trying to update software /bootloader

when I force an OTA update of Software the System Information screen sits at 0%/Please wait download in progress and then gives ERROR E-OS after a couple of minutes or simply reboots back to original software
when I try to update Software OR loader via (two different fat32) usb's it shows E-ID on the lcd screen
when I try via (3rd fat32) usb on update screen it sits at 0%/Please wait download in progress for over 5 minutes - till I get fed up and reboot

Currently on loader U7.51, Software 1.00.03, Sys ID 37680000

Will a factory reset a) help, and b) delete my recorded programmes?(35% of drive filled)

It could be worth a try your recordings will remain intact just your reservations will need to be re-entered and personal preferences will need re-setting

Thanks GaseousClay for the quick reply, I did a factory reset - as part of that process it offered to do a software update - however this also failed with the E-OS error...Will post to Humax and then back here

When using the USB, I hope that you renamed the downloaded files correctly. - If you don't nothing happens!

Do you have full two cable function ?

machare - Yup copied and pasted from humax site in case i'd done a typo

grahamlthompson - Yup, should have made that clear in my initial post

This issue is now resolved. I induced an OTA automatic update. after 3 minutes sitting inert the update successfully started and completed. No changes were made to my system and signal strength is 100% on line 1 and 90-100% on line2