Originally Posted by Bob_Cat:
“I have no problem with criticism of products, I have time and again expressed my sympathy for those who have personal issues with the way the products work. I have long accepted that some people have issues with some design decisions and we are working to improve that.
But my problem is that Tern seems to take absolute delight in taking every opportunity to attack me, Humax, the product and anyone who suggests the issue is not as serious as others might imply. Of course he hides behind the fact that he says he likes the product. But in his argumentative state he seems to be unable to accept that despite his protestations: things will move at the pace they are pre-determined to move at. So I feel I cannot speak freely on this board without being pounced upon and having to yet again defend myself to people who have been told over and again the state of play.
This is why I am perhaps not as helpful and constructive as I have previously been and why I don't care as much as I once did. And even if I make a statement about something being looked at I am assumed to be lying because we have so far been unable to release the version of software that we suggested would be released earlier in the year. Then when a new thread starts I can quickly assume it will be hijacked for the purposes of distasteful degrees lambasting. For economic and testing reasons we have lumped things together in one big update that is now better than anything we previously planned, but you don't have to believe that because the pessimists will just assume I am attempting to deceive.
Tern will now proceed to explain how it is his right to complain every hour of every day and how I am just trying to suppress those who wish to complain. He will explain how unintelligible my statement is and that I am being unreasonable. He may even report this posting as being an attack on his person. Constructive debate is no longer possible as his mind is fixed and in-spite of whatever he says no one at Humax can realistically change that.
But I accept this to be the new truth and think that it is the cost of doing business on this forum now. Tern is never wrong, he has the right to express his opinion constantly and he clearly has a great deal of free time on his hands to construct such careful argument and rhetoric. As he is always right and I am always lying, I shall leave him to determine the course of history going forward. It is just a shame that real information can so easily get so lost in the noise.
Please note all information about software releases will be handled by the service manager going forward and will be published almost exclusively on our website. This will aid simplicity at the expense of detail and quality through constructive discussion.
To those who have sympathy: I wouldn't get into any arguments about it any more, there isn't much point.”
Bob, you just can't take criticism.
And really, I doubt there are many people who would get away with making a long post just to complain about another member.
You've clearly accused me of lying when I say I like the product but this is not the case.
To set the record straight.
1) I do not think that you or any other Humax employee have ever lied - or even bent the truth - on this forum.
2) I accept the fact that you are trying to be as helpful as you can.
3) I
do like the product. I have stated several times that even if there was never another update I would not feel I had made a bad purchase.
4) I have on many occasions stood up for Humax when they have been unfairly criticised. Mainly by explaining why some problems might be particularly intractable.
5) The reason there seem to be so many anti-Humax posts is that there are posters who make it their business to post attacking or ridiculing those who complain about Humax. (An entire thread started by such a person has been removed today.)
These people turn what would be a simple one post gripe into a entire sub thread of criticism.