[Faust]

Can anyone solve this puzzle? Whenever I try to leave a voice message on my friends phone I can't, instead I get the following message

"This persons phone is switched off, leave a text or try again later". My friend cannot understand it as he says other people can and do leave messages and until recently so could I. He is on Vodaphone and I'm Orange. I can leave voice messages on other peoples phone without issue. My friend is PAYGO and I'm on contract.

[boyzie]

Praps check if your your number on his phone is blocked.

[Faust]

Quote:

Originally Posted by boyzie

Praps check if your your number on his phone is blocked.

Not sure how that would work as I can send texts and speak to him when his phone is switched on, it's simply voice mails that I am unable to leave?

[Dan 8t1]

I'd say he either has his voicemail service switched off altogether, or, if he's adamant he's had voicemails from other people since you started getting this problem, he has voicemail set to come on when his phone is engaged or out of coverage, etc, but not when it's switched off?

[Helen_Vodafone]

Good Afternoon Faust

I'm part of Vodafone's Web Relations team and would like to offer some help and advice.

It's certainly strange that you are the only person unable to leave voicemail messages on your friends number.

Voicemail can essentially be turned off, or on. it can't really tell the difference between the numbers of incoming calls, so it's not likely that you're number has been blocked from leaving messages.

If you're friend is using a Samsung handset, they may have the facility to block a particular number form calling or texting, but from your post this is not what you're experiencing.

This 'please try later' message can occur if you're out of signal, or the phone is switched off and you don't have voicemail turned on at all. I'd really recommend getting your friend to contact us so we can investigate this for you both.

If you're friend would like us to take a closer look, ask them to contact me using the link below; please include MMM135 in the subject field so that the email comes directly through to my team.

http://bit.ly/1h8KuG

If you have any other questions we have our own Twitter page where we also provide support, follow us and we're on call whenever you have a question!

http://twitter.com/vodafoneuk

All the best,

Helen
Web Relations Team
Vodafone UK

[Faust]

Quote:

Originally Posted by Helen_Vodafone

Good Afternoon Faust

I'm part of Vodafone's Web Relations team and would like to offer some help and advice.

It's certainly strange that you are the only person unable to leave voicemail messages on your friends number.

Voicemail can essentially be turned off, or on. it can't really tell the difference between the numbers of incoming calls, so it's not likely that you're number has been blocked from leaving messages.

If you're friend is using a Samsung handset, they may have the facility to block a particular number form calling or texting, but from your post this is not what you're experiencing.


This 'please try later' message can occur if you're out of signal, or the phone is switched off and you don't have voicemail turned on at all. I'd really recommend getting your friend to contact us so we can investigate this for you both.

If you're friend would like us to take a closer look, ask them to contact me using the link below; please include MMM135 in the subject field so that the email comes directly through to my team.

http://bit.ly/1h8KuG

If you have any other questions we have our own Twitter page where we also provide support, follow us and we're on call whenever you have a question!

http://twitter.com/vodafoneuk

All the best,

Helen
Web Relations Team
Vodafone UK

Thanks Helen for your very helpful and informative response. It certainly is a puzzle I will admit. It's an old Nokia 3310 (yes they still exist) and my mate has taken it into a local repair shop - every town has at least one. The chap in the shop said he couldn't see anything wrong with it. I wasn't aware you could even switch voice messaging off until I read up on it? I now see you can by dialing a number. 1211 I believe for Vodaphone. I have just sent a txt to my friend and told him to give it a try.