Hi, we were without our BT line for 23 days (only came back on yesterday) and when my mam phoned up she was only offered £11.57 compensation for the 3 weeks it was off.
Now I've heard about this Daily Rate Compensation scheme, but can anyone give me a bit more information about it? I have looked on the BT website, but tbh its not totally clear about what she can claim.
We were also advised (on the day it was fixed and by a BT engineeer) that BT should have provided a mobile phone to use, is this correct? And can I claim back the money I paid to buy a cheap mobile whilst the phone was off (and by cheap, it was £7.99 plus the compulsary £10 top up)?
Now I've heard about this Daily Rate Compensation scheme, but can anyone give me a bit more information about it? I have looked on the BT website, but tbh its not totally clear about what she can claim.
We were also advised (on the day it was fixed and by a BT engineeer) that BT should have provided a mobile phone to use, is this correct? And can I claim back the money I paid to buy a cheap mobile whilst the phone was off (and by cheap, it was £7.99 plus the compulsary £10 top up)?
and I thought I had it bad with 10 days off