Insured phone lost in post

lamby · 26-01-2010, 10:36

Hello

If my insured phone gets lost in the post, can i make a claim on Vodafone insurance?

S-T-E-V-E · 26-01-2010, 10:57

I would say No since technically the phone is Unattended at the time of loss.

You should always send valuble items by either Special Delivery or Insured Courier though.

Steve

lamby · 26-01-2010, 11:55

Quote:

Originally Posted by S-T-E-V-E

I would say No since technically the phone is Unattended at the time of loss.

You should always send valuble items by either Special Delivery or Insured Courier though.

Steve

I sent it SD 1pm, via the Royal Mail.

I paid for the postage via PayPal and it got handed in at a post-office, but i didn't get a tracking number...

Nowhere on the PayPal postage receipt does it state that you need to get a tracking number from the PO!
I thought it was all done online.

S-T-E-V-E · 26-01-2010, 21:59

If you sent it Special Delivery then it's insured automatically upto £500 so maybe start a claim with RM

lamby · 27-01-2010, 15:20

Quote:

Originally Posted by S-T-E-V-E

If you sent it Special Delivery then it's insured automatically upto £500 so maybe start a claim with RM

Im worried they will turn round and say "since you didn't get a tracking number, you have no proof of posting"

LoneThistle · 27-01-2010, 16:24

You would have been given a receipt?

rottweiler · 27-01-2010, 16:29

They always give you a receipt unless the Postie behind the Inch thick glass was a tea leaf...

26-01-2010, 10:36	#1
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Insured phone lost in post Hello If my insured phone gets lost in the post, can i make a claim on Vodafone insurance?

26-01-2010, 10:57	#2
S-T-E-V-E Forum Member Join Date: Apr 2008 Location: Leeds, UK Posts: 844	I would say No since technically the phone is Unattended at the time of loss. You should always send valuble items by either Special Delivery or Insured Courier though. Steve

26-01-2010, 11:55	#3
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Quote: Originally Posted by S-T-E-V-E I would say No since technically the phone is Unattended at the time of loss. You should always send valuble items by either Special Delivery or Insured Courier though. Steve I sent it SD 1pm, via the Royal Mail. I paid for the postage via PayPal and it got handed in at a post-office, but i didn't get a tracking number... Nowhere on the PayPal postage receipt does it state that you need to get a tracking number from the PO! I thought it was all done online.

26-01-2010, 21:59	#4
S-T-E-V-E Forum Member Join Date: Apr 2008 Location: Leeds, UK Posts: 844	If you sent it Special Delivery then it's insured automatically upto £500 so maybe start a claim with RM

27-01-2010, 15:20	#5
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Quote: Originally Posted by S-T-E-V-E If you sent it Special Delivery then it's insured automatically upto £500 so maybe start a claim with RM Im worried they will turn round and say "since you didn't get a tracking number, you have no proof of posting"

27-01-2010, 16:24	#6
LoneThistle Forum Member Join Date: Jul 2009 Posts: 272	You would have been given a receipt?

27-01-2010, 16:29	#7
rottweiler Forum Member Join Date: Nov 2004 Location: England Posts: 2,523	They always give you a receipt unless the Postie behind the Inch thick glass was a tea leaf...

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Insured phone lost in post