[DXRulz]

I want to get my PAC code so i can keep my number but move to another network (i'm a 3 PAYG customer). I sent an email asking them this and got an automated response, it says...

Quote:

Thanks for your email.

This is an automated response. We’re sure it’ll answer your question but if it doesn’t, click 'reply' and give us more details about your query. Please don’t change the subject heading because this helps us direct your reply to the best place.

Once you’ve completed the minimum term on your contract, you need to give us 30 days' notice if you want to cancel your contract. The easiest way to do this is to speak to our Customer Services team.

If you want to change your account to Pay As You Go, we can do that for you. Or if you want to leave and take your mobile number with you, we can give you a Port Authorisation code (PAC).

If you haven’t completed your minimum term and you want to cancel your contract, we’ll have to charge you an early termination charge. This is equal to your remaining line rental.

If you signed up to your contract directly through us and you want to cancel under the 14 Day Money Back Guarantee, please speak to our Customer Services team. If you signed up through another retailer, you need to contact them to ask them about their return policy.

If you’re near the end of your contract you’ll be eligible for some great offers like line rental discounts or a new phone. To hear about these options, just give us a call.

If you have any further queries, call us on 333 from a 3 handset (free) or 0843 373 3333 from another phone (national rate).

Thanks for contacting 3.

Regards

3 Customer Services

1. By reading that i get the impression that they can give me my PAC code by email (but you can't cancel your contract if you have one by email)

2. At the very top it says if the automated response doesn't answer your question, you need to reply. Do i need to do this or will they still reply to my email anyway?

[inhouseuk]

Quote:

Originally Posted by DXRulz

2. At the very top it says if the automated response doesn't answer your question, you need to reply. Do i need to do this or will they still reply to my email anyway?

To be honest, I would call them or use the online chat on the website. They should give you the PAC during your conversation. They will need to verify some security info anyway, which is more time consuming via email.

Steve

[lost boy]

Quote:

Originally Posted by DXRulz

I want to get my PAC code so i can keep my number but move to another network (i'm a 3 PAYG customer). I sent an email asking them this and got an automated response, it says...



1. By reading that i get the impression that they can give me my PAC code by email (but you can't cancel your contract if you have one by email)

To be honest I don't know for sure, but I can say it isn't impossible (T-Mobile used to do it a few years back I know) partly due to what I'm going to ask next; are you registered with My 3 on the website? If not, they'll just do an Orange on you and say they can't answer your question via email... Which means you'd need to use online chat or call 333.

Quote:

2. At the very top it says if the automated response doesn't answer your question, you need to reply. Do i need to do this or will they still reply to my email anyway?

Yes - you need to reply (a one sentence reply should do, as your query will be in the initial mail) as they won't reply to your email otherwise. No idea why they randomly do mails like that, it just slows things down.

[DXRulz]

Quote:

Originally Posted by lost boy

are you registered with My 3 on the website?

Yep, i'm registered

[Ian_Vodafone]

Good afternoon everyone,

If you're on PAYG and they haven't replied to your email, I'd give them a call and if you're not having any joy, go instore.

All networks have to give you your PAC within 48 hours of you requesting it, so keep at them. Once you have it, your new network will use it to port your number.

They're referring to contract customers in their automated response.

If you need any help, let me know.

Best Wishes

Ian

Web Relations Team
Vodafone UK