I currently have my phoneline rental and calls with Sky (moved to them from BT about 18 months ago)
When I moved to Sky, all I had to do was place an order with them, and they moved everything from BT and dealt with the cancellation.
I now want to move my line rental and calls (and my broadband, which is currently with O2 access) all to the PO.
I have phoned Sky for the procedure, but they are telling me (and are adament about it) that I have to cancel with them, lose my number and then place an order with the PO - then hope that the PO can get me my same number back.
Does this seem right? Surely I can just go to the PO, tell them what I have and what I want, and then they deal with everything, like Sky did when I moved to them?
Is this just a ploy by Sky to get me to think twice about jumping ship?
Any advice (especially by anyone who's made the move) would be appreciated.
I hope this is in the right section - I'm a newbie here!
When I moved to Sky, all I had to do was place an order with them, and they moved everything from BT and dealt with the cancellation.
I now want to move my line rental and calls (and my broadband, which is currently with O2 access) all to the PO.
I have phoned Sky for the procedure, but they are telling me (and are adament about it) that I have to cancel with them, lose my number and then place an order with the PO - then hope that the PO can get me my same number back.
Does this seem right? Surely I can just go to the PO, tell them what I have and what I want, and then they deal with everything, like Sky did when I moved to them?
Is this just a ploy by Sky to get me to think twice about jumping ship?
Any advice (especially by anyone who's made the move) would be appreciated.
I hope this is in the right section - I'm a newbie here!