Humax - yes, you!!
E-mailed your sales team, hoping you can send him one as I don't have a printer to save the stuff on your webby!
BTW he bought his Humax hdr (on my recommendation) from Argos, and I don't think they'll be much help!

Anyway, anyone here bought some kit which was minus the manual? Happened to me once before, an ipod (hitachi) didn't come with a dvd, but Comet (yes, Comet) sorted it out no probs.

Just wondering if companies could reduce their product prices if they came without a manual, but it could be downloaded off the web? If airlines can....

Go back to Argos & complain under the sale of goods act!

I suppose so, but they would have to order one...perhaps Humax can get him one quicker so he can go off and have a play (and stop mithering me )!

Anyway, I''l wait for Humax's response, and if nowt hapens, back to Argos!!

I've just used the pdf file from the Humax website.

They will not order one, tell them to exchange the whole thing or take one from another box.

There is no point in returning the product for another unit and the 'sale of goods act' is not applicable in this case. To explain: In following an industry wide environmental trend toward the reduction of paper in the packaging we have trialled the removal of bulky manuals in our current products and just having the Quick Start Guide with a CD for the main manual.

For the vast majority of people this has not presented a problem, but we do fully understand and appreciate that some people are not able to use the CD and need more help than the quick start guide can provide. But I will also add that the electronic manual can be a significant advantage to many of our disabled customers.

Because we understand that not everyone can use the CD the support team have a supply of paper manuals, and if contacted they should be able to post out a paper manual for the product.

UK Support can be contacted by email at uksupport@humax-digital.co.uk or by phone at 0844 669 8800

Apologies for any inconvenience.

Thanks for that, I have e-mailed (telephone taking too long).

Love this line In following an industry wide environmental trend toward the reduction of paper in the packaging we have trialled the removal of bulky manuals in our current products . What they mean is "saves money", a DVD must be well cheaper to produce than a 70-page booklet. Wish companies would be more honest in that regard, and how environmentally-friendly is a piece of plastic compared to a paper book? Another thread....

Well, there is a very good reason for doing away with the paper manual (apart for cost), and that is that for products that have their software updated the manual may very well not actually reflect the behaviour of the box.

For most products a well designed quick-start manual is all that is really needed.

I suspect that very few manufacturers are going to consider it worth the cost of providing paper manuals when the vast majority of people can get the information they need from the net.

It may not be ideal for those who do not have net access but it does tend to be the way things work. (How many services nowadays require that you either have a phone or net access to use them?)

I take your point but with something as complex (ie all the stuff you can do/get bogged down with/can't do/can't undo/undo when you don't want etc) as todays modern technology, there's nothing like sitting down with the manual, a cup of coffee and a felt-tip highlighter

Well the hdr manual leaves you with more questions than answers

MMmmmm

Strange how when there is a manual people try to set things up without it........then when there isn't one, need one...

Merry Christmas

Mikembe

Sale of Goods act is certainly applicable in this case.

If you look at Page GB8 of the downloadable manual it shows a picture of the contents of the box, in that picture it shows a MANUAL.

Yes I fnd it easier to read and I always know where it is.

Is a DVD not a manual?? Anyway, the good people of Humax have e-mailed me to say the paper manual is on it's way via the post. Well done them, and I'll be back on to thank them when it arrives at dad's house.

And why is Bob_Cat issuing a revenue generating phone number to sort out a problem of his companies making? Use 020 8326 6000, then do not select the menu options, wait for the operator - ask for Customer Services.

No it's not, the page in the manual shows a paper manual. You wouldn't be very happy if you bought a nice shiny book from amazon and thet sent you a DVD, would you??

Winston,

Have you actually tried using that number? The customer support centre is located in another part of the UK and at the number you have given no one is able to help (they cannot transfer anyone). The best they can do is take a name and pass it on via email to the support team.

The phone number is not a revenue stream for Humax, it is just a number. I think you need to relax more.

Being picky but these 0844 numbers are often not available for users' inclusive minutes/free calls (package dependent), thus there is a cost which would not be the case of it was a geographical or an 03 number.

Of course it's a revenue stream. (Unless the people who sold you your phone system saw you coming.)

I think you need to sort out your customer service standards instead of telling people they should relax when they are quite rightly annoyed that they are having to pay to try and get you to put right your shortcomings.

Simple solution for Humax - Box with DVD = £abc, Box with DVD AND paper manual £abc+5. Sorted.

My normal consultancy fee applies, cheque to the usual address. Thank you.

Since Ofcom clamped down on 0845 (and 0870) numbers and banned them from generating a revenue companies including Humax migrated their 0845 numbers to 0844 to continue generating revenue which was not the idea.

Perhaps Bob_Cat would do the decent thing and tell us the correct geographic number for customer support beginning with 01 or 02.

0208 326 6000

Do not select the menu options, wait for the operator - ask for Customer Services

Read post #15 then #17

Dohhhhhhhhh