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Changing to Sky Talk - How easy is it?


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Old 04-11-2009, 08:46
Caja
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Join Date: Oct 2007
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How easy is it to change from BT to Sky Talk? Any problems with the changeover? Do Sky do all the donkey work for you or do I have to spend hours on the phone to both parties? just worried as I have had problems changing suppliers before.

Thanks
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Old 04-11-2009, 22:18
Heinz
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Sky should do all the work. You should not have to speak to BT at all.
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Old 06-11-2009, 10:15
Caja
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Sky should do all the work. You should not have to speak to BT at all.
Thanks Heinz,
has anyone here been through the chageover. I am just scared after my last nightmare when changing from Virgin to Sky/BT
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Old 06-11-2009, 18:10
gazzer1230
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i changed mine with 1 simple telephone call to sky they did everything ,i received a letter from bt telling me about the change and that was it ,very easy
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Old 14-11-2009, 14:06
EuanMebabe
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Sky should have taken over my line yesterday, according to my letter from BT, but I'm not convinced it happened.

When I was BT, I didn't have 1571 but asked to have it with Sky. But when I dial 1571 I hear a recorded message: "This line does not have a call answering service."

Is there a test number I can phone to be certain I'm no longer with BT? I'm not going to be making any chargeable calls until I'm sure.

Edit: Just phoned 150 and heard "Thanks for calling BT." My line transfer didn't take place.

I thought this was supposed to be simple.

Last edited by EuanMebabe : 14-11-2009 at 14:10. Reason: Additional information
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Old 16-11-2009, 12:52
EuanMebabe
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Called Sky on Saturday because my line still hadn't been switched over, but according to their systems switchover had taken place as planned on Friday 13th.

I explained that I was still hearing a BT announcement when I dialled 150 but was told that that wasn't proof that my line was still with BT! What?

Unfortunately there was a half-hour wait on the phone if I wanted to be put through to Technical Help, but as I was at work I had to hang up.

However, this morning on dialling 150 I get "Welcome to Sky, the home of HD TV." So switchover has finally taken place.

I know Sky come in for a lot of flack on these forums, some of it justified, I'm sure, but in my experience the agents are always polite, if not entirely clued up at times. And I got through to a UK call centre.

Verdict: A relatively small blip. My experience could have been far worse. Recommended.
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