O2 Retention deals?

Hypnodisc · 16-09-2009, 00:06

Hi guys,

I've been a loyal customer of O2 for over 3 years - and my contract renewal is up tomorrow.

Am I likely to be able to negotiate a good deal because I'm an existing customer?

I am thinking about leaving O2.. as it really isn't the cheapest.. so if I mention this, am I likely to get offered any good retention deals?

RobinOfLoxley · 16-09-2009, 10:28

Hi Scrounger

Have you considered PAYG?

Tesco use the o2 network, you can get a SIM for £1.21 at the checkout.

Investigate (Google) your manufacturer + unlock codes.

Or for a 3 year old phone, o2 will give you an unlock code free of charge.
(hopefully)

Scrounger2

RobinOfLoxley · 16-09-2009, 10:36

Oh and if you want to keep your mobile no, that is legally mandatory now. Need a PAC authorisation, takes a couple of days in total.

See checkout leaflet for full details

sla_steve · 16-09-2009, 11:46

im my experience o2 retentions are very good.

Call them up and ask to be put through to retentions. Dont call upgrades they cannot offer you as much as retentions.

Been with o2 a while and am curently paying £17/month for 400 minutes, 1000 texts, unlimited o2 to o2 calls and unlimited data.

Just ask retentions what they can do, Its their job to keep you so dont be afraid to haggle.

legends wear 7 · 16-09-2009, 12:44

Benefits???

The way you pushed it i thought you worked for Tesco

goomba · 16-09-2009, 13:14

Quote:

Originally Posted by Hypnodisc

Especially when Virgin are bombarding me with stuff about £20 a month contracts - because they REWARD customer loyalty (as I already have Virgin Media).

O2 reward customer loyalty too. You get money off O2 Broadband if you are a mobile customer.

Mobile retentions tends to be based on how profitable a customer you are. Only your mobile provider knows that. Some things to think about - do you use the phone for outgoing calls a lot which might cost more for them to service you? Lots of incoming calls from which they will get revenue? Do you make lots of calls to other networks which will cost them more?

kosmos5457 · 16-09-2009, 19:52

Of all the stories I have read on here from contract customers, O2 seem to be number one when it comes to their retentions team. I am an O2 customer and a very happy one. I got 600mins, 1000 texts and unlimited internet for £19.58 per month. That is the same as the simplicity deal but I was put into an 18 month contract with them and they offered me a free handset, the HTC Touch Diamond.

RobinOfLoxley · 17-09-2009, 03:09

I dont work for Tesco. But they are round the corner.
I knew the price of a SIM cos just been thru the process of buying a new phone.

Feel free to hunt around.

gary77 · 17-09-2009, 13:17

Quote:

Originally Posted by Hypnodisc

Hi guys,

I've been a loyal customer of O2 for over 3 years - and my contract renewal is up tomorrow.

Am I likely to be able to negotiate a good deal because I'm an existing customer?

I am thinking about leaving O2.. as it really isn't the cheapest.. so if I mention this, am I likely to get offered any good retention deals?

I doubt you will, like you i have been with 02 for years, my last deal (which is due to end next month) is great £15 off a £35 tariff 600 mins 1400 texts free weekends calls free net even got free broadband for a year too.

This time round I'm lucky to get £5 off so far I've discovered the following:

They don't price match anything.

You might be able to get £5 off but don't expect anything more.

Most phones are free or they can discount, however phones like the W995 they cant offer anything on much like the iphone.

Makes no difference how long you have been with them.

They don't seem too bothered if you want to leave either though they do tend to offer another bolt on.

Best bet is to call up and see what they can do. Be interesting to see what you do or if they offer anything better.

mred2000 · 17-09-2009, 14:23

Quote:

Originally Posted by gary77

Best bet is to call up and see what they can do. Be interesting to see what you do or if they offer anything better.

Best bet is to call them early in a week - I heard the retentions depts. have targets of customers to keep so, whenever I'm after a deal, I call either Monday or Tuesday and it's worked every time (with Orange, though, and it helps to have a fair amount of international business calls on my bill every so often...)

JackL · 22-09-2009, 23:05

My contract is now up for renwal with O2 so phoned today for upgrade, got offered nothing different which was on the website for new customers.
Asked for retentions and they asked why i wanted to cancel. I told them i wanted a certain phone Nokia 5800 on a contract same as vodafone. (£15/month).
Were not willing to do it. they would offer a returned phone but for £20/month 24 month cvontract but phone would only have 3 months warranty.
Have now got my PAC code and will be going into Vodafone over the next few days.
So much for loyalty, been with o2 for 5 years.

gary77 · 22-09-2009, 23:53

Same my contract has been up since the 2nd of Sept as yet 02 have not offered anything that appeals to me, best they can do is knock a fiver off most talk plans.

I'm having to start consider my choices now as my discount for my current contract ends early next month.

Just a case of looking at what networks can offer/phones.

forevermore · 23-09-2009, 13:59

What's the retention number? Or do you just have to go through the usual sales number?

prking · 23-09-2009, 14:12

Quote:

Originally Posted by RobinOfLoxley

Oh and if you want to keep your mobile no, that is legally mandatory now. Need a PAC authorisation, takes a couple of days in total.

See checkout leaflet for full details

"Legally mandatory" Perhaps you would like to point us towards the law that mandates a PAC?

You won't be able to because there isn't one. Instead under the MNP rules, the networks are required to provide you with a PAC within a certain period of time, or to tell you why they can't. (eg. You have breached the contract)

23-09-2009, 16:21

It's a matter of weighing up the pros and cons. My partner is an avid picture sender, o2 suits her needs as the pic messages are deducted from her "unlimited" texts @ 4 per mms. On any other network she would be charged about 35p per text.

gary77 · 23-09-2009, 17:36

Quote:

Originally Posted by forevermore

What's the retention number? Or do you just have to go through the usual sales number?

I've always gone through to customer services and asked for retentions there, they normally ask why and then check how far im into on my contract then put through.

phillip_d · 23-09-2009, 20:42

Hope they get a good phone line up in the near future. My contractwith them is up soon and I'm looking at their phones (not iphone - overpriced...) and nothing stands out. Palm Pre might be ok, but I bet there's no deals on it.

Any other exciting phones coming to O2 soon?

eljmayes · 24-09-2009, 13:16

Quote:

Originally Posted by phillip_d

Hope they get a good phone line up in the near future. My contractwith them is up soon and I'm looking at their phones (not iphone - overpriced...) and nothing stands out. Palm Pre might be ok, but I bet there's no deals on it.

Any other exciting phones coming to O2 soon?

Pricing on the Pre will be much the same as the Iphone as the details have been released today. On retentions, if you are spending below fifty quid a month I'd doubt you'd get more than a fiver discount a month. They seem to want to push the Iphone and now the Pre at all costs.

16-09-2009, 00:06	#1
Hypnodisc Forum Member Join Date: May 2007 Posts: 21,375	O2 Retention deals? Hi guys, I've been a loyal customer of O2 for over 3 years - and my contract renewal is up tomorrow. Am I likely to be able to negotiate a good deal because I'm an existing customer? I am thinking about leaving O2.. as it really isn't the cheapest.. so if I mention this, am I likely to get offered any good retention deals?

16-09-2009, 10:28	#2
RobinOfLoxley Forum Member Join Date: May 2009 Location: Devon Posts: 12,873	Hi Scrounger Have you considered PAYG? Tesco use the o2 network, you can get a SIM for £1.21 at the checkout. Investigate (Google) your manufacturer + unlock codes. Or for a 3 year old phone, o2 will give you an unlock code free of charge. (hopefully) Scrounger2

16-09-2009, 10:36	#3
RobinOfLoxley Forum Member Join Date: May 2009 Location: Devon Posts: 12,873	Oh and if you want to keep your mobile no, that is legally mandatory now. Need a PAC authorisation, takes a couple of days in total. See checkout leaflet for full details

16-09-2009, 11:46	#4
sla_steve Forum Member Join Date: Jul 2006 Location: Belfast, N.Ireland Posts: 1,457	im my experience o2 retentions are very good. Call them up and ask to be put through to retentions. Dont call upgrades they cannot offer you as much as retentions. Been with o2 a while and am curently paying £17/month for 400 minutes, 1000 texts, unlimited o2 to o2 calls and unlimited data. Just ask retentions what they can do, Its their job to keep you so dont be afraid to haggle.

16-09-2009, 12:44	#5
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	Benefits??? The way you pushed it i thought you worked for Tesco

16-09-2009, 13:14	#6
goomba Forum Member Join Date: Mar 2007 Posts: 5,444	Quote: Originally Posted by Hypnodisc Especially when Virgin are bombarding me with stuff about £20 a month contracts - because they REWARD customer loyalty (as I already have Virgin Media). O2 reward customer loyalty too. You get money off O2 Broadband if you are a mobile customer. Mobile retentions tends to be based on how profitable a customer you are. Only your mobile provider knows that. Some things to think about - do you use the phone for outgoing calls a lot which might cost more for them to service you? Lots of incoming calls from which they will get revenue? Do you make lots of calls to other networks which will cost them more?

16-09-2009, 19:52	#7
kosmos5457 Forum Member Join Date: Jan 2006 Location: Anglesey Posts: 1,262	Of all the stories I have read on here from contract customers, O2 seem to be number one when it comes to their retentions team. I am an O2 customer and a very happy one. I got 600mins, 1000 texts and unlimited internet for £19.58 per month. That is the same as the simplicity deal but I was put into an 18 month contract with them and they offered me a free handset, the HTC Touch Diamond.

17-09-2009, 03:09	#8
RobinOfLoxley Forum Member Join Date: May 2009 Location: Devon Posts: 12,873	I dont work for Tesco. But they are round the corner. I knew the price of a SIM cos just been thru the process of buying a new phone. Feel free to hunt around.

17-09-2009, 13:17	#9
gary77 Forum Member Join Date: May 2008 Posts: 935	Quote: Originally Posted by Hypnodisc Hi guys, I've been a loyal customer of O2 for over 3 years - and my contract renewal is up tomorrow. Am I likely to be able to negotiate a good deal because I'm an existing customer? I am thinking about leaving O2.. as it really isn't the cheapest.. so if I mention this, am I likely to get offered any good retention deals? I doubt you will, like you i have been with 02 for years, my last deal (which is due to end next month) is great £15 off a £35 tariff 600 mins 1400 texts free weekends calls free net even got free broadband for a year too. This time round I'm lucky to get £5 off so far I've discovered the following: They don't price match anything. You might be able to get £5 off but don't expect anything more. Most phones are free or they can discount, however phones like the W995 they cant offer anything on much like the iphone. Makes no difference how long you have been with them. They don't seem too bothered if you want to leave either though they do tend to offer another bolt on. Best bet is to call up and see what they can do. Be interesting to see what you do or if they offer anything better.

17-09-2009, 14:23	#10
mred2000 Forum Member Join Date: Nov 2008 Posts: 8,673	Quote: Originally Posted by gary77 Best bet is to call up and see what they can do. Be interesting to see what you do or if they offer anything better. Best bet is to call them early in a week - I heard the retentions depts. have targets of customers to keep so, whenever I'm after a deal, I call either Monday or Tuesday and it's worked every time (with Orange, though, and it helps to have a fair amount of international business calls on my bill every so often...)

22-09-2009, 23:05	#11
JackL Forum Member Join Date: Dec 2006 Location: South Wales Posts: 98	My contract is now up for renwal with O2 so phoned today for upgrade, got offered nothing different which was on the website for new customers. Asked for retentions and they asked why i wanted to cancel. I told them i wanted a certain phone Nokia 5800 on a contract same as vodafone. (£15/month). Were not willing to do it. they would offer a returned phone but for £20/month 24 month cvontract but phone would only have 3 months warranty. Have now got my PAC code and will be going into Vodafone over the next few days. So much for loyalty, been with o2 for 5 years.

22-09-2009, 23:53	#12
gary77 Forum Member Join Date: May 2008 Posts: 935	Same my contract has been up since the 2nd of Sept as yet 02 have not offered anything that appeals to me, best they can do is knock a fiver off most talk plans. I'm having to start consider my choices now as my discount for my current contract ends early next month. Just a case of looking at what networks can offer/phones.

23-09-2009, 13:59	#13
forevermore Forum Member Join Date: Dec 2004 Posts: 39	What's the retention number? Or do you just have to go through the usual sales number?

23-09-2009, 14:12	#14
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by RobinOfLoxley Oh and if you want to keep your mobile no, that is legally mandatory now. Need a PAC authorisation, takes a couple of days in total. See checkout leaflet for full details "Legally mandatory" Perhaps you would like to point us towards the law that mandates a PAC? You won't be able to because there isn't one. Instead under the MNP rules, the networks are required to provide you with a PAC within a certain period of time, or to tell you why they can't. (eg. You have breached the contract)

23-09-2009, 16:21	#15
Tom Joad Posts: n/a	It's a matter of weighing up the pros and cons. My partner is an avid picture sender, o2 suits her needs as the pic messages are deducted from her "unlimited" texts @ 4 per mms. On any other network she would be charged about 35p per text.

23-09-2009, 17:36	#16
gary77 Forum Member Join Date: May 2008 Posts: 935	Quote: Originally Posted by forevermore What's the retention number? Or do you just have to go through the usual sales number? I've always gone through to customer services and asked for retentions there, they normally ask why and then check how far im into on my contract then put through.

23-09-2009, 20:42	#17
phillip_d Forum Member Join Date: Apr 2006 Location: Location: Location. Posts: 39	Hope they get a good phone line up in the near future. My contractwith them is up soon and I'm looking at their phones (not iphone - overpriced...) and nothing stands out. Palm Pre might be ok, but I bet there's no deals on it. Any other exciting phones coming to O2 soon?

24-09-2009, 13:16	#18
eljmayes Forum Member Join Date: Feb 2005 Posts: 925	Quote: Originally Posted by phillip_d Hope they get a good phone line up in the near future. My contractwith them is up soon and I'm looking at their phones (not iphone - overpriced...) and nothing stands out. Palm Pre might be ok, but I bet there's no deals on it. Any other exciting phones coming to O2 soon? Pricing on the Pre will be much the same as the Iphone as the details have been released today. On retentions, if you are spending below fifty quid a month I'd doubt you'd get more than a fiver discount a month. They seem to want to push the Iphone and now the Pre at all costs.

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O2 Retention deals?