Mis-sold phone, can it be returned

k3ckham · 08-02-2010, 18:37

i recently ordered the nokia n900 of nokia retail.co.uk the tarrif i selected stated unlimited internet, and did not mention any fair usage policy, i now find out, after contacting vodafone that the data plan has a 500MB limit, is this classed as being mis-sold and even though i have opened the phone and used it, would i be able to return it and cancel my contract?
oh and if anyone wants to see it, this is the page where it states unlimited data
http://www.nokiaretail.co.uk/Brands/...nt_n97_wrapper

fmradiotuner1 · 08-02-2010, 18:42

Three also say unlimited Internet but think its only 1GB limit I wonder if any one has ever gone over this and what have three done to you?

legends wear 7 · 08-02-2010, 19:43

Its not a limit though, its 500mb FUP.

I'm on Vodafone and regularly hit about 800-900mb a month, I've never heard from them or been charged extra.

markrduk · 08-02-2010, 19:49

You would need a very good lawyer and a bucket-load of cash to take on Voda's legal team on that one.

It would set a massive precedent if you won the case though.

MGS4SnakeRulez · 08-02-2010, 20:07

Nope. They say 'unlimited' but theres always a Fair Usage Policy same with 'unlimited' texts.

prking · 08-02-2010, 20:08

Quote:

Originally Posted by markrduk

You would need a very good lawyer and a bucket-load of cash to take on Voda's legal team on that one.

It would set a massive precedent if you won the case though.

What case? You don't say what the case would be about.

Fatboyfun · 08-02-2010, 20:35

If it's a new contract you usually can return it within 14 days and cancel the contract just paying for the calls and internet used.

Espi_Vodafone · 18-02-2010, 13:42

Hi K3ckham,

I understand that this situation must have left you feeling quite frustrated.

As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option.

Please let me know if you would like to discuss this further by contacting -

Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.)

Apologies for any confusion that may have been caused.

Thanks,

Espi
Web Relations Team
Vodafone UK

k3ckham · 19-02-2010, 01:29

Quote:

Originally Posted by Espi_Vodafone

Hi K3ckham,

I understand that this situation must have left you feeling quite frustrated.

As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option.

Please let me know if you would like to discuss this further by contacting -

Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.)

Apologies for any confusion that may have been caused.

Thanks,

Espi
Web Relations Team
Vodafone UK

Ok thats fine as long as I wont get charged for occasionally going over the 500MB thats ok. I have setup a datacounter on my homescreen on the phone so I can keep track. thanks for your response.

TheBigM · 23-02-2010, 00:06

Quote:

Originally Posted by Espi_Vodafone

As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option.

What other data options do you do? I can't find others on your website.

08-02-2010, 18:37	#1
k3ckham Forum Member Join Date: Oct 2008 Location: Wirral Posts: 972	Mis-sold phone, can it be returned i recently ordered the nokia n900 of nokia retail.co.uk the tarrif i selected stated unlimited internet, and did not mention any fair usage policy, i now find out, after contacting vodafone that the data plan has a 500MB limit, is this classed as being mis-sold and even though i have opened the phone and used it, would i be able to return it and cancel my contract? oh and if anyone wants to see it, this is the page where it states unlimited data http://www.nokiaretail.co.uk/Brands/...nt_n97_wrapper

08-02-2010, 18:42	#2
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	Three also say unlimited Internet but think its only 1GB limit I wonder if any one has ever gone over this and what have three done to you?

08-02-2010, 19:43	#3
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	Its not a limit though, its 500mb FUP. I'm on Vodafone and regularly hit about 800-900mb a month, I've never heard from them or been charged extra.

08-02-2010, 19:49	#4
markrduk Forum Member Join Date: Sep 2007 Location: Manchester Posts: 1,225	You would need a very good lawyer and a bucket-load of cash to take on Voda's legal team on that one. It would set a massive precedent if you won the case though.

08-02-2010, 20:07	#5
MGS4SnakeRulez Forum Member Join Date: Jun 2008 Posts: 16,705	Nope. They say 'unlimited' but theres always a Fair Usage Policy same with 'unlimited' texts.

08-02-2010, 20:08	#6
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by markrduk You would need a very good lawyer and a bucket-load of cash to take on Voda's legal team on that one. It would set a massive precedent if you won the case though. What case? You don't say what the case would be about.

08-02-2010, 20:35	#7
Fatboyfun Forum Member Join Date: Dec 2009 Location: Somewhere else. Posts: 365	If it's a new contract you usually can return it within 14 days and cancel the contract just paying for the calls and internet used.

18-02-2010, 13:42	#8
Espi_Vodafone Vodafone Support Join Date: Nov 2009 Posts: 70	Hi K3ckham, I understand that this situation must have left you feeling quite frustrated. As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option. Please let me know if you would like to discuss this further by contacting - Web Relations Team - Vodafone UK (When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.) Apologies for any confusion that may have been caused. Thanks, Espi Web Relations Team Vodafone UK

19-02-2010, 01:29	#9
k3ckham Forum Member Join Date: Oct 2008 Location: Wirral Posts: 972	Quote: Originally Posted by Espi_Vodafone Hi K3ckham, I understand that this situation must have left you feeling quite frustrated. As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option. Please let me know if you would like to discuss this further by contacting - Web Relations Team - Vodafone UK (When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.) Apologies for any confusion that may have been caused. Thanks, Espi Web Relations Team Vodafone UK Ok thats fine as long as I wont get charged for occasionally going over the 500MB thats ok. I have setup a datacounter on my homescreen on the phone so I can keep track. thanks for your response.

23-02-2010, 00:06	#10
TheBigM Forum Member Join Date: Aug 2004 Location: moon Posts: 12,983	Quote: Originally Posted by Espi_Vodafone As legends wear 7 has said; 500MB is a Fair Usage policy and if you were to exceed this you wouldn't be charged any extra. If you were continually exceeding this usage then we would contact you to offer you a more suitable data option. What other data options do you do? I can't find others on your website.

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Mis-sold phone, can it be returned