DS Forums

 
 

Moving home


Reply
Thread Tools Search this Thread
Old 19-12-2009, 18:59
leum07
Forum Member
 
Join Date: Jul 2008
Location: North-West
Posts: 69

We are due to move home on the 30th so proceeded to call Sky to sort everything out. Got to the point of giving the new house details to be told there is no phoneline in the property and it would cost us £120 to install a new line. I knew that i had seen one whilst we had been in the property and rang BT to question this. BT did some checks and were able to tell me that there was infact a phoneline in the property and there was a chance that it has been taken over by another phone provider. They then told me it would cost £120 to take back the line

This price seems incredibly costly for something that probably costs them next to nothing. We are stuck in a 12 month contract (fairly new) for Sky Talk and are in a new 12 month contract with our internet from BT. We do not want to have to pay £120 for a phoneline that is already in the property and if we dont we are then breaking our contracts with BT and Sky. I feel as though i am really stuck here and what i am asking is if the £120 cost can be avoided in anyway as we really dont have that kind of money to throw away at this time of year

Any information would be greatly appreciated, thanks
leum07 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 22-12-2009, 10:57
babinaba
Forum Member
 
Join Date: Nov 2005
Posts: 3,387
I've had this before - but I think I got it for cheaper by taking a certain package for 12 months - just call them back and ask for it to be set up and say that last time you called the person you spoke to mentioned that it was for £60something etc etc and see what they say - they also let me pay by increasing my monthly payments so didn't have to pay a lump sum
babinaba is offline Follow this poster on Twitter   Reply With Quote
Old 22-12-2009, 14:13
Heinz
Forum Member
 
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
BT company representative on the MSE forum said a while back that them 're-taking' over the line from another operator (e.g. Talk Talk) is known as RTD (Return To Donor) and is usually free of charge.

You would, however, have to agree to a 12 month contract for line rental if you had a BT line but, as you'd need that for your BT Total Broadband anyway, that probably wouldn't be an issue.
Heinz is offline Follow this poster on Twitter   Reply With Quote
Old 24-12-2009, 14:09
bingledee
Forum Member
 
Join Date: Jun 2004
Posts: 965
if the line is with someone like talk-talk on their LLU then to convert it back to a standard BT Line would cost £120, I would rather weigh up the options and see whether its worth continuing with Sky Talk (Unless the OP needs it for Broadband of course)

Other option would be to go to someone like the Post Office who charge less than BT for a New Line (think its about £108) but they dont tie you into a contract
bingledee is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 17:16.