You didn't. Please re-read what I said. We know we are good at our jobs, being both in the industry, we know there are some bad eggs (like any company) - lets discuss this now like adults and not pick arguments anymore. I apologise.

There's nothing to discuss. I posted what your/Orange's executive office told me about recording calls as a heads-up for other people to know and that's what I'll stick by.

Fine. I'll just note that on a "pop-up" then.....

Just had another call from the executive office, they've traced the agent concerned and is being 'dealt with'. She also said this occurance has been reported before and steps are being taken immediately to rectify it.

Good. I hope they are dealt with appropriately.