Hi there, I may have a problem with my BT phone line/master socket...although doing a line test suggests there are no problems.
Our phone stopped ringing, although it has a dial-tone and making calls is no problem. I initially thought it was the handset, so tried a different non-cordless one, and that was the same (i.e didn't ring).
I then took out the ADSL splitter, and plugged the phone directly into the socket. Bingo. It started ringing again. So I assumed it was a faulty splitter.
I bought a new one, and the phone has been happily ringing for the last week, but the same fault has returned again.
We reported the original fault to BT...and they say they can see no problems, and if we do call out an engineer, and the problem is in our equipment we will have to pay £160.
I'm thinking it's unlikely that two splitters can be faulty in exactly the same way...has anyone else had a similar fault? And if so how were you able to rectify it?
Many thanks in advance, and apologies for the length of this post.
Our phone stopped ringing, although it has a dial-tone and making calls is no problem. I initially thought it was the handset, so tried a different non-cordless one, and that was the same (i.e didn't ring).
I then took out the ADSL splitter, and plugged the phone directly into the socket. Bingo. It started ringing again. So I assumed it was a faulty splitter.
I bought a new one, and the phone has been happily ringing for the last week, but the same fault has returned again.
We reported the original fault to BT...and they say they can see no problems, and if we do call out an engineer, and the problem is in our equipment we will have to pay £160.
I'm thinking it's unlikely that two splitters can be faulty in exactly the same way...has anyone else had a similar fault? And if so how were you able to rectify it?
Many thanks in advance, and apologies for the length of this post.



