Nokia 3510i knocked into toilet, can I have a new phone?

Bill Clinton · 26-02-2004, 23:59

I have just started a T-Mobile contract and got a Nokia 3510i with it. Sadly the phone has been in the wrong side of the toilet bowl and is now responseless save for some slight crackling from the speaker and some screen flashing?
I have (for the purpose of argument) got rid of all my old phones and I "need" this one, I've only just started the 12 month contract and am still well within the 14 days of "cooling time" so if T-Mobile refuse to provide a replacement I could either go with someone else or use an old phone on pay-as-you go.
I might in this situation have just cancelled this contract and gone with another provider, but I've built up quite a loyalty discount with T-Mobile from last year's contract and I'm only paying £6.50 a month, I doubt I could get the same rate with Orange/O2/Virgin etc.
Does this come under the category of the phone being lost or stolen, will T-Mobile send out a replacement phone if I send the broken one back, what can I do?
Thanks

lalaland · 27-02-2004, 00:10

If you send the phone back during your 'cooling off' period in a damaged state they can charge you for the damage.

If you have insurance with your mobile then check for accidental damage cover.

Another option would be to claim on your house insurance, which is what I would consider doing if my mobile wasn't insured with it's own policy.

If your insurance doesn't cover accidental damage then you are pretty much stuffed as far as that option goes. And I wouldn't try to lie about the damage either, saying that it just occured and you did nothing to cause it. Water damage shows on the circuits and is obvious and wouldn't normally be covered on the warranty.

A slightly dodgey person might deliberately claim it's lost or stolen and get around the insurance that way, but I am sure that as a law abiding citizen you wouldn't do such a thing and I am definately NOT suggesting that you do this either. (it's fruad to do that)

Bill Clinton · 27-02-2004, 01:50

Well it is officially missing now, at the bottom of the Mersey! Should be even more evidence of water damage when archeologists find it in thousands of years time.

lalaland · 27-02-2004, 10:48

Quote:

Originally posted by Bill Clinton
Well it is officially missing now, at the bottom of the Mersey! Should be even more evidence of water damage when archeologists find it in thousands of years time.

Hopefully you are not stating that you deliberately threw the phone in the river and then claimed it to be missing? This would not be covered on your insurance and if you made a false claim that it was accidently lost then you are commiting insurance fraud.

cheech · 27-02-2004, 12:34

I'm not certain but I don't think lost phones are covered on insurance.

lalaland · 27-02-2004, 13:27

Quote:

Originally posted by cheech
I'm not certain but I don't think lost phones are covered on insurance.

I know that Orange mobile phone insurance covers lost phones, my mother claimed for hers the other month and got a nice new handset and sim card when she lost it.

And I know that my home insurance covers my mobile phone should I have it stolen, lost or accidently damage it myself.

flagpole · 27-02-2004, 13:31

Bill Clinton first you said it was making a crackling noise, then that it was at the bottom of the mersey. ?????

The Bhoy · 27-02-2004, 14:33

Quote:

Originally posted by flagpole
Bill Clinton first you said it was making a crackling noise, then that it was at the bottom of the mersey. ?????

I think he's saying that while he was out on a small boating jaunt along the Mersey with his 'perfectly working' phone, it 'accidently' slipped from his pocket in the river.

He was absolutely gutted to discover such a travesty could occur, and now hopes that T-Mobile will do the decent thing & give him a replacement to help ease his loss...

The Bhoy · 28-02-2004, 16:49

If they won't give you a new one you can get another sim free one for £53.94 from here: http://www.forwardcellular.co.uk/en-....html#item_265

Brianlion · 28-02-2004, 19:44

i've got that phone, its shit!!!
the colour screen is piss poor , its not even worthy of being called colour when compared to other phones!:sleep:

the ringtones sound very very tinny!!!. and are a right embaresment.
it looks like a charver'/scallie phone!

though im on PAYGO 02 and for 7 months now i've been getting free wap for some reason!

i wouldnt mind doing a bit of dodgy dealings to get rid of this brick.

my neighbour is upgrading to a new handset, he's going to sell me his 7210 for £40!

28-02-2004, 23:53

Quote:

Originally posted by Brianlion
my neighbour is upgrading to a new handset, he's going to sell me his 7210 for £40!

another bad phone imho...

Dan

MDX · 29-02-2004, 00:02

the name *Nokia* seems bad to me now adays (appart from the 6600 witch is the only good nokia out there at the moment)

SonyEricsson is the way to go

go SE! (alth the Sendo X might just have to be my next phone

thats if the Sony Z10101 (or what ever its called lol) i might even go for the NEC e616 (looks very nice) i know 3 are ment to be bad but my mate just got the moto deal and its a cool network so far, no call droppings (thats cos its 95% where i live

)

Pingu · 29-02-2004, 01:46

Quote:

Originally posted by PreZiCion
the name *Nokia* seems bad to me now adays (appart from the 6600 witch is the only good nokia out there at the moment)

The 6600 is an excellent phone, but I think many of the Series 40 phones are good aswell.

MDX · 29-02-2004, 16:51

Quote:

Originally posted by Pingu
The 6600 is an excellent phone, but I think many of the Series 40 phones are good aswell.

they are *ok* phones but not many are good phones (IMO).
the 6600 is by far the best nokia on the market at the moment and they maybe going to sell the 6620 (usa version of the phone) and use that on the 3 network if they did i would just 3 because there price plans are to die for

.

sohaib · 29-02-2004, 17:21

hi just wondered if any of u guys have used

http://www.forwardcellular.co.uk/

as they r offering this rent free contract phone,which means all the rent is refunded after 4th bill??u just gotta pay for the price of the phone! i wonder if anyone has got that! i knw Bhoy reccommended this site; so any info mate would be appreciated!

cheers

The Bhoy · 29-02-2004, 20:09

Sorry sohaib, I've never actually used the site before... Just noticed that they were doing a good deal on the 3510i so thought I'd mention it in case it helped someone.

This site is very good for listing possible deals on phones: http://www.lauriem.plus.com/bargain_basement.html

I can't actaully take credit for finding it either, it was another user on here that mentioned it a while ago. Can't actually remember his name, tho... (something like johnnyrotten maybe? Don't really know!)

Brianlion · 01-03-2004, 13:48

***dan***

Quote:

another bad phone imho...

well, can you get a 7210 for £40?

MDX · 01-03-2004, 14:15

Quote:

Originally posted by Brianlion
***dan***

well, can you get a 7210 for £40?

i would not take of for FREE!!. sorry its just well crap lol.

cheech · 01-03-2004, 14:26

Wish I could get a 7210 for £40!

I need a decent (ish) phone for as little as possible!

MDX · 01-03-2004, 16:36

decent phones cost money mate

, just got news that the SEZ101010 will be released on 3 within march wh00p. also got news that the gx30 is also out in march as is the Sendo X (my next phone)

Luke567 · 01-03-2004, 19:46

Quote:

Originally posted by PreZiCion
decent phones cost money mate , just got news that the SEZ101010 will be released on 3 within march wh00p. also got news that the gx30 is also out in march as is the Sendo X (my next phone)

I want a sendo X too!! It looks and sounds like an excellent phone! PreZiCion if you get one, get two (you might get it cheaper) and I will buy the other one off you

.

lalaland · 04-03-2004, 02:54

Is the Sendo X going to work on Three?

26-02-2004, 23:59	#1
Bill Clinton Forum Member Join Date: Jul 2000 Location: SouthWirral 1986-2002 & 2004-? Posts: 7,082	Nokia 3510i knocked into toilet, can I have a new phone? I have just started a T-Mobile contract and got a Nokia 3510i with it. Sadly the phone has been in the wrong side of the toilet bowl and is now responseless save for some slight crackling from the speaker and some screen flashing? I have (for the purpose of argument) got rid of all my old phones and I "need" this one, I've only just started the 12 month contract and am still well within the 14 days of "cooling time" so if T-Mobile refuse to provide a replacement I could either go with someone else or use an old phone on pay-as-you go. I might in this situation have just cancelled this contract and gone with another provider, but I've built up quite a loyalty discount with T-Mobile from last year's contract and I'm only paying £6.50 a month, I doubt I could get the same rate with Orange/O2/Virgin etc. Does this come under the category of the phone being lost or stolen, will T-Mobile send out a replacement phone if I send the broken one back, what can I do? Thanks

27-02-2004, 00:10	#2
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	If you send the phone back during your 'cooling off' period in a damaged state they can charge you for the damage. If you have insurance with your mobile then check for accidental damage cover. Another option would be to claim on your house insurance, which is what I would consider doing if my mobile wasn't insured with it's own policy. If your insurance doesn't cover accidental damage then you are pretty much stuffed as far as that option goes. And I wouldn't try to lie about the damage either, saying that it just occured and you did nothing to cause it. Water damage shows on the circuits and is obvious and wouldn't normally be covered on the warranty. A slightly dodgey person might deliberately claim it's lost or stolen and get around the insurance that way, but I am sure that as a law abiding citizen you wouldn't do such a thing and I am definately NOT suggesting that you do this either. (it's fruad to do that)

27-02-2004, 01:50	#3
Bill Clinton Forum Member Join Date: Jul 2000 Location: SouthWirral 1986-2002 & 2004-? Posts: 7,082	Well it is officially missing now, at the bottom of the Mersey! Should be even more evidence of water damage when archeologists find it in thousands of years time.

27-02-2004, 10:48	#4
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Quote: Originally posted by Bill Clinton Well it is officially missing now, at the bottom of the Mersey! Should be even more evidence of water damage when archeologists find it in thousands of years time. Hopefully you are not stating that you deliberately threw the phone in the river and then claimed it to be missing? This would not be covered on your insurance and if you made a false claim that it was accidently lost then you are commiting insurance fraud.

27-02-2004, 12:34	#5
cheech Forum Member Join Date: Feb 2004 Posts: 5	I'm not certain but I don't think lost phones are covered on insurance.

27-02-2004, 13:27	#6
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Quote: Originally posted by cheech I'm not certain but I don't think lost phones are covered on insurance. I know that Orange mobile phone insurance covers lost phones, my mother claimed for hers the other month and got a nice new handset and sim card when she lost it. And I know that my home insurance covers my mobile phone should I have it stolen, lost or accidently damage it myself.

27-02-2004, 13:31	#7
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Bill Clinton first you said it was making a crackling noise, then that it was at the bottom of the mersey. ?????

27-02-2004, 14:33	#8
The Bhoy Forum Member Join Date: Nov 2003 Posts: 154	Quote: Originally posted by flagpole Bill Clinton first you said it was making a crackling noise, then that it was at the bottom of the mersey. ????? I think he's saying that while he was out on a small boating jaunt along the Mersey with his 'perfectly working' phone, it 'accidently' slipped from his pocket in the river. He was absolutely gutted to discover such a travesty could occur, and now hopes that T-Mobile will do the decent thing & give him a replacement to help ease his loss...

28-02-2004, 16:49	#9
The Bhoy Forum Member Join Date: Nov 2003 Posts: 154	If they won't give you a new one you can get another sim free one for £53.94 from here: http://www.forwardcellular.co.uk/en-....html#item_265

28-02-2004, 19:44	#10
Brianlion Forum Member Join Date: Sep 2003 Location: Down the road- LEEDS,cricket,f Posts: 2,624	i've got that phone, its shit!!! the colour screen is piss poor , its not even worthy of being called colour when compared to other phones!:sleep: the ringtones sound very very tinny!!!. and are a right embaresment. it looks like a charver'/scallie phone! though im on PAYGO 02 and for 7 months now i've been getting free wap for some reason! i wouldnt mind doing a bit of dodgy dealings to get rid of this brick. my neighbour is upgrading to a new handset, he's going to sell me his 7210 for £40!

28-02-2004, 23:53	#11
*dan* Posts: n/a	Quote: Originally posted by Brianlion my neighbour is upgrading to a new handset, he's going to sell me his 7210 for £40! another bad phone imho... Dan

29-02-2004, 00:02	#12
MDX Forum Member Join Date: Jul 2003 Posts: 3,829	the name Nokia seems bad to me now adays (appart from the 6600 witch is the only good nokia out there at the moment) SonyEricsson is the way to go go SE! (alth the Sendo X might just have to be my next phone thats if the Sony Z10101 (or what ever its called lol) i might even go for the NEC e616 (looks very nice) i know 3 are ment to be bad but my mate just got the moto deal and its a cool network so far, no call droppings (thats cos its 95% where i live )

29-02-2004, 01:46	#13
Pingu Forum Member Join Date: Jan 2004 Location: Cornwall Posts: 10,529	Quote: Originally posted by PreZiCion *the name Nokia* seems bad to me now adays (appart from the 6600 witch is the only good nokia out there at the moment)** The 6600 is an excellent phone, but I think many of the Series 40 phones are good aswell.

29-02-2004, 16:51	#14
MDX Forum Member Join Date: Jul 2003 Posts: 3,829	Quote: Originally posted by Pingu The 6600 is an excellent phone, but I think many of the Series 40 phones are good aswell. they are ok phones but not many are good phones (IMO). the 6600 is by far the best nokia on the market at the moment and they maybe going to sell the 6620 (usa version of the phone) and use that on the 3 network if they did i would just 3 because there price plans are to die for .

29-02-2004, 17:21	#15
sohaib Forum Member Join Date: Feb 2004 Posts: 3	hi just wondered if any of u guys have used http://www.forwardcellular.co.uk/ as they r offering this rent free contract phone,which means all the rent is refunded after 4th bill??u just gotta pay for the price of the phone! i wonder if anyone has got that! i knw Bhoy reccommended this site; so any info mate would be appreciated! cheers

29-02-2004, 20:09	#16
The Bhoy Forum Member Join Date: Nov 2003 Posts: 154	Sorry sohaib, I've never actually used the site before... Just noticed that they were doing a good deal on the 3510i so thought I'd mention it in case it helped someone. This site is very good for listing possible deals on phones: http://www.lauriem.plus.com/bargain_basement.html I can't actaully take credit for finding it either, it was another user on here that mentioned it a while ago. Can't actually remember his name, tho... (something like johnnyrotten maybe? Don't really know!)

01-03-2004, 13:48	#17
Brianlion Forum Member Join Date: Sep 2003 Location: Down the road- LEEDS,cricket,f Posts: 2,624	*dan* Quote: another bad phone imho... well, can you get a 7210 for £40?

01-03-2004, 14:15	#18
MDX Forum Member Join Date: Jul 2003 Posts: 3,829	Quote: Originally posted by Brianlion *dan* well, can you get a 7210 for £40? i would not take of for FREE!!. sorry its just well crap lol.

01-03-2004, 14:26	#19
cheech Forum Member Join Date: Feb 2004 Posts: 5	Wish I could get a 7210 for £40! I need a decent (ish) phone for as little as possible!

01-03-2004, 16:36	#20
MDX Forum Member Join Date: Jul 2003 Posts: 3,829	decent phones cost money mate , just got news that the SEZ101010 will be released on 3 within march wh00p. also got news that the gx30 is also out in march as is the Sendo X (my next phone)

01-03-2004, 19:46	#21
Luke567 Forum Member Join Date: Apr 2003 Location: Wakefield Posts: 1,241	Quote: Originally posted by PreZiCion decent phones cost money mate , just got news that the SEZ101010 will be released on 3 within march wh00p. also got news that the gx30 is also out in march as is the Sendo X (my next phone) I want a sendo X too!! It looks and sounds like an excellent phone! PreZiCion if you get one, get two (you might get it cheaper) and I will buy the other one off you .

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Nokia 3510i knocked into toilet, can I have a new phone?

04-03-2004, 02:54	#22
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Is the Sendo X going to work on Three?