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Changing from BT to Post Office phones. |
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#1 |
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Forum Member
Join Date: Jul 2002
Posts: 17
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Changing from BT to Post Office phones.
Hello, i've recently put an order in for Post Office broadband extra and phone, i received a letter from BT today confirming this and saying there will be a £62 disconnect fee. Is this usual ? i've been with BT for around 15 years so not less than a year.
Cheers ! |
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#2 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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I think you were/are mid term of a BT calls contract, if you had 'free weekend' or 'free evening & weekend' calls you may have been on a auto renewing contract, BT advise you when you are close to the aniversary of the renewal date, if you dont want to renew you have to let them know, dont contact them then the contract is automatically renewed for another 12 months, and you have to pay them for breaking the contract if you want to move to another calls provider
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#3 |
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Forum Member
Join Date: Jul 2002
Posts: 17
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Thanks for the info, didn't know it was renewed every 12 months.
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#4 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
I think you were/are mid term of a BT calls contract, if you had 'free weekend' or 'free evening & weekend' calls you may have been on a auto renewing contract, BT advise you when you are close to the aniversary of the renewal date, if you dont want to renew you have to let them know, dont contact them then the contract is automatically renewed for another 12 months, and you have to pay them for breaking the contract if you want to move to another calls provider
Why aren't all the mobile phone companies doing this if it's legal to do so? |
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#5 |
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Forum Member
Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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Quote:
Hello, i've recently put an order in for Post Office broadband extra and phone, i received a letter from BT today confirming this and saying there will be a £62 disconnect fee. Is this usual ? i've been with BT for around 15 years so not less than a year.
Cheers ! However why not call BT and ask them to justify the charge. Then you will now for sure what you are being charged for and therefore be in a better position to challenge the charge(s). |
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#6 |
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Forum Member
Join Date: Jul 2002
Posts: 17
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I was using Pipex for broadband, the offer for both with the Post office is pretty good hence the move. I'll give them a ring later to find out what the charge is for.
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#7 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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Quote:
So are you saying that unless you advise BT that you don't want to renew your contract with them, they just assume that you want to? I'd challenge this as I'm sure that must be dubious at best!
Why aren't all the mobile phone companies doing this if it's legal to do so? I'm not saying I agree with BT policy on this, just what the policy is |
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#8 |
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Forum Member
Join Date: Oct 2005
Location: UK
Posts: 863
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Quote:
Thanks for the info, didn't know it was renewed every 12 months.
Of course BT will argue that they sent you a warning letter and you chose not to cancel so bad luck to you and thank you very much for the £62 disconnect fee. A nice way to be treated after 15 years. Customers will be queuing to go back to BT with service like that. |
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#9 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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What happens if you didn't receive the letter? BT will say they sent one and you say you didn't get it.
Who wins the day in court?? I'd have thought it'd be better for them to call and offer another deal as the contract comes to an end. At least that way there can be no grey area. What next though? BT sending a letter to all their customers telling them that unless they call in to say 'no', they will be put on a 3 year contract?!! Lets face it, the landline is a dying breed. Many people have a landline for one purpose only - to get broadband. |
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#10 |
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Forum Member
Join Date: Sep 2006
Posts: 215
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So true never use my landline phone too expensive. They should do a ADSL enabled line with no telephony.
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#11 |
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Posts: n/a
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Quote:
What happens if you didn't receive the letter? BT will say they sent one and you say you didn't get it.
Who wins the day in court?? I'd have thought it'd be better for them to call and offer another deal as the contract comes to an end. At least that way there can be no grey area. What next though? BT sending a letter to all their customers telling them that unless they call in to say 'no', they will be put on a 3 year contract?!! Lets face it, the landline is a dying breed. Many people have a landline for one purpose only - to get broadband. I did however receive the letter but the bit I didn't like is that if you cancel when you receive the letter, it ends immediately and you get charged for the final month ![]() You have to phone as close to the end date as possible (I phoned the day before) and it was done with no problems. The most likely reason for not receiving the letter is Royal Mail who lose millions of letters every year
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#12 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
So true never use my landline phone too expensive. They should do a ADSL enabled line with no telephony.
You can get such a service in other countries, it's called naked DSL. |
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#13 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,698
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They tried to offer me a 12 months renewable contract for my broadand back in mid July. I told them I dont like the idea of a renewable contract. So after a few mins they offered me my option 2 broadband at the same fee as option 1 a month for 12 months so I tane that.
I have been told by 1 or 2 others that the Post Office are good. If the Post Office had been offering this service over 3 years ago I may have gone with them and not BT. Darren |
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#14 |
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Inactive Member
Join Date: Jul 2008
Location: The Little Village
Posts: 3,984
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Quote:
Agreed.
You can get such a service in other countries, it's called naked DSL. |
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