Very strange phone call

Jason100

12-11-2009

Just now the phone rang and I answered it, at the other end a female voice kept repeating "Please hold the line while i transfer you to an operator, you are not being charged for this call" I became weary of this and put the phone down.

Any idea what this is about?

speckledhen

13-11-2009

Do you have caller display or did you 1471 the caller?

Heinz

13-11-2009

Sounds like a cold caller complying with Ofcom's new regulations about silent calls being illegal.

chrisjr

13-11-2009

Originally Posted by Heinz:
“Sounds like a cold caller complying with Ofcom's new regulations about silent calls being illegal.”

Not quite though if this from Ofcom is to be believed.

Quote:
“[LIST][*]Any abandoned calls must carry a brief recorded information message which identifies the source of the call and offers the person called an opportunity to decline further calls from that source. The message must be played ‘within 2 seconds of the telephone being picked up’, rather than the earlier ‘within 2 seconds of the call being answered’.[*]Calling Line Identification (CLI) must be presented on all outbound calls from call centres using automated calling systems. CLI allows people to dial 1471 and access the telephone number of the person or organisation calling them.[*]Telephone numbers dialled and then abandoned should not be called again by that organisation’s automated calling system for at least 72 hours, unless a dedicated operator is available to take the call.[/LIST]”

http://www.callcentrehelper.com/a-be...tions-2663.htm

and

http://www.ofcom.org.uk/consult/cond...use/statement/