Foxsat-HDR Manual networking issue?

Denarius

24-01-2010

I just posted this in the iPlayer feedback, but I suspect it may be more to do with the LAN connection than iPlayer itself.

We have a Foxsat-HDR with the U7.53 loader and the 1.00.12 firmware.

For a number of reasons I have our network configured with no DHCP server, which required me to input manual settings into the Foxsat. I then went to BBC 1, did the red button, input '5483' and got a 'connecting' message that continued like that indefinitely.

I then turned on the DHCP server on our router and turned on DHCP on the Foxsat, tried to connect to iPlayer and iPlayer appeared!

Our router is 192.168.8.1 with a subnet mask of 255.255.255.0

When configured manually, the foxsat was setup as follows

Configuration: Manual
IP: 192.168.8.19 (definitely unique)
Subnet Mask: 255.255.255.0
Router: 192.168.8.1
DNS: 8.8.8.8 (Google DNS)

Has anyone else experienced a problem like this? I'm wondering if this could be a firmware issue.

Frank1

24-01-2010

Originally Posted by Denarius:
“I just posted this in the iPlayer feedback, but I suspect it may be more to do with the LAN connection than iPlayer itself.

We have a Foxsat-HDR with the U7.53 loader and the 1.00.12 firmware.

For a number of reasons I have our network configured with no DHCP server, which required me to input manual settings into the Foxsat. I then went to BBC 1, did the red button, input '5483' and got a 'connecting' message that continued like that indefinitely.

I then turned on the DHCP server on our router and turned on DHCP on the Foxsat, tried to connect to iPlayer and iPlayer appeared!

Our router is 192.168.8.1 with a subnet mask of 255.255.255.0

When configured manually, the foxsat was setup as follows

Configuration: Manual
IP: 192.168.8.19 (definitely unique)
Subnet Mask: 255.255.255.0
Router: 192.168.8.1
DNS: 8.8.8.8 (Google DNS)

Has anyone else experienced a problem like this? I'm wondering if this could be a firmware issue.”

Yes, I and others have also found this.
The default gateway address (router address) is being corrupted when set manually.
It works OK when using DHCP but the display of the default gateway is rubbish.
Someone has reported that manual settings work if the IP addreses are input with leading zeros (e.g. 192.168.008.001) but I havn't tried this myself.
I just use DHCP.

Frank

Denarius

24-01-2010

Originally Posted by Frank1:
“Yes, I and others have also found this.
The default gateway address (router address) is being corrupted when set manually.
It works OK when using DHCP but the display of the default gateway is rubbish.
Someone has reported that manual settings work if the IP addreses are input with leading zeros (e.g. 192.168.008.001) but I havn't tried this myself.
I just use DHCP.

Frank”

Hi Frank,

I didn't realise it was possible to input them without leading zeros!

192.168.008.001 was how I had input it.

I've just emailed Humax about it. And I've just realised that I meant to suggest that they add the option for a secondary DNS. Rats.

Denarius

24-01-2010

Out of curiosity Frank, how did you manage to establish that it was the gateway specifically that was corrupt?

Frank1

24-01-2010

Originally Posted by Denarius:
“Out of curiosity Frank, how did you manage to establish that it was the gateway specifically that was corrupt?”

If you can ping it from the same LAN but there is no connectivity via the WAN (i.e via the router) then the most probable cause is a problem with the default gateway.

Frank

Denarius

24-01-2010

Originally Posted by Frank1:
“If you can ping it from the same LAN but there is no connectivity via the WAN (i.e via the router) then the most probable cause is a problem with the default gateway.

Frank”

Ah, that makes sense. Case is exactly the same here.

swedish cook

25-01-2010

Originally Posted by Denarius:
“Hi Frank,

I didn't realise it was possible to input them without leading zeros! 192.168.008.001 was how I had input it.

I've just emailed Humax about it. And I've just realised that I meant to suggest that they add the option for a secondary DNS. Rats.”

I too input the zeroes without success, DHCP working ok aand my router allows me to nail a DHCP address to a particular device (via MAC address), so thats what I did.

Still waiting for response from DLINK on how to use their QOS features to favour the HDR.

It would be really helpful if Humax could at least acknowledge there is a bug here (or state that there is not !), so we don't need to endlessly debate it.

Denarius

25-01-2010

Originally Posted by swedish cook:
“It would be really helpful if Humax could at least acknowledge there is a bug here (or state that there is not !), so we don't need to endlessly debate it.”

Yup, I hear that, I emailed their technical people and got a standard form email back that basically said 'use DHCP'. This was the reply.

Quote:
“Dear Sir/Madam,

The BBC iPlayer System has been announced, it is currently available as a Beta trial on Freesat units,

Humax boxes FoxSatHD and FoxSatHDR can access the iPlayer System,

Please Note: Not all Humax Units can access the iPlayer System, if unsure please contact our support line.

To access the beta trial you will first need to have the latest software for your unit, this can be checked by going to: MENU > SYSTEM > DIAGNOSTICS, Here you will see a software version, the HD is currently 0.24 and the HDR is 0.12,

If you do not have the latest software it is available via our website;

Humax FoxSat HD

Humax FoxSat HDR

You will need an internet connection to your Humax to steam the BBC iPlayer System; this can be done with a cable direct from your Router using basic network cabling,

Please Note: Your router NEEDS to be connected to an active broadband Internet Connection

Once you have connected your router to the Humax and the internet is working and connected to the router you must access the Humax Menu,

1. Press Menu on your remote

HDR REMOTE SHOWN - HD MENU BUTTON LOCATED UNDER PAGE +/- BUTTONS

2. Navigate to the bottom option - System (This has an image of a Magnifying Glass)

3. In the System Menu select the second option labelled Network,

4. In the Network Menu select the only Option Configure Ethernet,

5. In the Configuration Screen leave the Configure IP option as DHCP and select Apply (99% of routers will allow a DHCP connection)

6. You should see a set of numbers appear next to the IP Address, E.g. 192.168.0.1

7. Continue pressing EXIT till you return to a TV Channel, Your network settings should now be in the HUMAX.

Accessing iPlayer

Change the unit to your local BBC1 (101),

When on the BBC Channel press the RED button on the remote (this is possible even if the button hasn't appeared in the top right)

Now enter the BBC iPlayer Beta Code which spells LIVE (5483) and Press OK

This will load a new page removing the BBC Channel and displaying the iPlayer System,

Use the navigation buttons on your remote to move along the tabs at the top of the Screen,

Choose Channels to access a list of programmes available via iPlayer, and use the OK button to see shows from that channel,

Highlight a Programme you wish to view and press OK - You are provided with a few options, watching through higher quality will require higher internet speed,

This service is not run by Humax, Any questions or comments on the iPlayer System please speak with Freesat directly - 0845 313 0052,”

I got the impression they didn't even bother reading the email.

Frank1

26-01-2010

Originally Posted by Denarius:
“Yup, I hear that, I emailed their technical people and got a standard form email back that basically said 'use DHCP'. This was the reply.

I got the impression they didn't even bother reading the email. ”

I get the impression that Humax testing is woefully inadequate

There is no doubt that the HDR is an excellent product but proper testing is something that they continue to fail on.

Frank