Go [Vodafone] Mobile, it cost her £20.00 and she never got to speak to anyone because her credit rand out.
Later, somehow she got to speak to BT. They let her pay her bill, but could not give her old number back. They gave her a new number and charged her £50.00 deposit for the new number.
Does that sound right? I told her to leave BT and go to Sky like me.
After I left BT, they sent me two phone bills. I phoned them as said that it was impossible as I am not a BT customer... 'Eventually...' they sorted it out for me.
BT said that was fine.
When she got back 5 weeks later, her phone had been cut off. She still had to wait another couple of weeks before she could pay. She phoned BT from a Pay As You Go [Vodafone] Mobile, it cost her £20.00 and she never got to speak to anyone because her credit rand out.
Later, somehow she got to speak to BT. They let her pay her bill, but could not give her old number back. They gave her a new number and charged her £50.00 deposit for the new number.
Does that sound right? I told her to leave BT and go to Sky like me.
After I left BT, they sent me two phone bills. I phoned them as said that it was impossible as I am not a BT customer... 'Eventually...' they sorted it out for me.