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Old 09-03-2010, 10:06
MOB
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For the last two days when booting up my Foxsat HDR for the first time, I have received this message. [i]Due to a technical fault we are unable to do your request at the moment[i], followed by a prompt to press the yellow button to remove it. The box boots as normal but I am wondering why I get this message. It must be something to do with the housekeeping, as it only happens on the first boot of the day. Anyone got any ideas?
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Old 09-03-2010, 10:20
GaseousClay
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Hi MOB, I too have had this twice now I assumed it might be something to do with the ethernet connection as it's a similar prompt that I've encountered whilst using the iplayer.
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Old 09-03-2010, 10:22
GaseousClay
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There we go thats the third time just as we speak it popped up just after the red button appeared on screen.
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Old 09-03-2010, 10:23
MOB
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You could be right GC, but why does it only happen the first time it boots?
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Old 09-03-2010, 10:24
MOB
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Seems like you're right then! I was typing as you posted.
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Old 09-03-2010, 11:08
stanandjan
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if it's helpful with a 70% full disc and recording about 4 shows a day..Never seen such a message
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Old 09-03-2010, 12:10
Cheule
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I got this yesterday and my other half saw it the day before...I'm using a HDR that's under a month old with only 9% used so far.
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Old 09-03-2010, 12:16
grahamlthompson
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I got this yesterday and my other half saw it the day before...I'm using a HDR that's under a month old with only 9% used so far.
Is your ethernet port connected ?
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Old 09-03-2010, 12:40
MOB
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As it's only the last few days, could it be since iPlayer appeared on the menu? Maybe the box now checks for a connection?
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Old 09-03-2010, 12:45
GaseousClay
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Update: I've just done a handful of on/off cycles and had the error prompt each time, so now I've gone into the network settings and configured the box to re-negotiate the DHCP setting with my router and the latest couple of reboots has shown no repeat of the prompt.
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Old 10-03-2010, 08:11
GaseousClay
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Oh dear that was short lived, just got another prompt this morning.
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Old 10-03-2010, 12:11
Cheule
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Is your ethernet port connected ?
Yes Graham it is, always.

Just booted it up this morning, no prompt. Although I noticed that the iPlayer is now an option on the red button, I was about to demonstrate this to my other half to keep her updated, I press the red button and it had gone again.

Then I went up to BBC News on channel 200 and the option reappeared. Odd.
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Old 10-03-2010, 12:32
MOB
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Oh dear that was short lived, just got another prompt this morning.
I didn't get it today, but box was tuned to itv1, it's usually on bbc1 when it boots.
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Old 13-03-2010, 16:49
nanteos
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"Due to tech fault" message is still ongoing thing here.
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Old 13-03-2010, 21:02
Jaypeebee
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I had this fault for a few days on two boxes, a reboot of my router fixed it. I've not seen the message since
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Old 14-03-2010, 08:49
Cheule
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"Due to tech fault" message is still ongoing thing here.
Apart from the time in my last post, thankfully it's not reappeared.
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Old 14-03-2010, 10:38
nanteos
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I too have two boxes, HDR and HD. and now you mention it I havent had the message on the HD and that one is not connected to the router,so you could be right,my router stays on always.Il give it a reboot. Now I come to think of it ,has the Humax HD been enabled for IPlayer like the HDR anyway?
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Old 14-03-2010, 20:49
nanteos
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The" old router reboot trick" did not rectify the problem.
P.S. I now see Humax HD is not enabled for Iplayer.
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Old 15-03-2010, 20:11
theShadowman
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Hi All

I've started getting this message too. Is there any other information available?

Robert
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Old 17-03-2010, 11:39
Bob_Cat
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Hi Guys,

This is very odd and we haven't seen this message before here. Could I ask two questions:
- What channel is your product starting on when you get this message?
- How quickly does the box start when you see this message?

Bob
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Old 17-03-2010, 11:45
GaseousClay
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Hi Guys,

This is very odd and we haven't seen this message before here. Could I ask two questions:
- What channel is your product starting on when you get this message?
- How quickly does the box start when you see this message?

Bob
Hi Bob
for me it's when the box boots up on BBC1 not sure if it happens on other channels as I generally shutdown after watching this channel of a night time.
The startup time appears to be normal, though haven't really paid too much attention.
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Old 17-03-2010, 12:50
nanteos
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BBC News with me always, don't know if it's the same on other channels. Boot time normal.
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Old 17-03-2010, 12:57
MOB
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Every time it has happened to me the box has been tuned to BBC1. Takes no longer to boot, in fact the message appears over the programme. I haven't seen it for a few days now.
Muriel
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Old 17-03-2010, 13:06
GaseousClay
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I haven't seen it for a few days now.
Muriel
Same here.
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Old 17-03-2010, 14:41
nanteos
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Happened to me this morning, as usual.
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