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11 Day holiday - no recordings - i think i know why... |
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#26 |
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Forum Member
Join Date: Aug 2004
Posts: 7
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I have also just returned from vacation and found that recordings stopped exactly 7 days after my departure date. The PVR was left in standby mode. It would suggest that the EPG did not update. Any ideas on why this should occur? There was a message on the screen to rescan for channel changes - but this has been dismissed as a reason for failure in earlier posts in this thread.
I'm sure that wasn't a power cut during my absence - I know when this happens as other appliances need resetting if this happens. I note also that any expired series links need to be deleted manually. Is this normal? The manual is not a great deal of help on this (and many other) matter. Ian Last edited by icoleman : 30-09-2009 at 11:01. Reason: Wrong thread |
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#27 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
I have also just returned from vacation and found that recordings stopped exactly 7 days after my departure date. The PVR was left in standby mode. It would suggest that the EPG did not update. Any ideas on why this should occur? There was a message on the screen to rescan for channel changes - but this has been dismissed as a reason for failure in earlier posts in this thread.
I'm sure that wasn't a power cut during my absence - I know when this happens as other appliances need resetting if this happens. I note also that any expired series links need to be deleted manually. Is this normal? The manual is not a great deal of help on this (and many other) matter. Ian |
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#28 |
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Forum Member
Join Date: Dec 2007
Location: Colchester, Essex
Posts: 34
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Quote:
I have also just returned from vacation and found that recordings stopped exactly 7 days after my departure date. The PVR was left in standby mode. It would suggest that the EPG did not update. Any ideas on why this should occur?
<Snip> Ian |
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#29 |
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Forum Member
Join Date: Feb 2009
Posts: 23
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I've just returned from 10 day holiday.
Looks like recordings during last weekend and Monday worked fine but none since then worked (Ugly Betty on E4 Tuesday and Later on BBC 2 Friday - I'm assuming they were both on). Recordings yesterday after we'd taken the box out of standby worked fine and the series links look to be sat waiting for the next week of programs. I've not had any other issues with recordings recently. No noticible power cuts (clocks ok) so not sure what the issue is. Would agree there could be something that arises when the box is left for a few days home alone. |
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#30 |
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Forum Member
Join Date: Aug 2008
Location: Singapore
Posts: 709
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Quote:
As mentioned previously, I can back up what sedum55 has quoted. As an example, on Sunday morning, I brought the HDR out of 'power saving standby' to check the EPG (schedule - red button) and noticed that quite a few of the 'time slots' were empty. I didn't check fully to see the full gamut of degradation, but this has happened before. The EPG was only populated by pressing the 'guide' button.
Having just come back from another trip everything I marked for recording is all there. No padding used. |
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#31 |
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Forum Member
Join Date: Sep 2009
Location: London and N Wales
Posts: 20
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Eureka - MOTD Recorded !!
I couldn't believe it last night, when I got back from the weekend to find that both MOTD and MOT2 had actually recorded.
However I did the following a few days before: 1. Performed a Factory Reset. 2. Kept the "Automatic Standby" option to enable. I had this set to disable before. All other settings as default. 3. Manually tuned in the non freesat channels on Astra and Hotbird 13.0E. 4. Friday 6pm. Switched on to BBC1 and pressed the Guide button. Waited for 10 mins or so then set box to standby. Return late Sunday night - MOTD/MOTD2 on a series link has recorded ![]() I'll leave the box as is now and see if it records next weekend. |
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#32 |
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Forum Member
Join Date: Mar 2004
Location: South Staffs/Shropshire
Posts: 84
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On all three occassions I have had failed recordings when on holiday.
The machine is left in standby and on EVERY occassion the first thing I see when I power up the machine is the found new channels message stuck there. I went away on the 11th Sept and returned on 28th. Recordings made on the weekend of 12/13th were OK after than - nothing. There was a channel change on 15/09/09. I had no noticable power cuts. I'll have to go back and re-read this thread as I understand the channel change has been discounted, but to me it seems too much of a coincidence. I had expected the Humax to fail, so as a precaution I also recorded all the progs on Freeview as a back stop. |
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#33 |
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Join Date: Mar 2004
Location: South Staffs/Shropshire
Posts: 84
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Reading back... maybe I must have had power cuts. We do get them frequently living out in the sticks... sometimes they are just quick cuts, not even long enough to reset some of the clocks.
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#34 |
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Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
Reading back... maybe I must have had power cuts. We do get them frequently living out in the sticks... sometimes they are just quick cuts, not even long enough to reset some of the clocks.
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#35 |
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Join Date: Dec 2008
Posts: 2,494
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@Bart, failed recordings aren't always the box. Sometimes they indicate missing or improper epg markers and they are the responsibility of the broadcaster. Its entirely possible given that your missed recordings were restricted to MOTD that it was an epg marker problem with that programme rather than a wider problem with the box as a whole.
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#36 |
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Join Date: Nov 2008
Location: Hawkwell, Essex
Posts: 2,186
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Quote:
On all three occassions I have had failed recordings when on holiday.
The machine is left in standby and on EVERY occassion the first thing I see when I power up the machine is the found new channels message stuck there. I went away on the 11th Sept and returned on 28th. Recordings made on the weekend of 12/13th were OK after than - nothing. There was a channel change on 15/09/09. I had no noticable power cuts. I'll have to go back and re-read this thread as I understand the channel change has been discounted, but to me it seems too much of a coincidence. I had expected the Humax to fail, so as a precaution I also recorded all the progs on Freeview as a back stop. Rgds. Les. |
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#37 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Based on experiment short interruptions up to about 25 sec are OK as the stored energy in the power supply will keep the clock going. If you switch off the box at the rear and time how long the red light takes to go out it will give you a good idea. Imagine if low power sby is off the time will be a lot shorter
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#38 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
This is not the case if the box is within T-15 minutes of a scheduled recording. If there is only a breif interruption of power the box will obviously power down but the red light extinguishes immediately and then reboots on return of power then turns itself back off, and I guess the box then doesn't know what time it is to make any subsequent recordings.
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#39 |
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Forum Member
Join Date: Sep 2009
Location: London and N Wales
Posts: 20
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Quote:
@Bart, failed recordings aren't always the box. Sometimes they indicate missing or improper epg markers and they are the responsibility of the broadcaster. Its entirely possible given that your missed recordings were restricted to MOTD that it was an epg marker problem with that programme rather than a wider problem with the box as a whole.
Sorry I should have said that prior to my 'Factory Reset', other programmes as well as MOTD, consistently did not record over a weekend. |
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#40 |
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Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
I understand what you're saying but surely the recordings would have failed on my freeview 9200T too as the BBC would be sending out the same epg marker ?
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#41 |
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Join Date: Sep 2009
Location: London and N Wales
Posts: 20
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Quote:
The meta data for freesat is not the same as for freeview
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#42 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
Agreed. But unlikely the BBC would send correct metadata out for MOTD on Freeview but not on Freesat since Dec 2008.
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#43 |
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Forum Member
Join Date: Dec 2008
Posts: 3
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Missed recordings for 2nd week away
Missing recordings after 7 days. Been away for 2 weeks. Switched on box and found all recordings for week 1 were good. Nothing recorded in week 2, however all series timers have updated to next week! Really strange.
No power cuts whilst away, all other clocks good and checked with neighbour. On powering up box EPG appeared almost empty, never seen it like this before. Took about a minute of receiving data before populated. I left box in stby, with power saving enabled. My conclusion is that EPG failed to update whilst I was away, not sure why all the timers updated though - would have expected them to be out of date. Thinks.. however I probably checked them after watching the EPG populate so I guess they updated at the same time? Bobcat (if you read this). Would leaving the box 'on' or stby without power saving help? Is this a fault that has been considered in the 2012 update (only joking?) |
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#44 |
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Forum Member
Join Date: Dec 2007
Location: Colchester, Essex
Posts: 34
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Quote:
As mentioned previously, I can back up what sedum55 has quoted. As an example, on Sunday morning, I brought the HDR out of 'power saving standby' to check the EPG (schedule - red button) and noticed that quite a few of the 'time slots' were empty. I didn't check fully to see the full gamut of degradation, but this has happened before. The EPG was only populated by pressing the 'guide' button.
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#45 |
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Forum Member
Join Date: Nov 2003
Location: Cradley, Halesowen, W.Mids
Posts: 1,047
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I have just returned from my new year's break, the first over 7 day absence since the new software upgrade 1.00.12, and can report that the EPG was fully populated at turn on & no recordings were lost. Things are looking up.
However I did notice that although all scheduled timers had updated bringing up a cached EPG showed that there was no EPG data for any channels on the following Tuesday or Wednesday (only one day - can't remember which). All the other days were fully populated. Pressing Guide sorted it out - but very odd why 1 day was completely blank. |
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#46 |
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Forum Member
Join Date: May 2009
Location: Surrey
Posts: 17
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Quote:
Bartholomew,
I won't be handling your email because that is an issue for customer services and they will manage the issue in the way that best suits the problem. Our next software release is really rather extensive and should help many people with their issues but as yet I will not confirm what it will do. Bob Can we take you to be confirming that there WILL be future software releases for the current Foxsat HDR, and that they will be more than the most basic maintenance releases? I'd got the impression that we'd just about had all we were going to get with the current model, and all the goodies Humax are working on are for future hardware models. It would be helpful if you could confirm that, without giving too much away? (Actually, it would be helpful if you gave lots away (!), but I understand of course that you don't want to talk about the detail of what will and won't be in future software releases). p |
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#47 |
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Forum Member
Join Date: May 2009
Location: Surrey
Posts: 17
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Quote:
Bob,
Can we take you to be confirming that there WILL be future software releases for the current Foxsat HDR, and that they will be more than the most basic maintenance releases? I'd got the impression that we'd just about had all we were going to get with the current model, and all the goodies Humax are working on are for future hardware models. It would be helpful if you could confirm that, without giving too much away? (Actually, it would be helpful if you gave lots away (!), but I understand of course that you don't want to talk about the detail of what will and won't be in future software releases). p p |
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#48 |
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Forum Member
Join Date: Nov 2008
Location: Shropshire
Posts: 64
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Hence my decision to get a refund for my Humax and return to Sky.
Given the technical nature of this issue i bet you will never get a fix for it. I waited almost a year for 'the update' and was very disappointed to see it didn't address essential functionality for a PVR. In my opinion this rendered the box unusable and unfit for purpose. I am much happier now i am back with Sky, but yes, i do have to pay for what i am now getting. You get what you pay for! |
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#49 |
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Forum Member
Join Date: Nov 2003
Location: Cradley, Halesowen, W.Mids
Posts: 1,047
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Quote:
Hence my decision to get a refund for my Humax and return to Sky.
Given the technical nature of this issue i bet you will never get a fix for it. I waited almost a year for 'the update' and was very disappointed to see it didn't address essential functionality for a PVR. In my opinion this rendered the box unusable and unfit for purpose. I am much happier now i am back with Sky, but yes, i do have to pay for what i am now getting. You get what you pay for! 1. Get a Goodmans (or maybe splash the cash and go for a Panasonic) Freesat PVR. 2. Supplement my ancient Thomson DHD4000 Freeview PVR with a non-Humax Freeview HD PVR when they are available in a few months time. 3. See what the Virgin Media and Tivo partnership come up with and possibly upgrade the Virgin Sevices to replace the normal V box in my room with a V+ (although I am already on one of the top packages paying £85 a month). Decisions, decisions... ![]() Edit: How long had you had the Humax before you returned it? You see I tend to agree that a basic function of a PVR is that it should be able to recover on its own with no user intervention as soon as power is restored. They gave us iPlayer functionality* which I didn't pay for (or want) yet they can't fix the basic problems. *Before anyone corrects me, technically the BBC gave us iPlayer Humax just provided the necessary MHEG extensions etc. |
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