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Old 02-08-2010, 14:59
grimtales1
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What channel is Prison Break on?
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Old 02-08-2010, 15:34
FlipC
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but waht bothers me slightly is that there seesm to be no furore on other PVR fora on Digital Spy as far as I can see. You'd think they'd all be up in arms unless Humax is the only one with AR
I agree, although we're dealing with a subset of people - those who set it to record, have either noticed it didn't record at the time or have tried to play it since and are peeved enough to be vocal on the internet.

There might be a sudden flurry of posts later. As of this moment I see only five #Sherlock tweets that mention this.
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Old 02-08-2010, 16:29
Markynotts
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I hope you dont mind me having a wander into the Humax forum. I noticed last night that my Alba 845R model didnt start recording until 2048 so it was most likely a BBC Problem. Dad has a 9150 in his bedroom and set it to record and i had a frantic phone call from Mum moaning about it. They dont have access to iplayer so I said that I would get him a copy from alternative locations.
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Old 02-08-2010, 16:43
motco
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I hope you dont mind me having a wander into the Humax forum. I noticed last night that my Alba 845R model didnt start recording until 2048 so it was most likely a BBC Problem. Dad has a 9150 in his bedroom and set it to record and i had a frantic phone call from Mum moaning about it. They dont have access to iplayer so I said that I would get him a copy from alternative locations.
I'm sure nobody minds your being in here. Thanks for the information - it does sound like it's a BBC fault then.

Unless, of course, Alba and Humax have some kind of demonic connection.
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Old 02-08-2010, 17:26
devcs2
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I'm sure nobody minds your being in here. Thanks for the information - it does sound like it's a BBC fault then.

Unless, of course, Alba and Humax have some kind of demonic connection.
Also 20:48 on a Hitachi HDR 165 (Vestel T835 box). That actually started recording a few seconds before my Humax did, which suggests to me that the start signal was sent late (as the Hitachi seems to respond quicker to start signals than the Humax).
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Old 02-08-2010, 17:30
motco
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BBC bang to rights! How do we ensure it doesn't happen again? With-hold the licence fee?
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Old 02-08-2010, 19:34
mkstevo
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I thought it was just me - my Freesat HD Box (Hummy) didnt record it either, I got "Recording Failed: Unknown reason" and I had it on series link
I noticed my 9200 hadn't started just 2 minutes into Sherlock so manually started it recording. I noticed this morning that a 'duplicate' recording was present in the recorded items list stating that the recording had failed due to a scheduling clash so perhaps if I'd left it alone, mine too would have started at 20.48?

I also noticed (fortunately) that the Grand Prix qualifying was shown in the schedule list for last Saturday, but not for this week. I left the box switched on until nearly 12pm but it still hadn't updated so set that manually too (on both my 9200's). It is very aggravating that these things keep happening. Whether the fault lies with Humax or the BBC I don't know, but it sure is frustrating.
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Old 02-08-2010, 20:57
bee-gee
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my new panasonic also failed to start recording until about 20 mins in
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Old 02-08-2010, 21:52
DSman
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Unless, of course, Alba and Humax have some kind of demonic connection.
Written by the same programmer!!
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Old 03-08-2010, 09:01
FlipC
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Unless, of course, Alba and Humax have some kind of demonic connection.
We need an Old Priest and a Young Priest

So now we know. The fact that other manufacturers' PVRs also failed to start until 20 minutes in points the blame squarely at the BBC. Methinks a letter to them is in order.... just used the complaint form I suggest those here do the same so they can't dismiss me as a one-off.
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Old 03-08-2010, 09:10
Max Demian
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We need an Old Priest and a Young Priest

So now we know. The fact that other manufacturers' PVRs also failed to start until 20 minutes in points the blame squarely at the BBC. Methinks a letter to them is in order.
Why? At best you'll get a bland apology from someone nothing to do with those responsible.
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Old 03-08-2010, 10:10
PeterF
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Thanks for the BBC link. My complaint is on it's way.
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Old 03-08-2010, 10:32
FlipC
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Why? At best you'll get a bland apology from someone nothing to do with those responsible.
For the same reason I contacted Sony about my PS3 blue screw shearing. Despite all the moans on various forums Sony tech claimed this was the first they'd heard about it.

If you don't tell them they've made a mistake you've no justification to complain if it happens again.
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Old 03-08-2010, 16:11
Markynotts
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We need an Old Priest and a Young Priest

So now we know. The fact that other manufacturers' PVRs also failed to start until 20 minutes in points the blame squarely at the BBC. Methinks a letter to them is in order.... just used the complaint form I suggest those here do the same so they can't dismiss me as a one-off.
I have sent a complaint today. On just checking what should have recorded last night, I discovered that only 15 minutes of Eastenders was recorded and only 42 minutes of Dragons Den.
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Old 03-08-2010, 18:33
motco
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You all might be interested to know that 'Sherlock' on a Sky+ HD box using accurate recording (or whatever they call it) was actually recorded correctly and fully, according to my sources. Who sends the start signal on Sky then? Clearly not BBC despite its being a BBC show.
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Old 03-08-2010, 22:56
grahamlthompson
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You all might be interested to know that 'Sherlock' on a Sky+ HD box using accurate recording (or whatever they call it) was actually recorded correctly and fully, according to my sources. Who sends the start signal on Sky then? Clearly not BBC despite its being a BBC show.
It also recorded with no problem on a freesat-HD box the Foxsat-hdr. Out of interest the BBC also screwed up the SD versions of Sherlock on Freeview and Freesat. The HD versions worked fine on Freesat (and clearly on Sky as well).

More significant did anyone record Sherlock on a SD Sky+ box ?
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Old 04-08-2010, 09:40
Bob_Cat
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On all HD platforms (including BBC HD on Freeview HD using the new HDR-Fox T2) it was recorded correctly, it was on the SD BBC channels that the problem occurred.
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Old 10-08-2010, 21:31
-GONZO-
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No Eastenders here tonight. Anyone else?
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Old 11-08-2010, 00:41
nvingo
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I saw it start EE tonight - will check but believe OK.

Countrywise however, ITV1 Monday 8pm - recorded for 51 seconds - 20:00 to 20:00.
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Old 12-08-2010, 22:53
nvingo
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I saw it start EE tonight - will check but believe OK.
Can confirm it was OK - start to 19:58.
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Old 27-08-2010, 18:11
motco
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Update.
I compalined to the BBC about the Sherlock late start and this is their typically opaque reply received today 27 August:

Thank you for contacting the BBC.

I understand you feel that the EPG signal was sent out late for the start of ‘Sherlock’ as broadcast on 1 August 2010 and this resulted in your PVR failing to record some of the transmission.

This largely depends on who provides and updates the EPG on your PVR. The BBC use both Freesat plus and Freeview plus which provide an 8 day EPG and accurate recording so that in these circumstances this delay would have been picked up, not so in others.

If you find that this continues, simply add time to account for this, as the EPG may not be updated in time to trigger the recording correctly at the later time.

Nevertheless, I’d like to assure you that your complaint has been registered on our audience log. This is an internal report of audience feedback that we compile on a daily basis. It is made available to programme commissioners, channel executives and senior management.

Thanks once again for taking the time to contact us.


Kind Regards

Peter Thompson
An object lesson in deliberately misconstruing the complaint.
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Old 28-08-2010, 00:43
trilobite
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Ah, the usual 'brush-off' response. And a fat lot of good it does passing the audience log to programme commissioners, executives and management. What people need is a direct link to BBC technicians, not management who fart about.

Years ago, I complained to BBC Scotland about the Dolby pro-logic surround sound being muddled up (dialogue was coming from the surround speakers, rather than the centre speaker, or something along those lines). The Engineering technician at the time managed to speak with me and agreed there was a discrepancy in the audio multiplexing.
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Old 28-08-2010, 07:59
motco
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Ah yes! Those were the days when calling 01 580 4468 would get you through direct to the BBC Engineering Information Dept. wherein educated, informed, and helpful people would discuss technical matters ad infinitum with no feeling of being 'brushed off'
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