I've only just started an Orange contract but I'm seriously starting to wonder what I've let myself in for.
I've needed to call their CS 8 times this week to sort out certain matters. 6 times I've got through to India, the other 2 were the UK. The Indians have NEVER adhered to the DPA. The first thing they ask for is my mobile number which I give them, to which they have always said "Ok Mr **** *****(ie my full name) what can I do for you".
They don't ask for my address, date of birth, password, nothing. It happened 3 times today and on the third occasion I recorded the call to make sure I wasnt imagining things. Sure enough, the agent didn't ask for anything after my number and addressed me by my full name.
When I told him he'd broken the DPA and asked what would stop him from giving out all my personal details to anyone who called up and gave my number he asked "Why would I do that?".
I told him AGAIN what he'd just done to which he asked "What's the problem?". I told him he'd just broken the law and he simply hung up.
Well I sent the copy of the recording along with a complaint to the executive office this afternoon to let them know what their Indian CS is like. Do Indians really not see the relevance of the DPA?
I've needed to call their CS 8 times this week to sort out certain matters. 6 times I've got through to India, the other 2 were the UK. The Indians have NEVER adhered to the DPA. The first thing they ask for is my mobile number which I give them, to which they have always said "Ok Mr **** *****(ie my full name) what can I do for you".
They don't ask for my address, date of birth, password, nothing. It happened 3 times today and on the third occasion I recorded the call to make sure I wasnt imagining things. Sure enough, the agent didn't ask for anything after my number and addressed me by my full name.
When I told him he'd broken the DPA and asked what would stop him from giving out all my personal details to anyone who called up and gave my number he asked "Why would I do that?".
I told him AGAIN what he'd just done to which he asked "What's the problem?". I told him he'd just broken the law and he simply hung up.
Well I sent the copy of the recording along with a complaint to the executive office this afternoon to let them know what their Indian CS is like. Do Indians really not see the relevance of the DPA?



