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New BT Bills |
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#1 |
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Forum Member
Join Date: Sep 2006
Posts: 215
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New BT Bills
Just had my new BT Bill. Worse than ever. Very hard to understand. Why do they on the unlimited weekend evening plan just say zero cost instead of adding it on and taking it off Also they should show the amount before vat as well. They should copy virgin media bills. Why not just show line rental and cost of calls simple
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#2 |
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Inactive Member
Join Date: Dec 2006
Location: Shire of York
Posts: 9,728
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Quote:
Just had my new BT Bill. Worse than ever. Very hard to understand. Why do they on the unlimited weekend evening plan just say zero cost instead of adding it on and taking it off Also they should show the amount before vat as well. They should copy virgin media bills. Why not just show line rental and cost of calls simple
(so the customer won't (or can't) be bothered to complain or raise a query) |
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#3 |
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Forum Member
Join Date: Oct 2005
Location: Lincolnshire, UK
Posts: 1,937
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Quote:
Just had my new BT Bill. Worse than ever. Very hard to understand. Why do they on the unlimited weekend evening plan just say zero cost instead of adding it on and taking it off Also they should show the amount before vat as well. They should copy virgin media bills. Why not just show line rental and cost of calls simple
I normally only get mine only 4 or 5 days before the payment date! |
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#4 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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You ought to just rent your line from another provider. Might be easier to understand the bill - and will almost certainly be cheaper.
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#5 |
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Inactive Member
Join Date: Dec 2008
Posts: 2,324
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Quote:
You ought to just rent your line from another provider. Might be easier to understand the bill - and will almost certainly be cheaper.
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#6 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
But you wouldn't be able to use 1899 et al so you'd probably be worse off.
What sort of calls are you using that service for? |
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#7 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
That old chestnut again.
What sort of calls are you using that service for? For me, that means all weekday daytime calls - and each of those calls costs me exactly 5p, regardless of duration whereas, via BT, each would cost 9.05p call set-up fee plus 5¼p/minute (e.g. a call of just under 10 minutes would cost 61½p). |
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#8 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
Personally, I use the sister company, www.18185.co.uk for all UK 01/02/03 calls which aren't inclusive in my BT calls plan.
For me, that means all weekday daytime calls - and each of those calls costs me exactly 5p, regardless of duration whereas, via BT, each would cost 9.05p call set-up fee plus 5¼p/minute (e.g. a call of just under 10 minutes would cost 61½p). |
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#9 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
How many of those 5p calls do you make in an average month?
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#10 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
Usually about 30 or 40 (well under the 99 which would make taking BT's Unlimited Anytime Plan worthwhile).
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