|
||||||||
Ripped off by BT! |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Dec 2003
Location: Sunderland Pontop Pike
Posts: 734
|
Ripped off by BT!
I receive my phone and broadband services from British Telecom. I am on the unlimited evening and weekend plan, paying £15.45 per month for calls and on Broadband Option 2, paying £19.56 per month, for internet usage. Earlier this week I received my quarterly bill from BT for £143, of which only £8.00 was made up of call charges.
![]() I am keen to save money and wonder if there is an alternative phone provider who can give me the same package at a lower cost. Presumably, I will need to retain my BT line and pay them the line rental and subscribe to another provider for calls and the internet. Can anyone suggest a cheaper package?
|
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Jun 2008
Location: Button Moon
Posts: 7,251
|
Quote:
I receive my phone and broadband services from British Telecom. I am on the unlimited evening and weekend plan, paying £15.45 per month for calls and on Broadband Option 2, paying £19.56 per month, for internet usage. Earlier this week I received my quarterly bill from BT for £143, of which only £8.00 was made up of call charges.
![]() I am keen to save money and wonder if there is an alternative phone provider who can give me the same package at a lower cost. Presumably, I will need to retain my BT line and pay them the line rental and subscribe to another provider for calls and the internet. Can anyone suggest a cheaper package? ![]() |
|
|
|
|
|
#3 |
|
Posts: n/a
|
It depends If you live in an LLU area (people like talk talk) can give you amazing deals.
http://www.samknows.com/broadband/se...xchange-search type the name of where you live here and it will give you a list of (if any LLU's) LLU's are companies that have setup hardware at the exchange and totally bypass the BT system MOST offer the complete range of services MUCH cheaper than BT |
|
|
|
#4 |
|
Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
|
Quote:
I am keen to save money
Can anyone suggest a cheaper package? |
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
|
Quote:
I have exactly the same problem - we barely use our phone at all alnd are being charged £160 per quarter for line rental and internet.
|
|
|
|
|
|
#6 |
|
BT Support
Join Date: Mar 2009
Posts: 459
|
Hi chunkymagmonkey
I'd like to offer some assistance with your bill could you drop me a pmm, on reply I can offer some further assistance. Stuart |
|
|
|
|
|
#7 |
|
Forum Member
Join Date: Dec 2003
Location: Sunderland Pontop Pike
Posts: 734
|
Quote:
Hi chunkymagmonkey
I'd like to offer some assistance with your bill could you drop me a pmm, on reply I can offer some further assistance. Stuart |
|
|
|
|
|
#8 |
|
Forum Member
Join Date: Dec 2005
Location: West
Posts: 3,160
|
I am sure he means a pm
|
|
|
|
|
|
#9 |
|
Forum Member
Join Date: Sep 2004
Location: WHATM - RIP BB
Posts: 31,478
|
Quote:
Hi chunkymagmonkey
I'd like to offer some assistance with your bill could you drop me a pmm, on reply I can offer some further assistance. Stuart Still, once I decide which mobile phone I want I will be moving mobile and shortly after probably my internet ... |
|
|
|
|
|
#10 |
|
BT Support
Join Date: Mar 2009
Posts: 459
|
Hi Tomorrow
Sorry to see that your questions have not been answered successfully in the past, I have pm'ed you. I'd like to try to help if you reply. Stuart |
|
|
|
|
|
#11 |
|
Forum Member
Join Date: May 2008
Location: Wirral
Posts: 87
|
Quote:
I've given up asking BT for explanations re the billing .... done it twice now recently and have recieived answers (over a week later) but they are so convoluted, they are incomprehensible
|
|
|
|
|
|
#12 |
|
Forum Member
Join Date: Jul 2000
Location: Hadfield, Derbyshire
Posts: 3,910
|
Quote:
I have exactly the same problem - we barely use our phone at all alnd are being charged £160 per quarter for line rental and internet.
Line Rental paid by DD is £11.25 per month with paper free billing. Evening and Weekend calls are free if you agree to be on on 18 month contract. 24.46 per month for option 3 broadband. obviosley less for option 1 or 2. Therefore it should be around £107.50 per quarter if you don't make any other paid for calls or add £15 for the unlimited calls option. So unless you ring mobiles or premium rate lines no one should be paying more that around £122.50 per quarter for unlimted calls at any time and unlimited broadband at anytime. Maybe not the cheapest but their broadband connection is very reliable. |
|
|
|
|
|
#13 |
|
BT Support
Join Date: Mar 2009
Posts: 459
|
Wow not too sure why you've been waiting so long for a response Lullaby08, would you be able to PM me again and I'll look into this? I am sorry I didn't respond sooner.
|
|
|
|
|
|
#14 |
|
Forum Member
Join Date: Sep 2007
Posts: 1,513
|
Quote:
I receive my phone and broadband services from British Telecom. I am on the unlimited evening and weekend plan, paying £15.45 per month for calls and on Broadband Option 2, paying £19.56 per month, for internet usage. Earlier this week I received my quarterly bill from BT for £143, of which only £8.00 was made up of call charges.
![]() Can anyone suggest a cheaper package? ![]() Quote:
I have exactly the same problem - we barely use our phone at all alnd are being charged £160 per quarter for line rental and internet.
Amazing how much you can save when you shop around! £160 v £85 no brainer, just switch and save. |
|
|
|
|
|
#15 |
|
Forum Member
Join Date: Dec 2003
Location: Sunderland Pontop Pike
Posts: 734
|
Quote:
You two need to move your phone & broadband services to Post Office. I used to get a quarterly bill of £160 from BT as well and I am now paying only £28-£29 a month + I get free international & mobile phone calls over weekends!
Amazing how much you can save when you shop around! £160 v £85 no brainer, just switch and save. Is there a price comparison website for different the landline providers? |
|
|
|
|
|
#16 |
|
Forum Member
Join Date: Sep 2007
Posts: 1,513
|
Quote:
Ok, but does the price from the Post Office include all line rental & broadband charges? How much does the Post Office charge for after 6pm calls during the week, cos my existing package gives me free calls to national, 0845 & 0870 numbers during this time frame, when we make most of our calls.
Is there a price comparison website for different the landline providers? I believe free evening and weekend calls to 0845 and 0870 numbers are also included but you may have to check that one on their website. I think I pay £24.95 for line rental, broadband and all mentioned free calls. I used to pay BT £24 just for broadband! It really works out much cheaper than BT that provides Post Office's broadband anyway! |
|
|
|
|
|
#17 |
|
Forum Member
Join Date: May 2008
Location: Wirral
Posts: 87
|
Quote:
Wow not too sure why you've been waiting so long for a response Lullaby08, would you be able to PM me again and I'll look into this? I am sorry I didn't respond sooner.
![]() I'm waiting for the response from either the customer support call centre or to my letter of complaint (re the lack of response to my original request for info... and on it goes... ) |
|
|
|
|
|
#18 |
|
Forum Member
Join Date: Aug 2003
Location: North West Kent
Posts: 1,808
|
I posted about this in another thread but i thought it might be worth repeating here,
I am also concerned about the cost of my BT quarterly bill and am trying to find a way to reduce it, My last bill from BT was £5.92 for calls then you add on Broadband, Line rental and VAT and it came to about £100 which i thought was a bit OTT, I looked into BT's light user scheme but found out it had been scrapped but surfing the web today i found this, http://www.btplc.com/inclusion/Needh...asic/index.htm As i get Guaranteed Pension credit i may apply, I have just got to discover if you can still have Broadband with it, Anyone else on certain benefits may find it helpful!! |
|
|
|
|
|
#19 |
|
Forum Member
Join Date: Aug 2003
Location: North West Kent
Posts: 1,808
|
Update!! Phoned BT and they said, If you wait until after the 5th of December we are expecting a new release on this where you can still have Broadband with BT Basic so call us back after this date and we will set it up for you,
Sounds OK and i hope others may find this information of use!! |
|
|
|
|
|
#20 |
|
Forum Member
Join Date: Oct 2005
Location: UK
Posts: 863
|
If you are very light internet users have a look at GreenBee
http://www.greenbee.com/phone-and-broadband [LIST][*]They are part of the John Lewis partnership[*]They work on a BT line[*]You pay line rental to them[*]I think you get free calls 24hrs 7days[*]Free voicemail, caller display, 1471[*]All for £30 per month[*]They allow add ons for £1.47 each[*]ONLY DOWNER is 5GB usage[/LIST] And here is a little trick (or a kick in the nuts if you have been paying £160) mention to BT that you want to move to GreenBee because they are cheaper and better and BT will pull a similar package out of their arses. Thats what happened to me but it was too little way too late. I am looking at moving to TalkTalk or Tiscali or similar next month for about £32 per month which includes broadband and weekend and evening calls. I would go with GreenBee but 5GB is not enough for my usage. |
|
|
|
|
|
#21 |
|
Forum Member
Join Date: Oct 2005
Location: UK
Posts: 863
|
Quote:
If you are very light internet users have a look at GreenBee
http://www.greenbee.com/phone-and-broadband [LIST][*]They are part of the John Lewis partnership[*]They work on a BT line[*]You pay line rental to them[*]I think you get free calls 24hrs 7days[*]Free voicemail, caller display, 1471[*]All for £30 per month[*]They allow add ons for £1.47 each[*]ONLY DOWNER is 5GB usage[/LIST] And here is a little trick (or a kick in the nuts if you have been paying £160) mention to BT that you want to move to GreenBee because they are cheaper and better and BT will pull a similar package out of their arses. Thats what happened to me but it was too little way too late. I am looking at moving to TalkTalk or Tiscali or similar next month for about £32 per month which includes broadband and weekend and evening calls. I would go with GreenBee but 5GB is not enough for my usage. |
|
|
|
|
|
#22 |
|
Forum Member
Join Date: Jun 2003
Posts: 1,749
|
While we're on the subject of "Ripped off by BT" I make no excuses for refering you to my post on here, because I'm sick of being let down by them after 35 years of being a loyal customer.
All my friends are with BT for Phone and Broadband - by God, are they going to get an earfull when we all next meet! Again, I make no excuses for spreading my grieveance as far and wide as possible: http://www.digitalspy.co.uk/forums/s....php?t=1179874 |
|
|
|
![]() |
|
All times are GMT. The time now is 00:06.



