Ok, so I first texted to change to this tariff on the 21st Sept. I got a text saying the new tariff would begin on the 21st Oct (my new anniversary date).
2 days ago however, I came across a thread on o2 forums saying how you did not need to wait until your next anniversary date in order to begin using the new tariff. Apparently, you could just ring o2 and they would change it manually within 24/48 hours.
So I rang o2 customer services and they said that they would switch it over manually and the new tariff would begin within 24 hours or whatever. I thought oh great.
I got a text today saying "Thanks for getting in touch. The good news is you're already on Text and Web. Remember to top up to keep getting your free allowance."
But I haven't switched already, I am still on o2 unlimited, I'm still getting calls to o2 for free and am still getting charged for texts to non-o2 numbers!!
Does that text from o2 today just mean that I still need to wait until 21st Oct? Or if I top up now my new tariff will begin and I will get a new anniversary date (today)??
Please help me asap! Thanks in advance for any help or contribution.
2 days ago however, I came across a thread on o2 forums saying how you did not need to wait until your next anniversary date in order to begin using the new tariff. Apparently, you could just ring o2 and they would change it manually within 24/48 hours.
So I rang o2 customer services and they said that they would switch it over manually and the new tariff would begin within 24 hours or whatever. I thought oh great.
I got a text today saying "Thanks for getting in touch. The good news is you're already on Text and Web. Remember to top up to keep getting your free allowance."
But I haven't switched already, I am still on o2 unlimited, I'm still getting calls to o2 for free and am still getting charged for texts to non-o2 numbers!!
Does that text from o2 today just mean that I still need to wait until 21st Oct? Or if I top up now my new tariff will begin and I will get a new anniversary date (today)??
Please help me asap! Thanks in advance for any help or contribution.
