O2 deducted money, why??

dweeb · 31-03-2004, 19:48

Last week (Fri) £3.50 was deducted from my phone. I emailed o2 from the web site and received a reply almost instantly acknowledging the email and saying I would receive a response in 1 working day.

It has been 3 working days now and still nothing!

Has anyone else experienced this??

I am on the 300txt 300 wap online tariff!

Cheers.

Dweeb.

Dinger · 31-03-2004, 20:20

all you can do is phone them, 4445 (or 0906 302 4445) - pay as you talk
or
5151 or (0906 302 5151) - contract

all numbers are charged at 50p/min

as a guideline, it can take up to 12 days (in my case) for o2 to reply to an email.

hope this helps

Dinger

dweeb · 31-03-2004, 22:50

Hi Dinger,

I had a similar response time when I was trying to sort out a problem with abbusive SMS messages sent from my SIM card a week before I received it through the post!!

I'll just keep waiting!

Dweeb

dweeb · 01-04-2004, 17:27

finally had a reply from o2, aparrently I called a premium rate number and was charged £2.50!

I have requested an investigation as I did not call this number!

Dweeb.

Steven L Hunter · 03-04-2004, 00:14

Quote:

Originally Posted by Dinger

all you can do is phone them, 4445 (or 0906 302 4445) - pay as you talk
or
5151 or (0906 302 5151) - contract

all numbers are charged at 50p/min

as a guideline, it can take up to 12 days (in my case) for o2 to reply to an email.

hope this helps

Dinger

4445 is Free from my mobile as i have called it a few times recently to get my old sim card disconnected.

31-03-2004, 19:48	#1
dweeb Forum Member Join Date: Nov 2002 Location: Bolton Posts: 161	O2 deducted money, why?? Last week (Fri) £3.50 was deducted from my phone. I emailed o2 from the web site and received a reply almost instantly acknowledging the email and saying I would receive a response in 1 working day. It has been 3 working days now and still nothing! Has anyone else experienced this?? I am on the 300txt 300 wap online tariff! Cheers. Dweeb.

31-03-2004, 20:20	#2
Dinger Forum Member Join Date: Mar 2002 Posts: 1,768	all you can do is phone them, 4445 (or 0906 302 4445) - pay as you talk or 5151 or (0906 302 5151) - contract all numbers are charged at 50p/min as a guideline, it can take up to 12 days (in my case) for o2 to reply to an email. hope this helps Dinger

31-03-2004, 22:50	#3
dweeb Forum Member Join Date: Nov 2002 Location: Bolton Posts: 161	Hi Dinger, I had a similar response time when I was trying to sort out a problem with abbusive SMS messages sent from my SIM card a week before I received it through the post!! I'll just keep waiting! Dweeb

01-04-2004, 17:27	#4
dweeb Forum Member Join Date: Nov 2002 Location: Bolton Posts: 161	finally had a reply from o2, aparrently I called a premium rate number and was charged £2.50! I have requested an investigation as I did not call this number! Dweeb.

03-04-2004, 00:14	#5
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by Dinger all you can do is phone them, 4445 (or 0906 302 4445) - pay as you talk or 5151 or (0906 302 5151) - contract all numbers are charged at 50p/min as a guideline, it can take up to 12 days (in my case) for o2 to reply to an email. hope this helps Dinger 4445 is Free from my mobile as i have called it a few times recently to get my old sim card disconnected.

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O2 deducted money, why??