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Can I cancel my Sky contract??


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Old 08-03-2004, 01:05
Pud
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Hi guys/Gals,

My girlfriend needs to break out of her 12 month sky contract as she has now moved in with me...she is only 3 months into it.
She still owns the house and will be for some time.

Is there a way of doing this through the lovely peeps at sky?

Any help greatly appreciated.

Thanks...pudders
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Old 08-03-2004, 01:19
pmcmillan
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Best bet is;
1. Reduce subscription to the value pack with no premium channels, and pay 9 * 13.50 (121.50)

2. Sell the box (and Dish/LNB if you are ok taking it down) on Ebay, QXL or to a local or Online trader. You should be able to get at least 100)

Alternatively, if the people moving into your girlfriends old place want Sky, they may be able to come to an agreement to pay towards the sub for the 9 month.

If you cancel the contract with Sky early, you have to repay the interactive discount (142 if memory service me correct) and if you had a discounted installation (e.g. 1) then you have to pay additional charges.

Phil
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Old 08-03-2004, 01:32
mpk81
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If you've had Sky for longer than her, it may be easier to cancel your own subsciption and transfer your girlfriends to your address.
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Old 08-03-2004, 01:52
pmcmillan
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Originally posted by mpk81
If you've had Sky for longer than her, it may be easier to cancel your own subsciption and transfer your girlfriends to your address.
Now why didn't I think of that one. Sometimes the most obvious answers just pass you by!
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Old 08-03-2004, 02:23
Pud
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Christ !! yea!!... why didnt I think of that one!!

Cancel mine coz I had it for ages and then transfer hers to mine. But.... you can g'tee it won't be easy for the bods at Sky.

I mean... they'll probably tell me that I have to have a new card and box and dish and house...!!!

Do you know if the tranfer is easy....??

Cheers again fellas
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Old 08-03-2004, 02:29
Pud
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Just had a thought..... I could always cancel mine, and to save hassel, bring her box and card round to mine, hook it up with my leads.

Would doing that cause any problems with the fact that the HER box is registered to HER house?? What about my phone line being connected to HER box....does that matter? Would Sky know that the box has been switched with it being rigged up to my line and my dish?

Cheers again

Pudders
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Old 08-03-2004, 02:30
pmcmillan
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Originally posted by Pud
Just had a thought..... I could always cancel mine, and to save hassel, bring her box and card round to mine, hook it up with my leads.

Would doing that cause any problems with the fact that the HER box is registered to HER house?? What about my phone line being connected to HER box....does that matter? Would Sky know that the box has been switched with it being rigged up to my line and my dish?

Cheers again

Pudders
Once box is connected, your girlfriend just needs to ring Sky and have her account info updated.

Phil
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Old 08-03-2004, 02:45
Pud
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Cheers for that Phil.

When we got Sky installed round her house we had to wait 2 weeks for the bloody card to turn up after it had been installed!! So what I did is take my box round to hers and it worked ok so fingers crossed it will be a simple task for Sky to cancel mine and update her details.

Just have to get the crossing over period right so I don't get fleeced still paying for mine once I've canceled and upped her pacakge!

Cheers again mate.... appreicated.

Pudders
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Old 08-03-2004, 10:37
Heinz
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Originally posted by Pud
Just have to get the crossing over period right so I don't get fleeced still paying for mine once I've canceled and upped her pacakge!
It depends what your personal banking procedures are but, as I can (instantly) cancel Direct Debits on line - that's the solution I'd use to ensure Sky don't accidentally making an extra DFD call.

Bear in mind, of course, that you are paying your Sky subscription IN ADVANCE so, if a DD call was made on, say, 17.3.04, you have paid for your viewing up until 16/4/04.
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Old 08-03-2004, 13:02
Skygirl
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There is one thing nobody on here seems to have pointed out yet, to be fair I only know this cos I had a similar query last week and had to check.
Yes you could cancel your Sky and change the address on your girlfriend's account. I realise this does sound like it makes sense and it would make perfect sense had your girlfriend completed her 12 month contract.
However, if she tells Sky she's changed address without taking a moving home offer her remaining 9 months of warranty will be voided. To keep to her terms and conditions your girlfriend (and all other customers moving within the first year) must take a moving home offer at 40 which is a reduced rate installation.
This is a tricky one for you, you already have a dish so are likely to resent spending 40 on a new one! It's up to you, Sky have recently asked us in cust service that we do not change addresses on accounts under contract without moving home offers booked, to do this you may now be asked to write in to :

Correspondence Dept
Sky Subscriber Services
4 Mackintosh Rd
Kirkton Campus
Livingston
West Lothian
EH54 7BW
(putting your letter for the attention of Caroline Conner, Head of Customer Care).

Not sure what you want to do next, the other option is to keep both contracts running with her paying the minimum amount til end of contract, 13.50 a month. This would keep her account within the guidelines of the contract. As someone else stated she can always ask the new residents of her property to take the Sky for 9 months and set up their payment details on the account. As long as there is a password on the acct they would have access though she would need to call at the end of it to either give 31 days notice on her acct or you could cancel yours then.
She can also take the 40 option with you giving your 31 days notice then set it up at your property which would keep you under warranty.
Sorry it's not as easy to do as you'd hope and sorry to be the bearer of bad news but at least now you know the options that are open to you and your girlfriend.
Good luck!
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Old 08-03-2004, 13:15
Heinz
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Originally posted by Skygirl
However, if she tells Sky she's changed address without taking a moving home offer her remaining 9 months of warranty will be voided. To keep to her terms and conditions your girlfriend (and all other customers moving within the first year) must take a moving home offer at 40 which is a reduced rate installation.
What's that then? Another of Tony Bliar's stealth taxes?

So we have to pay Tony's cronie Murdoch 40 if we want to move house now do we?

Bloody cheek.

P,S. Skygirl including Caroline Conner's name in her text means another useful Sky address gets added to my e-mail address book - caroline.conner@bskyb.com
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Old 08-03-2004, 13:26
Skygirl
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Originally posted by sergeant121
What's that then? Another of Tony Bliar's stealth taxes?

So we have to pay Tony's cronie Murdoch 40 if we want to move house now do we?

Bloody cheek.

P,S. Skygirl including Caroline Conner's name in her text means another useful Sky address gets added to my e-mail address book - caroline.conner@bskyb.com
Not a problem. I would say to you that of all the addresses this is probably the most useful (though there is a new person taking over her role, Karen someone don't know her surname ye). The address for Mr. Murdoch is okay for letting off steam but less likely to get you anywhere, sorry.
Sky say that cust's who received a reduced rate install, i.e. free minidish and box offer, pay the 40 as Sky have already provided a free dish, they did not ask you to move. Don't shoot the messenger, I'm just letting you know what they would tell you anyway. At the end of the day Sky is a big company making big bucks, you don't become that successful by doing things for free or out of niceness, correct?
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Old 08-03-2004, 14:06
Pud
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Ok..Ok... right!!

As per normal with any majr money grabbing corp company, we as the paying customer get shafted once again!! So my next plan is maybe this....

Cancel my contract with "Sky" (and presumeably they will kill the card in the box and not the feed coming down the cable?) and then bring her box and card round to mine and plum in as normal without telling Sky!
I can't see that it makes a difference if I tell them or not unless she sells HER house. If the box goes tits for any reason or the card then we can just take it back round to hers and place a call out.

Like I said.... they shouldn't be able to tell if her box is connected to my dish & leads (inc phone) can they?

Cheers for all the responses.

Pudders
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Old 08-03-2004, 14:22
Heinz
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Originally posted by Pud
Cancel my contract with "Sky" (and presumeably they will kill the card in the box and not the feed coming down the cable?) and then bring her box and card round to mine and plum in as normal without telling Sky!
I can't see that it makes a difference if I tell them or not unless she sells HER house. If the box goes tits for any reason or the card then we can just take it back round to hers and place a call out.
The requirement for her to keep her digibox connected to a 'fixed and operational telephone line' for the remainder of her first 12 months is the only sticking point with your latest plan.

You don't say whether her house and yours are in the same STD area. If they are, why not just get her to phone Sky and tell them she's had to change her telephone number (to yours). At the end of the 12 months, she can tell Sky she's moved addresses but has taken her (your) phone number with her.
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Old 08-03-2004, 14:30
keithlegg
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Is a satellite dish defined as a "fixtures and fittings" which is in most standard house sale contracts - meaning things like ceiling lights, curtain rails? This is usually extended to include stuff like fences, decking or sheds. This is important because by taking your dish you could be breaking the contract of sale - so if this is correct, Sky have homemovers somewhat unfairly over a barrel.
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Old 08-03-2004, 14:45
Pud
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Originally posted by sergeant121
The requirement for her to keep her digibox connected to a 'fixed and operational telephone line' for the remainder of her first 12 months is the only sticking point with your latest plan.

How do they know its connected?? Won't this only come into play if I was to order pay-per-view or to change packages etc..

I just remebered actually!!!! My girlfriend cancelled her phone line about 2 months ago and Sky havent said anything or sent any letters. As long as they get their monthly payment, they can't be that bothered!!

Like i said...if I cancel my contract, will this ONLY kill the card in the box and will I get away with running the box on my leads etc?

If I stick the box in...then they shouldn't know.

My cat pissed on the phone lead that connects to the sky box and I unplugged it for 2 weeks before I repaired it...nothing seemd to happen to my sky!!

Cheers Pudders

Last edited by Pud : 08-03-2004 at 15:04.
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Old 08-03-2004, 16:11
Heinz
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How do they know its connected?
The box should automatically phone home once a month. If it doesn't, Sky know.

Won't this only come into play if I was to order pay-per-view or to change packages etc.
No. The telephone connection is not normally needed to order SBO/PPV - the card stores the 'purchase' and send the details home each month.

Sky can't tell where the box is from the dish to which it's connected - only the CLI of the telephone line tells them its 'telephone location'.

So, you've got 2 choices:
(1) Cancel your contract, unplug your box and plug hers in and use her card (up/downgrade as necessary). Leave the phone line unconnected;

(2) Cancel your contract, unplug your box and plug hers in and use her card (up/downgrade as necessary) and, additionally, connect the phone line AFTER you've inserted a 141 prefix in the dial code on her box via the Services, 401 Select menu. Then her box will resume its monthly calls home and you'll have the SBO option if you want.
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Old 08-03-2004, 16:34
Pud
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Cheers for the info mate... appreciate it.

Quick question... so it doesnt matter if the phone line is in or not?? Like I said. Hers has been disconnected from the phone for 2 months and Sky havent said poo....yet.

Cheers.
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Old 08-03-2004, 17:21
jshah1
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well as the contract states that her stb has to be kept in the old house, leave it there just do a new install on your box to pair up the card with the box you currently have
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Old 08-03-2004, 17:21
Heinz
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Originally posted by Pud
Quick question... so it doesnt matter if the phone line is in or not?? Like I said. Hers has been disconnected from the phone for 2 months and Sky havent said poo....yet.
Technically, she is breaching the T&Cs so could be liable to pay the 'interactive discount' she got on the digibox originally.

Because Sky have zillions of customers though, it's likely they're concentrating on catching out those getting cheaper mirror subscriptions and not maintaining the telephone line connectons. If you've got the line available though, what's the problem for the next few months?
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Old 08-03-2004, 18:30
Kurdt Kobain
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I had my phone line disconnected (and box in ex girlfriends house) for the last 7 months of my min term and still didn't hear anything from Sky.

I think it's very true that they only bother about mirror subs.
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Old 08-03-2004, 18:35
S.T.F.C.
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I wouldn't worry with the warranty, If the box breaks down you acn just use your original box, or get sky plus,

My phones never been connected in all the boxes i've had,.. no letter as yet
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Old 08-03-2004, 19:54
pmcmillan
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Originally posted by Skygirl
However, if she tells Sky she's changed address without taking a moving home offer her remaining 9 months of warranty will be voided.
Is this the warranty of the box or the installation?

I would have thought the box was covered by a manufacturers warranty which is not dependant on location.

If it is the inslallation, then I can see the logic, but think Sky should offer a 2nd moving home package for situtations where no dish installation is required.

Phil
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Old 08-03-2004, 21:13
jonnyboy
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Originally posted by pmcmillan
Is this the warranty of the box or the installation?

I would have thought the box was covered by a manufacturers warranty which is not dependant on location.

If it is the inslallation, then I can see the logic, but think Sky should offer a 2nd moving home package for situtations where no dish installation is required.

Phil
I would imagine it's more to do with the interactive discount contract. It's a requirement of that contract that you agree to have your box professionally installed - presumably, if you move the box away from where it was originally placed, Sky will argue that you must once again have the box professionally installed.
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Old 08-03-2004, 21:45
Pud
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Here's another for ya guys.... can I use her card in my box?
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