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Foxsat HDR hard disk failure


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Old 27-10-2009, 21:35
chemoboy
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Hi

I've had a Foxsat HDR for nearly a year now and it's (mostly) been reliable.

However, when I switched it on last week it took ages to start up. After about 5 minutes of displaying "Boot" the picture appeared on the screen but with the message "Unable to detect HDD. Check HDD" or words to that effect.

Presumably this is a hard disk failure and my options are: take it back to get replaced or replace the disk myself.

Am I on the right lines? Has anyone else had a similar problem?

Also, I can't find the receipt. I think I got it from Comet but I'm not sure. Do you think they would accept it anyway?
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Old 27-10-2009, 22:37
alan.w
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Did you paid on a card if so have you the statement as that should be proof of purchase
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Old 28-10-2009, 07:08
Ike1998
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1TB Drive £55 bought on-line - time to effect a swap 30mins.
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Old 28-10-2009, 10:10
boyzie
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1TB Drive £55 bought on-line - time to effect a swap 30mins.
Have you a link for this Ike1998? Thanks.
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Old 28-10-2009, 13:26
boyzie
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Ok,think I've found it.
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Old 28-10-2009, 16:10
sadbiker
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ebuyer were doing 1tb Hitachi drives for just under £50.

Have been using one for the last 3 months. Only complaints are from the other half as it is slightly louder than the original.
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Old 28-10-2009, 17:42
boyzie
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ebuyer were doing 1tb Hitachi drives for just under £50.

Have been using one for the last 3 months. Only complaints are from the other half as it is slightly louder than the original.
They'l always find something.....
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Old 01-11-2009, 12:10
icutedave
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ebuyer were doing 1tb Hitachi drives for just under £50.

Have been using one for the last 3 months. Only complaints are from the other half as it is slightly louder than the original.
It would be in the interest of other members if you or others who install a new hard drive in there hdr , give the hard drive model number , so they can be compared for price and compatibility.
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Old 02-11-2009, 09:58
sadbiker
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It would be in the interest of other members if you or others who install a new hard drive in there hdr , give the hard drive model number , so they can be compared for price and compatibility.
Hitachi DeskStar 1TB Hard Drive SATAII 7200rpm 16MB Cache - OEM

Hope that helps a bit. Have a second one in a network storage and its much faster then the one it replace.
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Old 02-11-2009, 11:04
dougk
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Doesn't the HDR have a two year warranty?
So if the HDD fails it should be replaced FOC by Humax.
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Old 02-11-2009, 11:16
grahamlthompson
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Doesn't the HDR have a two year warranty?
So if the HDD fails it should be replaced FOC by Humax.
Depends where it was bought from.
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Old 03-11-2009, 13:02
Trickle
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My hard drive fails a while ago and I made a posting of my experience of getting a replacement machine under warranty at:
http://www.digitalspy.co.uk/forums/s....php?t=1079730

Standard warranty is 1 year but some retailers such as John Lewis were offering two.
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Old 04-11-2009, 21:28
dougk
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I am sure when I ordered mine ( from a well known Retail Park shop!) Humax's own website said 2 year warranty so I assumed this meant they ALL had a 2 year manufacturers warranty (as did the 9200T).

Regardless of this the SOG act states that goods must be fit for pupose and a HDD is expected to last for more than 1 year (most HDD manufacturers offer 3 year + warranties) so a free fix should be expected.
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Old 06-11-2009, 10:20
microvent
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I have had 2 Humax's relaced by that well known retailer. my 9200 & 9300 both faulty so I took them back. The 9200 had its HD go and was just in guarantee period and they said get another box off the shelf so I got then 9300 with bigger HD. didnt charge anything. Then yesterday after nearly 12 months I took the 9300 back cos of crashing all the time. this time paid differance between boxes and got Foxsat HDR

So cant fault them for customer service.
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