[malpasc]

HEEEEELPP!!

For the past few weeks we have been having terrible problems watching any VOD content without the dreaded "Error V005 (or whatever number it is!) On Demand is Currently Unavailable" - literally if we try to watch any programme at any time on demand we'll see about 30 seconds of the programme before it grinds to a jerky halt and gives that message.

Now, I have checked all of the internet connections, restarted the BT Vision box and the BT Homehub several times to no avail.

At first we were able to restart the programme using the 'play again' function but now that doesn't work either

Before I consider switching to Virgin (which I really don't want to do because all in all I love BT Vision) has anyone any bright ideas?

Could it be my internet connection has somehow become slow causing the BT Vision box to not 'pull' all of the programmes down when playing them??

[wwwebber]

It could be many things - I'm surprised you've put up with this for so long without calling BT Support.

Has anything changed recenty ?

[malpasc]

Quote:

Originally Posted by wwwebber

It could be many things - I'm surprised you've put up with this for so long without calling BT Support.

Has anything changed recenty ?

No changes recently as far as I know. The internet connection on my laptop seems as stable as ever. It has never been super fast - maximum about 5mb.

To be honest I have put off speaking to BT Support because last time I had an issue with Vision I was passed from pillar to post and spoke to people who seemed to have no idea how to resolve the issue in hand. But you're right, I should give them a call to resolve it else I am paying for a service I can't actually use.

[wwwebber]

Just a couple of things that may help - your line may have a fault or you've been upgraded to the upto 20 meg product but QOS was not transferred.

[BT Support]

Hi malpasc,

What is the exact error code you're getting (there isn't a V005 one!) Can you run a test at www.speedtester.bt.com and post up the full results?

Ta,

Stephanie
BT Support

[malpasc]

Quote:

Originally Posted by BT Support

Hi malpasc,

What is the exact error code you're getting (there isn't a V005 one!) Can you run a test at www.speedtester.bt.com and post up the full results?

Ta,

Stephanie
BT Support

Hi Stephanie!

I'm at work right now but will do that when I get home and post the results up here!

Thanks

[malpasc]

I think it is Error V04 thinking about it.

Anyway, I shall come back with a definitive response later!

[malpasc]

Ok so the results are in.

Error message : Error V04 Currently Unavailable

Speed Test :

Download speed

Download speedachieved during the test was - 2556 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3968 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps


Assured Rate Test

Download speedachieved during the test was - 514 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

[steven3001]

Quote:

Originally Posted by malpasc

Ok so the results are in.

Error message : Error V04 Currently Unavailable

Speed Test :

Download speed

Download speedachieved during the test was - 2556 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3968 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps


Assured Rate Test

Download speedachieved during the test was - 514 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

speed is better than mine and my vision works perfect. I would speak to vision tech help, they are mainly based in the UK where as broadband tech help seem mainly based abroad

Ive had issues in the past with vision, more recently a week ago due to powerline adapters but every time I spoke to tech help for Vision they were really good and sorted the problem out

[Andy234]

Have you tried resetting system?

[Fayecorgasm]

I get error vo4 all the time it's driving me insane I reset the box that doesn't work I ring Bt and they are always really lovely and tell me they will run line rate tests then they tell me my line rate has dropped and they will reset it and my BT vision on demand works for a couple of days then drops out again .I feel I am paying an awful lot of money per month compared with the sky and virgin packages for something that rarely works .But the help team are always so lovely I never get the courage to say I want some of my money back cos I can only watch it 20% of the time