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Technical Fault
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MOB
09-03-2010
For the last two days when booting up my Foxsat HDR for the first time, I have received this message. [i]Due to a technical fault we are unable to do your request at the moment[i], followed by a prompt to press the yellow button to remove it. The box boots as normal but I am wondering why I get this message. It must be something to do with the housekeeping, as it only happens on the first boot of the day. Anyone got any ideas?
GaseousClay
09-03-2010
Hi MOB, I too have had this twice now I assumed it might be something to do with the ethernet connection as it's a similar prompt that I've encountered whilst using the iplayer.
GaseousClay
09-03-2010
There we go thats the third time just as we speak it popped up just after the red button appeared on screen.
MOB
09-03-2010
You could be right GC, but why does it only happen the first time it boots?
MOB
09-03-2010
Seems like you're right then! I was typing as you posted.
stanandjan
09-03-2010
if it's helpful with a 70% full disc and recording about 4 shows a day..Never seen such a message
Cheule
09-03-2010
I got this yesterday and my other half saw it the day before...I'm using a HDR that's under a month old with only 9% used so far.
grahamlthompson
09-03-2010
Originally Posted by Cheule:
“I got this yesterday and my other half saw it the day before...I'm using a HDR that's under a month old with only 9% used so far.”

Is your ethernet port connected ?
MOB
09-03-2010
As it's only the last few days, could it be since iPlayer appeared on the menu? Maybe the box now checks for a connection?
GaseousClay
09-03-2010
Update: I've just done a handful of on/off cycles and had the error prompt each time, so now I've gone into the network settings and configured the box to re-negotiate the DHCP setting with my router and the latest couple of reboots has shown no repeat of the prompt.
GaseousClay
10-03-2010
Oh dear that was short lived, just got another prompt this morning.
Cheule
10-03-2010
Originally Posted by grahamlthompson:
“Is your ethernet port connected ?”

Yes Graham it is, always.

Just booted it up this morning, no prompt. Although I noticed that the iPlayer is now an option on the red button, I was about to demonstrate this to my other half to keep her updated, I press the red button and it had gone again.

Then I went up to BBC News on channel 200 and the option reappeared. Odd.
MOB
10-03-2010
Originally Posted by GaseousClay:
“Oh dear that was short lived, just got another prompt this morning. ”

I didn't get it today, but box was tuned to itv1, it's usually on bbc1 when it boots.
nanteos
13-03-2010
"Due to tech fault" message is still ongoing thing here.
Jaypeebee
13-03-2010
I had this fault for a few days on two boxes, a reboot of my router fixed it. I've not seen the message since
Cheule
14-03-2010
Originally Posted by nanteos:
“"Due to tech fault" message is still ongoing thing here.”

Apart from the time in my last post, thankfully it's not reappeared.
nanteos
14-03-2010
I too have two boxes, HDR and HD. and now you mention it I havent had the message on the HD and that one is not connected to the router,so you could be right,my router stays on always.Il give it a reboot. Now I come to think of it ,has the Humax HD been enabled for IPlayer like the HDR anyway?
nanteos
14-03-2010
The" old router reboot trick" did not rectify the problem.
P.S. I now see Humax HD is not enabled for Iplayer.
theShadowman
15-03-2010
Hi All

I've started getting this message too. Is there any other information available?

Robert
Bob_Cat
17-03-2010
Hi Guys,

This is very odd and we haven't seen this message before here. Could I ask two questions:
- What channel is your product starting on when you get this message?
- How quickly does the box start when you see this message?

Bob
GaseousClay
17-03-2010
Originally Posted by Bob_Cat:
“Hi Guys,

This is very odd and we haven't seen this message before here. Could I ask two questions:
- What channel is your product starting on when you get this message?
- How quickly does the box start when you see this message?

Bob”

Hi Bob
for me it's when the box boots up on BBC1 not sure if it happens on other channels as I generally shutdown after watching this channel of a night time.
The startup time appears to be normal, though haven't really paid too much attention.
nanteos
17-03-2010
BBC News with me always, don't know if it's the same on other channels. Boot time normal.
MOB
17-03-2010
Every time it has happened to me the box has been tuned to BBC1. Takes no longer to boot, in fact the message appears over the programme. I haven't seen it for a few days now.
Muriel
GaseousClay
17-03-2010
Originally Posted by MOB:
“I haven't seen it for a few days now.
Muriel”

Same here.
nanteos
17-03-2010
Happened to me this morning, as usual.
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