My box is 24 hours old and I marked The Fixer and The Bill in HD to record. Today after the first boot I eventually noticed that all ITV HD schedule recordings were removed.
I have seen a thread about this and some say it is ITV but most say it is a Humax bug.
Very disappointing as I have upgraded from the Freeview recorders that had a host of bugs, hopefully thinking that Freesat units would be better, and they probably are, but still buggy in places?
Just tried the red button ITV HD on Grimefighters and reports No or Bad Signal?

There was a rescan today, its a well known problem!! all itv hd programe scheduales will be removed from the planner! I hope that it wil be fixed with the next update!

Haha! Hahaha! Good one!

If you can't get a programme known to be in HD on ITV via the red button, then something may have gone wrong with your initial install.

Check all your cabling & connectors are good, solid, and tight and then do a Factory Reset. This should bring ITV HD back, and you can then schedule recordings.

The Factory Reset will wipe out all your recording timers, and any User settings you may have changed, but it will leave any recordings you have already stored on the HDD intact.

Rgds.


Les.

Last night I tried to retune. On checking the postcode it returned 'Invalid Post Code', and then on tuning was unable to return any channels. I performed a factory reset and tried again but to no avail. This continued for most of the evening without success, where I then gave up.

Today the unit Successfully tunes in via the wizard, but the channels 125-141 are still a problem with signal. I am not sure about ITV HD until a schedule becomes available.

Was there a Satellite problem last evening and resolved?
I would appreciate assistance and before I spend money, if my dish needs re aligning to get ITV HD on the red button?
I have checked all of Humax's Trouble Shooting pages and also the Transponder check via the Manual option. but they state Transponder 11428 H 275000 A, but this is not in the list?

If you go into diagnostics what signal strength and quality do you get. Now go into manual tune and dial in 11426 H 27500 2/3 and report what signal strength and quality you get

When the transponder is set to All the Diagnostics is zero for all.

Set the Transponder to The 11426 H 27500 2/3 and the strength shown in Manual is Strength 75%, Quiality 0%

Then the with the above still set, the Diagnostics are 80% Sterngth and 60% to 70% Quality for both.

On the Freesat Tune option it displays 80% sterngth and only 20% for Quality.

I have noticed that the Diagnostics results are Channel \ transponder dependant. So will differ dependant on what channel you are on.

ie The Zone Reality channel which is a problem is 80% and 20%, and BBC1 is 85% and 80%.

Something wrong with dish alignment and/or LNBs, but probably alignment.

Rgds.

Les.

The problem is likely your dish alignment or a faulty lnb. 11426H is the Eurobird 1 transponder (28.5E) transmitting both the freesat epg and ITV HD. Without a decent signal from here the box won't function. I get 100% signal and quality from here and it's receivable over most of Europe

Hi Les - Snap

Thanks. I will either buy a Sat finder or get a quote.

The adverts for the retuning all said that its limited to Freeview users

Different type of rescan being referred to here

Rgds.

Les

Hi, getting an engineer tomorrow to check and adjust dish alignment.

Ref the ITV HD schedules. I re entered these again to record series in HD this morning, The Bill, The Fixer, Grimefighters etc.

The unit was turned off this afternoon and went to the standard sleep mode.
On Boot startup at 6.20pm again the ITV HD schedules are not in the list again.
This can not be another rescan, as mentioned? It must be a Humax software bug with ITV HD schedules?

Typical just pressed the ITV red button for the Man U match and it loaded without problems.
Where is the logic. If it would not work yesterday and without any dish cable changes it now works?
Could it possibly be a Freesat signal problem?
I still think my dish is 'slightly' out and will report back tomorrow after the engineer has been.

Les as the Humax book is incorrect, you mentioned the Transponeder to check was 11426 H 27500 2/3.
In my lis it is 11426 V 27500 2/3 (Not H Horizontal), the next one is 11427 H 27500 2/3

Can you please clarify which transponder to check, as I wish to perform that test with the engineer tomorrow.

Thanks.

It's 11426 H 27500 2/3 for ITV HD.

Also, your engineer, if he's worth his salt will know what to check in terms of alignment.

If it's the LNBs, he will know to check the 4 "quadrants", High Band, Low Band, Vertical polarity, Horizontal polarity.

Also, that all your cabling is sound, and your connectors both end are good.

Your variable signal strength & quality are not normal.

Hope it goes well.

Rgds.


Les.

Hi Les,

The dish was 5mm out, adjusted and the signal now 80% and Quality 80% with the 11426H or 11428H (Humax stated) transponder check. (I eventually noticed from the list that you could User Define a transponder).

All channels that were No or bad signal are now viewable.

This morning ALL ITV schedules were missing, not just the HDs.

I have re saved all my ITV schedules again, and although after a short off period of off, then on with a boot they were still in the schedule. A will check again tomorrow morning as a long off period may affect the outcome.

Thanks
Colin

Colin, that sounds better, although I would expect higher percentages on a new install (is it new?) I get 85 to 90% Strength (depending on transponder checked), and 100% Quality on a very old ex-Sky dish. You are fairly North though, and maybe on the cusp of needing a bigger dish.

Anyway, if your tuners weren't getting a consistent signal, your initial install routine may have "gaps" in it.

After your correct alignment, did you do a Factory Reset? If not, I personally would, and then redo any User Settings you need, plus then re-enter your Schedules. You should be OK after this.

Rgds.

Les.

Hi Les,

Performed a Factory Reset and the signals are much improved.
Via the Humax stated 11428 H 27500 A transponder, it is 85 and 80 respectfully.
The BBC channels report 85 and 100.
The previous poorer channels ie Bloomberg and Zones are getting 80 and 50 (prev was nil for quality).
Yes being here in the cold North East at a higher Latitude may account for the lower results with the small 'sky' installed dish.
I will re enter my schedules, and will check if the ITV SD and HD progs stay in the list on boot up tomorrow morning.

PS Got the Hummy link from the other thread.

Thanks
Colin

Hi Colin,

Sounds good, glad it helped.

I checked the Zone Channels & Bloomberg on mine (I don't normally watch them). On a couple of the Zones it goes down to 85%S/75%Q and Bloomberg 80%S/80%Q, compared to my usual 85/90S & 100Q on the channels I mostly watch

Rgds.


Les.

Les,

Today again all of my ITV HD scedules are removed from the list. The ITV SDs are now ok. This has been happening since purchased new on Monday regardless of signal strengths etc.

This has to be a Humax Bug?
Advice appreciated

Colin

Yes, there's been yet another bloody auto scan today for 2 new added channels !!!!!!

Hence, the ITV HD Timers get wiped.

I don't know why these can't be aggregated into a weekly/fortnightly/monthly slot, instead of, sometimes, daily changes


Rgds.


Les.

What are the two channels and can this auto scan be turned off

Hi Colin,

I'm sure I've pointed you here before, but you need to monitor these 2 threads

The Freesat ChangeLog

Reminder to Check Your ITV HD Timers

This time, it was :-
803 - Pitch TV
804 - Pitch World

You can't turn the scan off, you could choose not to accept it, if you see the message quick enough.

Rgds.



Les.

I noticed your other thread about ITV HD timers.
There was no on screen message shown anytime on initial boot that I have seen.