Tbh your problems sound very atypical. Sky is generally a very reliable system. Most of the faults actually occur on playback rather than recording.

From what I hear I'd say that Sky and Freesat are about as reliable on average. Both suffer from bugs with workarounds that the manufacturers seem unwilling/unable to fix.

DTT is better now than it was at first and might finally be up with the other two.

I should have thought it was pretty easy to show a fault had existed from the start, being as we all have tons of them! So, a full refund of £300 via the County Court is your solution.

I think you'll find the average judge would not look too kindly on someone who took 10 months to decide they could not live with a fault that had been there since day 1.

Clearly you know nothing whatsoever about the Sale of Goods act.

I agree completely. This thread has become ludicrous. If the OP thinks he has a case against either Currys or Humax than let him get on with it.

Any further debate is pointless.

Mods please close the thread.

Whilst I'm not generally unsympathetic with unfortunate consumers, WHY ARE YOU NOT POSTING ON A $LY THREAD?

On here most of us are disposed be favourable to things "Freesat" & criticise the HDR as we would a younger brother i.e. we want improvement but we prefer him over the reprobate down the road.

Of course there are the usual suspects posting here who are $LY minions, but you are independantly minded enough to buy into Freesat so I can't think that you want to emulate those blots on the forumscape.

David

This thread looked tendentious from the start.

Take it back to the suppliers with all your issues, get them to change it for a new one and then sell it as new to claw back some of your money. Can't see anyone giving you a refund. If you had complained to them from when you started having issues you would have had more leeway.

If you have a 4 port LNB you could get a twin run of cable to another room and use it elsewhere in the house if you don't sell.

And yes you are one who will benfiet from having Sky if your happy to pay the monthly subscription, so ignore the hot heads who simply like to bash anything sky and anyone who can see further then their nose.

At the end of the day its personal choice.

1. There are no $LY forums.

2. Assuming you are using a derogative term for sky I presume the moderators will give you a warning (they warned me for using amsh!te/amcr@p to describe a well hated manufacturer of electrical goods)

3. Why post on sky forums. this forum is the best place to find out if anyone else has managed to get a refund.

It depends where you buy things from - I returned a thomson top-up box to tesco after almost 1 year and got a full refund no problem. (box was getting worse during this time, finally got fed up with it)

I thought that others, who had migrated back to Sky, would know best how easy it was to get a refund.

Sorry, about the typo, that you spotted.

David

Has there really been major issues with Humax HDR boxes? I don't check this particular forum often but there doesn't seem to be many complaints. Certainly not as many as the Sky HD forum where there are some real horror stories.

There's only bug with Humax that I know of but that could be disappearing soon, and that's not being able to delete when recording.

I have a problem with my Sky HD box that I can't get satisfactorily resolved. Every time I try to record a program it prompts me to call customer service. When you ring them the only solution they can offer is for you to part with a minimum of £120 a year, every year, to make this bug disappear. It's a shame that Sky couldn't have fixed this as quickly as Humax has addressed their issues.

He means 'Sky'. It doesn't really take a genius to figure that one out.


Presumably because the words you incorporated bypassed the auto sensor rather than were derogatory towards Amstrad.


Not really. Logically, anyone who had got rid of their box would not be here. (Unless, of course, they were on-duty members of the Sky patrol. )

The most logiocal place to post would be where people who had already followed OP's path were likely to be reading. Which would be, if anywhere, the Sky forums.

This, as you well know, is not a problem with the sky box - it is a feature that sky built in to recoup the cost of subsidising your sky box.

I don't know why you don't just sell your sky box and get another freesat one?

His 2nd para showed that he had recognised the meaning & was being cute!



Which was why I posted


I was pleasantly surprised at the number helpful responses that he got. Considering his impending defection!

Had I got into his fix I would have wanted to post on both.
I did that, once, on another subject, before I realised it was FORBIDEN.

Now, if you all really want a laugh at my expense.

On this day of all days my Tuner 1 has failed.

Someone remarked that that failed remotes could be tested & exchanged at Humax HQ in St Albans, Did anyone do the same with a failed HDR?

We are between selling & buying a house, living in a caravan so can't deal mail order which is how I bought it 11 months ago.

David

Can we look forward to seeing you on 'Grand Designs'.

Having other stuff go wrong amidst all the stresses of moving can't be much fun. I hope you get it sorted out quickly.

You mean you missed it !!

David

Well well well, (3 holes in the ground )

Theres been a lot of action since i last posted on this, my very own thread!

Thanks to everyone for their genuine comments about my plight. I'll take the Humax HDR back and see what happens. If i'm still allowed on here i'll post back and tell you how i got on? Might not be for a week or so depending on my travel plans with work.

An interesting debate as to whether or not i should have posted on the Sky forum to see if anyone had any luck getting a refund with an HDR box, but, based on the responses i think most forums would have done the job as there is no real definitive answer it would appear. I recall taking a TomTom back to Tesco after 362 days of ownership and fighting its foibles from day 1. I did resets, firmwares, tweaks and all sorts and it refused to work for more than an hour without crashing. I explained i had tried and tried to fix it but to no avail and they offered me a full refund. I then immediataley purchased a replacement (different but equivalent model though) and as it was cheaper they even gave me some money back. I'm hoping for a similar reaction from Currys if i tell them that i have been waiting all year for an update following advice from the manufacturer.

If today's update is anything to go by soem of the foibles may have been fixed, some havent. I know i cant take something back just because of a foible but i'm fairly sure the box will still misbehave.

Regardless, this is my plan of action and i'll see what happens.

Good luck all, i guess all us hardcore forum goers are all stuck between the devil and the deep blue sea. not sure which is which but i dont think the sky / freesat debate will ever end.

Thanks again for all your helpful comments. I'll take some of the other comments with a pinch of salt, i'm sure they were all meant in jest.

tra

jono

At £300 it wasn't subsidised at all.

Unlikely, Tesco aren't an electrical retailer, so have no service facilities (or slightest clue what to do) - their only option is to replace or refund, they can't even check if things are actually faulty.

I've had good experiances with Tesco, they are Customer Focussed. In the past year I've had two refunds on Acer laptops (The first, 3 months old and the second, 11 months). So good was my experience that I bought a Tosh laptop from them.

On the other hand (four fingers and a thumb), Currys is a completely different kettle of fish. Their philophy seems profit motivated with little regard to the customer. Plus it's full of staff, mostly kids, who think they know what they are talking about but really only know about the one or two products they have in their bedroom, usually an iPod and PS3. I doubt that you'll experience an easy ride there.

When have you scheduled the return of the Tosh laptop? 9 months from now - I detect a pattern here!!!

Whoa!

Fact, both were in my ownership at the same time
Fact, when each developed a fault (one in Feb the other Oct) they were returned to Acer for repair.
Fact, both machines developed the same faults again.

It was after the repair that I thought "enough was enough"

Fact, I bought a Toshiba because Acer were proving unreliable.

Myth, wot you wrote!!!

A final note on this. If you Google 'refurbished laptop', you'll surprised just how many Acers pop up. Why?

You've just further proved my point, Tesco have NO proper customer service at all, so are reduced to simple exchange or refund. And in a particular case that gets endlessly mentioned on here, replacing a two year old TV as they were in breach of the SOGA because they offer no service.

Can you show me any high-street electrical retailer that does?
By definition Tesco sell electrical items which makes them an electrical retailer.

It's like saying they aren't a food retailer because they don't come round and cook dinner for you.

Which is a vast improvement on dealing with some independent electrical retailer where some leery, know nothing, jobsworth will try and fob you off with any old nonsense in order to try and wriggle out of their legal responsibilities.