I am moving from contract to pay as you go on O2 and have just topped up the pay as you go sim (even though the contract number won't port in until Monday) in order to get the unlimited texts on 'textandweb' before the offer expires.
I did this following the advice of O2 customer services. However, I rang today to discuss a different issue and this topic came up. This customer service advisor told me that when the port takes place the free allowance will be lost and need to be 'recharged' as they put it. i.e. I will have to top up again to get it back!
I realise it's a long shot, but I wondered if anyone else has been in this situation and knows if this is indeed correct. I will be really gutted because I'm effectively going to lose £15! (I mean yeah I'll have the credit, but it's credit I didn't need to buy!) It's really frustrating as I wouldn't have dreamt of topping up the sim before the port if I hadn't been told to by O2 in the first place! In fact the guy said it was a necessity to top up the sim to 'activate' it so the port would go through. This is complete rubbish according to the person at O2 I spoke to today!
I did this following the advice of O2 customer services. However, I rang today to discuss a different issue and this topic came up. This customer service advisor told me that when the port takes place the free allowance will be lost and need to be 'recharged' as they put it. i.e. I will have to top up again to get it back!
I realise it's a long shot, but I wondered if anyone else has been in this situation and knows if this is indeed correct. I will be really gutted because I'm effectively going to lose £15! (I mean yeah I'll have the credit, but it's credit I didn't need to buy!) It's really frustrating as I wouldn't have dreamt of topping up the sim before the port if I hadn't been told to by O2 in the first place! In fact the guy said it was a necessity to top up the sim to 'activate' it so the port would go through. This is complete rubbish according to the person at O2 I spoke to today!