Caller ID help setting up

suec

16-11-2009

Hi ,
I have a DORO arc 5R +3 .they are cordless phones.I have Virgin media and caller ID is with the phone package and have phoned them and it should be working.
The cordless phones i have ( make above) have the caller ID facility had them about 6 month.
Ive messed on basically and cant get the caller ID to show when the phone rings !

The manual is on website here - any ideas?or has anyone got one of these phones and can help.

http://www.doro.com/global/businessu...upport/manuals

jackthom

16-11-2009

Originally Posted by suec:
“Hi ,
I have a DORO arc 5R +3 .they are cordless phones.I have Virgin media and caller ID is with the phone package and have phoned them and it should be working.
The cordless phones i have ( make above) have the caller ID facility had them about 6 month.
Ive messed on basically and cant get the caller ID to show when the phone rings !

The manual is on website here - any ideas?or has anyone got one of these phones and can help.

http://www.doro.com/global/businessu...upport/manuals”

Hi, I couldn't find the manual from that link. Unfortunately the Virgin website indicates that not all phones can cope with their caller ID.

Quote:
“My Caller Display is not working?

For Caller Display you will need a compatible Caller Display phone or Caller Display unit (look for the British Standards Mark), ideally one that meets multi-standard Caller ID. If the unit is dual network capable (should be indicated on the box & user guides), it should work without any issues. Old Caller Display phones and units (in particular sets pre-1999) may not be able to receive Caller Display from a cable line. The vast majority of current Caller Display phones or Caller Display unit are compatible on Virgin Media network.”

Katia Polletin

18-11-2009

It might be the area you are in uses the Bellcore Standard (North America & China) (many cable areas do) whereas the phone uses only the standard BT uses (ETSI FSK with PR(UK)) with a few cable areas also using this standard.