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Provider switching / PAC |
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#1 |
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Forum Member
Join Date: May 2004
Location: London, U.K.
Posts: 1,560
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Provider switching / PAC
Am looking to switch providers, but want to carry my mobile # along. I understand I need a porting authorization code (PAC) from my current provider.
Given that the current provider (O2 on a business account) provides account management service below freezing point, I would expect them to hang on to the contract for as long as they can, and be very reluctant to issue a PAC. Generally speaking, will a provider issue a PAC at their discretion, or are they in some way legally obliged to do so? |
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#2 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,905
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They don't have the luxury of hanging around. Ofcom rules say they have to issue you a PAC within two working days of you asking for it.
http://www.ofcom.org.uk/consumeradvi...ile/switching/ There are links on that page that fully explain the process and what to do if it all goes pear shaped. |
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#3 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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They are required under the OFCOM code to issue a PAC, provided certain conditions are met (basically you don't owe them money).
You shouldn't have any difficulty getting one from any of the networks (except 3) because of the current economic climate people are reporting that no attempt is being made to retain customers by offering cut-price deals. On the subject of porting, make sure you follow the instructions so as to ensure a speedy trouble free port. |
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#4 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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The only network that can delay giving you your porting authorisation code (
) is Orange because they send it out by post rather than give it to you over the phone. But the others are right, you should get it trouble-free.
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#5 |
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Forum Member
Join Date: May 2004
Location: London, U.K.
Posts: 1,560
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Thanks to everyone for speedy and knowlegable replies.
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#6 |
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Forum Member
Join Date: Dec 2007
Posts: 869
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Quote:
The only network that can delay giving you your porting authorisation code (
) is Orange because they send it out by post rather than give it to you over the phone. But the others are right, you should get it trouble-free.Even if you call up after then, you still have to serve 30 days notice and it is with you before then. If you choose to use the PAC before the 30 days has expired you will be charged the remainder. |
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#7 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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I'm talking about PAYG - I was told they're only given out by post and a former Orange employee on here once said this done to discourage churn - the hope was people would rather stay than wait the extra few days.
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#8 |
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Forum Member
Join Date: Dec 2007
Posts: 869
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Quote:
I'm talking about PAYG - I was told they're only given out by post and a former Orange employee on here once said this done to discourage churn - the hope was people would rather stay than wait the extra few days.
The reason Orange choose to send it out by letter is to stop errors by reading it out which cause a cost to Orange in calls back to us, angry customers etc with a letter there are no mistakes. If you actually kick up enough fuss, it will be text to you, but it will never be read over the phone. |
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#9 |
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Forum Member
Join Date: May 2009
Location: Devon
Posts: 12,844
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Vodafone quotes a year before releasing a PAC/PUK or unlock code. (3 different numbers)
Before that they may charge, But they are legally obliged to, even if you just bought the phone. Well PAC anyway, Google PAC law. You can also search unlock codes. Or phone your provider customers services. They will tell you what is what. |
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#10 |
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Forum Member
Join Date: May 2009
Location: Devon
Posts: 12,844
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Tesco uses the o2 network. If you unlock your handset you can chop and change SIMs.
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#11 |
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Forum Member
Join Date: May 2009
Location: Devon
Posts: 12,844
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3 rd post. Get the leaflet from the checkout
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#12 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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Quote:
but it will never be read over the phone.
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) is Orange because they send it out by post rather than give it to you over the phone. But the others are right, you should get it trouble-free.