[bsx044]

So here is my problem;
As I'm sure many people do, we watch our soaps etc at our leisure via the on demand option. With BT Vision though we have found days delay from broadcast to it being available OD sometimes whole episodes are missed. We find ITV to be the worst culprits & after ringing BT we are told they have no responsibility on what & when programmes are put up. So first of all does anybody else suffer with this & secondly does anybody know where we can lodge a complaint?
Thanks

[wwwebber]

I have been caught out with this a few times. I have wrongly depended upon particlaur programmes being available on replay and then ended up missing them because they either dont appear at all or too late for me to watch. Replay doesnt promise to provide all content but I feel that it should consistantly deliver programmes that it does provide.

Whether this is the fault of BT or the companies providing the material is another discussion. If it helps - the BBC iplayer suffers from similar issues too so make up your own mind here.

If you absolutely definately want to watch a program then record it because as far as I can tell BT doesnt guarantee that particular programmes will appear - as a result it seems that it should be treated as a convenience / backup service only.

It would be interesting to know if the Virgin Media platform suffers from similar issues.

[BT Support]

Hi Guys,

Just to confirm we provide a TV replay service from the last 8 days across all 5 terrestrial channels. The channels select what shows are made available however, do not forget that the recording functionality of the Vision+ box lets you store up to 80 hours, as well as record a whole series.

All the best,

Robbie

[wwwebber]

Quote:

Originally Posted by BT Support

Hi Guys,

Just to confirm we provide a TV replay service from the last 8 days across all 5 terrestrial channels. The channels select what shows are made available however, do not forget that the recording functionality of the Vision+ box lets you store up to 80 hours, as well as record a whole series.

All the best,

Robbie

Thanks very much for your reply.

Can you comment at all in regards to lead times for programme availability ?, ie when a particular show does not appear or is late - is the fault of the providing channels ? or is there some BT centric processes that may affect this ?.

Thanks.

[stuntmaster]

Also; I am suprised that the BBC Two show the tudors isn't on there. would it be avaliable after the series has finished and possibly in HD? (as cranford is).

[steveq3]

Why is MOTD never shown on BBC replay, is it a rights issue?

[bsx044]

Quote:

Originally Posted by BT Support

Hi Guys,

Just to confirm we provide a TV replay service from the last 8 days across all 5 terrestrial channels. The channels select what shows are made available however, do not forget that the recording functionality of the Vision+ box lets you store up to 80 hours, as well as record a whole series.

All the best,

Robbie

Really appreciate the BT response but how do I complain to, say, ITV who haven't made available any Corrie or Emmerdale at all this week?

[bsx044]

& another guilty pleasure, The Jeremy Kyle Show

[MrInfo]

Not sure if any of you noticed, but in the last 24 hours an annoucement has been put on ITV Replay service, apologising, that they are having problems with the ITV Replay service at the moment.

Possibly explains the sound drop outs and some of the programmes being added late and then suddenly being withdrawn again from ITV Replay.

I suspect that this is probably going to go on for a little while, before it gets resolved

[levineg]

I have already spoken to ITV about the very issues you experience with ITV replay. I agree with you that ITV are the worst culprits because all the other channels seem to be fine.

I think half the problem is BT because there FTP server shuts down at 10pm every night and doesn't start until 8am the next day.

Although ITV now have new software which will allow 70% of programming ready prior to transmission - hence the reason for the problems experienced this week.

I would think normal service should resume very shortly and may be much improved. They are uploading some content this weekend, the bigger shows to be given priority. I don't think there is anything else you can do other than be patient.

I have had enough of BT Vision and intend to cancel the package at the end of the 12 months. They very rarely update the other packages which means I have seen most of the content - not really worth £14.68 per month.

[BT Support]

Hi Guys

BT Vision collects over 120 hours of the past week's TV programming BBC, Channel 4, ITV and Five. The programmes are among the most popular UK shows chosen by the channels themselves, the only exceptions would be shows where the channels do not have replay rights.
BT Vision delivers 95 per cent of all programmes it receives within a few hours of them being delivered to us. Around 80 per cent of our replay programmes are delivered to us before they air on TV, this means that we can make them available within an hour of them airing on TV. The remaining 20 per cent is usually live events and this is made available to us by the content providers once they have edited the commercial out and removed the competition phone numbers and other voting elements. As soon as the shows are delivered we edit them and make them available to our customers, this usually means that a live show is available during the morning of the next day.
There are some occasions in which content providers might be experiencing difficulties in relaying shows to us, ITV has recently had some particular difficulties and we have been helping it to resolve these in order that the problem is fixed as soon as possible, with minimum disruption to our customers.

Stuart