Appear to have got the new software yesterday but my box has lost all channels and wont rescan because it can't find top-up tv (which I don't have). Also, more annoyingly all my recorded programmes seem to have been lost. My 4 year old is not best pleased as it means two series of robin hood and two series of merlin are gone.

The on screen message warned new software was on the way but didn't mention losing channels and recordings

I've got the same problem. Not a happy bunny.

Countless problems since new software update.
How can I reset to earlier more stable version?
Thanks.

Press Menu > 4 Setup > 6 Help > Green > Yellow to revert to the previously stored version of the firmware

I dont think this will recover your lost programmes though.

You can see the previous version of the firmware by pressing Menu > 4 Setup > 6 Help > 1397 (engineers menu)

Bill

Thanks for that advice on resetting. But will I lose my stored recordings?

Art

Press Menu > 4 Setup > 6 Help > Green > Yellow to revert to the previously stored version of the firmware

I tried that but pressing the green and yellow did nothing.

Using Firmware version 5.08

Any other advice on resetting much appreciated.

Art

Help Thompson DTI6300 v5.08 refuses to do any recording!

what is causing this ? how do you cure it

When I delete a recording the box stops working. Have to turn it off then back on again. Very annoying.

I don`t want anymore new software versions!

same here... can't add any recordings this. I have tried factory reset, hdd format... so annoying