I am trying to get T-Mobile to replace my C905. I've had it since July last year and it has been nothing but problems.
It'll switch itself off when it feels like it and sometimes it decides it won't switch back on. Sometimes it'll get a call or text and go "my work here is done" and go to bed for the night. It is slow, unresponsive, hangs a lot of the time.
I've already sent it to T-Mobile for repair and updated the software from the Sony Ericsson sight and yet nothing is improved at all.
I'm at the end of my tether with it.
Spoke to T-Mobile today and all they could say was "it needs to be sent off for repair, take it into a shop". When I asked whether I could upgrade to another phone (and pay any necessary costs) they said that I can't do that. When I asked if I could return the phone and have it replaced they said I can't do that either.
I quote the Trade Descriptions Act and the Sales of Goods Act to them but they could only say "return or replacement is not an option we can offer you at this time".
Judging by a lot of the issues found when Googling "c905 problems" it seems I'm not alone, yet T-Mobile (or at least the Filipino call centre staff) won't budge and insist that I can't return a faulty item which is less than 12 months old!!
What else can I do? Does anyone know a way to get through to a UK call centre and more specifically, a UK based complaints team? The staff I've spoken to so far don't even seem to know what day of the week it is.
Help!!
It'll switch itself off when it feels like it and sometimes it decides it won't switch back on. Sometimes it'll get a call or text and go "my work here is done" and go to bed for the night. It is slow, unresponsive, hangs a lot of the time.
I've already sent it to T-Mobile for repair and updated the software from the Sony Ericsson sight and yet nothing is improved at all.
I'm at the end of my tether with it.
Spoke to T-Mobile today and all they could say was "it needs to be sent off for repair, take it into a shop". When I asked whether I could upgrade to another phone (and pay any necessary costs) they said that I can't do that. When I asked if I could return the phone and have it replaced they said I can't do that either.
I quote the Trade Descriptions Act and the Sales of Goods Act to them but they could only say "return or replacement is not an option we can offer you at this time".
Judging by a lot of the issues found when Googling "c905 problems" it seems I'm not alone, yet T-Mobile (or at least the Filipino call centre staff) won't budge and insist that I can't return a faulty item which is less than 12 months old!!
What else can I do? Does anyone know a way to get through to a UK call centre and more specifically, a UK based complaints team? The staff I've spoken to so far don't even seem to know what day of the week it is.
Help!!