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New O2 Text and Web Tariff Problems! |
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#1 |
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Forum Member
Join Date: Nov 2007
Location: Belfast
Posts: 1,336
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New O2 Text and Web Tariff Problems!
Ok, so I first texted to change to this tariff on the 21st Sept. I got a text saying the new tariff would begin on the 21st Oct (my new anniversary date).
2 days ago however, I came across a thread on o2 forums saying how you did not need to wait until your next anniversary date in order to begin using the new tariff. Apparently, you could just ring o2 and they would change it manually within 24/48 hours. So I rang o2 customer services and they said that they would switch it over manually and the new tariff would begin within 24 hours or whatever. I thought oh great. I got a text today saying "Thanks for getting in touch. The good news is you're already on Text and Web. Remember to top up to keep getting your free allowance." But I haven't switched already, I am still on o2 unlimited, I'm still getting calls to o2 for free and am still getting charged for texts to non-o2 numbers!! Does that text from o2 today just mean that I still need to wait until 21st Oct? Or if I top up now my new tariff will begin and I will get a new anniversary date (today)?? Please help me asap! Thanks in advance for any help or contribution. |
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#2 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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When I text to change from Text Anytime end of September I was told I would change to Text and Web on my anniversary date that was always 5th October so on 3rd October I toped up £15 like I always do every month. On 5th October I changed to Text and Web like 02 said they would.
Im gusses you may have to wait till your anniversary date before you move tariff and as long as you have toped up at lest £15 by then. Darren |
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#3 |
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Forum Member
Join Date: Jul 2003
Location: Bromsgrove
Posts: 1,740
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Quote:
When I text to change from Text Anytime end of September I was told I would change to Text and Web on my anniversary date that was always 5th October so on 3rd October I toped up £15 like I always do every month. On 5th October I changed to Text and Web like 02 said they would.
Im gusses you may have to wait till your anniversary date before you move tariff and as long as you have toped up at lest £15 by then. Darren I text to switch to 02 text and web at the end of September as well but my anniversary date was the 3rd of October. Unfortunately it didn't all process till after my last anniversary date so I now have to wait until 3rd November. The thought was, if this all goes belly up on 3rd November I can kiss goodbye to the £15 a month offer. This has eased my fears somewhat. Thanks Ney. |
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#4 |
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Forum Member
Join Date: Jun 2008
Posts: 16,705
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When I text in to change to it I got a reply saying I'd be changed to it on my next anniversary date or within 72 hours. So I left it for 3 days, topped up and all is fine.
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#5 |
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Forum Member
Join Date: Jul 2003
Location: Bromsgrove
Posts: 1,740
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This was the confusing part for me:
"On your next anniversary date or the next 72 hours" I thought it would overwrite my current tariff text anytime after 3-4 days (72 hours as mentioned) but as my text anytime is currently active it must switch on the next anniversary date as my text and web wasn't set up in time to change over at the start of this month. I have unlimited texts for the month and a weeks free wap so I don't mind waiting for my text and web to activate the start of next month, any problems then with the switch or inclusive allowance and I'll be onto 02. I should get the introductory offer though as I opted in end of September. |
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#6 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
This has put my mind to rest somewhat.
I text to switch to 02 text and web at the end of September as well but my anniversary date was the 3rd of October. Unfortunately it didn't all process till after my last anniversary date so I now have to wait until 3rd November. The thought was, if this all goes belly up on 3rd November I can kiss goodbye to the £15 a month offer. This has eased my fears somewhat. Thanks Ney. Darren |
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#7 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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I bought a new mobile phone and sim card with O2. I would like to change over to text and web because I think I am on a default tariff. How would I go about changing it over?
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#8 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
I bought a new mobile phone and sim card with O2. I would like to change over to text and web because I think I am on a default tariff. How would I go about changing it over?
Phone 2202 from your 02 mobile and it will tell you what tariff you are on and you can change tariff from there. Darren |
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#9 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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Quote:
Phone 2202 from your 02 mobile and it will tell you what tariff you are on and you can change tariff from there.
Darren Out of the 6 tariffs I think i'd either go for the unlimited text and web or the text and call. I don't know which one is best really. If I went for the unlimited text and web what does the unlimited web include? |
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#10 |
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Forum Member
Join Date: Mar 2005
Location: W.Yorkshire
Posts: 260
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Text the word "balance" to 20202. It will then say what package you are on and the amount you have left.
Mine says as an example:- TEXT AND WEB FREE MONTHLY ALLOWANCE - 11983 messaging units & 490.9 MB left which will expire on 01 Nov. |
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#11 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
Thanks, when I call the number it says customers can benefit from a range of different tariffs and that i'm missing out.
Out of the 6 tariffs I think i'd either go for the unlimited text and web or the text and call. I don't know which one is best really. If I went for the unlimited text and web what does the unlimited web include? My TEXT AND WEB FREE MONTHLY ALLOWANCE so for says 11972 messaging units & 498.9 MB left which will expire on 5th November. Darren |
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#12 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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Quote:
Text the word "balance" to 20202. It will then say what package you are on and the amount you have left.
Mine says as an example:- TEXT AND WEB FREE MONTHLY ALLOWANCE - 11983 messaging units & 490.9 MB left which will expire on 01 Nov.
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#13 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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Quote:
500mb of web a month and 12000 text a month you get with text and web if you top up at lest £15 a month. You have to ask to join the text and web offer before the 31st of October to get the £15 a month unlimited offer.
Darren |
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#14 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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Quote:
500mb of web a month and 12000 text a month you get with text and web if you top up at lest £15 a month. You have to ask to join the text and web offer before the 31st of October to get the £15 a month unlimited offer.
My TEXT AND WEB FREE MONTHLY ALLOWANCE so for says 11972 messaging units & 498.9 MB left which will expire on 5th November. Darren ![]()
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#15 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
I texted it but it says I don't have a bolt on so they cannot provide a balance.
![]() Also if you sign up to the 02 website www.02.co.uk then goto my 02 you can look at your call balance and what tariff you are on. Im lucky if I send between 100-300 text in a month. I never get anywhere near the 12000 monthly text limit. On the old text anytime tariff I started toping up £15 a month to get 500 free monthly text as I went over my 300 free monthly text durning last years Christmas holiday fortnight. I think that was the only time I went over my 300 free monthly text. Darren |
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#16 |
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Forum Member
Join Date: Mar 2009
Location: knitting on a floatingcloud.
Posts: 1,139
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I have also signed up for text and web , not to bad a deal for £15 considering if you just top up a tenner you get 300 texts.
Mines will changed over on the 27th of this month, so i'll top up next week and that should set it up to start. |
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#17 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
I have also signed up for text and web , not to bad a deal for £15 considering if you just top up a tenner you get 300 texts.
Mines will changed over on the 27th of this month, so i'll top up next week and that should set it up to start. Darren |
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#18 |
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Forum Member
Join Date: Mar 2009
Location: knitting on a floatingcloud.
Posts: 1,139
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Quote:
Thats wrong if you take up the limited offer before 31st October you get unlimited text for £10 a month or unimited text and 500mb of web for £15 or more a month.Darren
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#19 |
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Forum Member
Join Date: Mar 2009
Location: knitting on a floatingcloud.
Posts: 1,139
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Just checked its only a tenner for unlimited free texts to other o2 users.
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#20 |
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Forum Member
Join Date: Mar 2002
Posts: 3,433
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I just signed up to o2 online and have now switched to unlimited text and web. It says I should get a text within 48 hours to confirm it.
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#21 |
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Forum Member
Join Date: Nov 2007
Location: Belfast
Posts: 1,336
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So basically if I top up now then I will get a month of unlimited text and web starting from my anniversary date which is 21st October? I won't get the text and web before that date?
I don't mind waiting, I'm just trying to get this clear. |
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#22 |
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Forum Member
Join Date: Jul 2003
Location: Bromsgrove
Posts: 1,740
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Quote:
Just checked its only a tenner for unlimited free texts to other o2 users.
Text and Web introductory offer gives you either: 1. Unlimited inclusive UK texts provided you have topped-up between £10 and £14 in the previous month; or 2. Unlimited inclusive UK texts and an inclusive Unlimited Web Bolt On provided you have topped-up £15 or more in the previous month. |
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#23 |
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Forum Member
Join Date: Jul 2003
Location: Bromsgrove
Posts: 1,740
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Quote:
So basically if I top up now then I will get a month of unlimited text and web starting from my anniversary date which is 21st October? I won't get the text and web before that date?
I don't mind waiting, I'm just trying to get this clear.
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#24 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
well that must have just changed, because i have been with o2 for years and to get unlimted texts you had to top up £30, I only changed mines yesterday and don't recall hearing , get unlimited texts for £10 ?
Darren |
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#25 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
So if I am browsing pages like facebook and google pages, is 500mb alot to get through?
Darren |
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