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Old 28-02-2010, 20:52
moordown66
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I applied for the iPhone unlock from o2 payg. They have debited the £15 from my credit but I have not received the text with further instructions I was expecting. Should I have got a message? Is there anything else that needs doing or is it now unlocked as the £15 has come off?
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Old 28-02-2010, 20:58
prking
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How long have you waited? It takes up to a couple of weeks.
When O2 have heard from Apple, you put a non-O2 SIM in the phone and connect to iTunes. You'll then see its unlocked.
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Old 28-02-2010, 20:59
dangermouse1986
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When did you apply for the unlock and when did they debit your balance? May just be processing?
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Old 28-02-2010, 21:10
Whovian
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Good luck with it. I applied, got the text saying it was unlocked and to put a non o2 sim in it and plug into itunes but it didnt work. Emailed O2. They said take the phone into an o2 shop which was a total waste of time as they couldnt do anything and next advice was ring their helpline. Not impressed.
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Old 28-02-2010, 21:37
AxeVictim
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Good luck with it. I applied, got the text saying it was unlocked and to put a non o2 sim in it and plug into itunes but it didnt work. Emailed O2. They said take the phone into an o2 shop which was a total waste of time as they couldnt do anything and next advice was ring their helpline. Not impressed.
Maybe the itunes servers were down i would keep connecting it.
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Old 28-02-2010, 23:29
moordown66
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The money came off some time yesterday. Have been waiting about a week at a guess. No text though. What does iTunes say when you connect to it, by that I mean where do you find the 'it's unlocked' message?
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Old 01-03-2010, 00:10
AxeVictim
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You will get the unlocked message in itunes.

http://i217.photobucket.com/albums/c...cc/Capture.jpg
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Old 01-03-2010, 01:29
zantarous
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Don't you have to do a restore to get the unlock screen?
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Old 01-03-2010, 01:57
Pencil
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When I paid £15 and filled out the form to unlock my PAYG iPhone, I got a text about a week later which asked me to connect my iPhone to iTunes.

After doing so, I got the "Unlock Your iPhone Now" screen and clicked the unlock button, to which my iPhone became unlocked. I then made myself a glass of orange juice.
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Old 01-03-2010, 02:17
AxeVictim
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Don't you have to do a restore to get the unlock screen?
Nope.
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Old 01-03-2010, 09:25
markrduk
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The money came off some time yesterday. Have been waiting about a week at a guess. No text though. What does iTunes say when you connect to it, by that I mean where do you find the 'it's unlocked' message?
My iPhone took just over a month to unlock, but I think it can vary.

Just be patient it will happen eventually.
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Old 01-03-2010, 19:42
moordown66
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I got the text message telling me it was unlocked today and it told me to connect to itunes, but I didn't get the message on itunes saying it was unlocked. Any idea why that was, and is it unlocked?
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Old 01-03-2010, 19:48
gadgetguyuk
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If you connected the iPhone to iTunes and you didn't get a Congratulations message then i'm not sure that it worked. Check out http://mypocketos.com/2010/02/21/unlock-your-o2-iphone/ for more information.

I guess if a non-O2 SIM doesn't get recognised, thats your answer.
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Old 01-03-2010, 20:13
moordown66
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Any idea what I need to do next then?

Would the fact that it was jailbroken anyway to 3.0.1 have made the difference?

And finally, what has 3.1.3 got that 3.0.1 hasn't?

Sorry for loads of questions!!!
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Old 01-03-2010, 20:25
AxeVictim
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Small improvements plus a lot of apps wont run on 3.0 and need 3.12.Did you have ultrasnow or blacksnow to unlock the phone if so try removing that then connect to itunes.
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Old 01-03-2010, 21:30
moordown66
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Ultrasnow.
Removed that, and it didn't make any difference.
Baffled now (as if I wasn't anyway!!!)
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Old 01-03-2010, 21:43
gadgetguyuk
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Shouldn't make any difference if u had Jailbroken the iphone, as the unlock is triggered by the IMEI number on your handset. iTunes just connects to the Activations server to see if the IMEI number is activated, or in your case unlocked.

I carried out the O2 unlock, and my handset was Jailbroken. I received a text from O2 first. I then plugged into iTunes and got the unlocked message. I then removed the Jailbreak afterwards, as I didn't need it anymore so restored the OS.

I think that you need to wait for the confirmation text from O2. They do say allow up-to 14 days.
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Old 01-03-2010, 21:45
AxeVictim
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Have you put a non o2 sim in the phone then connected to itunes ?
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Old 01-03-2010, 23:36
moordown66
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Sorted it. It was fixed by that dark art of indiscriminately powering off and on and slapping the USB cable in and out a couple of times (each). Thanks for the help
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Old 01-03-2010, 23:44
simon69c
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Yes just to be clear - you have to use a non-O2 SIM when you connect to iTunes to trigger the unlock (and even a virtual network running on O2 may not work either as the iPhone may still consider it an O2 SIM).

If it still isn't working and you have already disabled / removed ultrasn0w then try turning the phone off and on again and reconnecting to iTunes. If that doesn't work then you will likely need to do a restore.

You'll find yourself needing to restore if you jailbroke the phone using pre-activated firmware (one of the settings in some jailbreaking utilities for if you are using a non-approved carrier). If so you'll need to either restore to genuine firmware (which depending on your handset model / age may mean losing the ability to jailbreak until the devteam get round the latest firmware fixes), or re-jailbreak using un-activated firmware (i.e. as if you were using an approved carrier) and this should then allow the unlock to be done in iTunes. With the official unlock any SIM will be considered an "approved carrier" and will allow the iPhone to be reactivated following a restore.

Edit: Ah - I see you replied while I was typing my epic!
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