I recently (Nov) returned to BT from Virgin Media and since then on 3 seperate occasions have had a loss of services in Windy conditions. I have booked an engineer to visit on the 2 previous occasions but then cancelled as the problem rectified itself when the wind subsided. The internet doesn't load, the telephone will keep ending my calls (line goes crackly then dead - although sometimes it will just interrupt the call and the person on the other end will hear "we are reconnecting your call"), and the On Demand and Replay services on the TV will get V04 errors (freeview picture totally unaffected).
The most recent occasion was yesterday, it took me 30 attempts at calling to actually speak to someone on 151, (because of line problems), and then she had to call me back 8 times before she booked an engineer for today.
The problem I have is that she tested the line from her end and said there was nothing wrong with it (even thought she had to call me back 8 times!!), and I was told if the engineer found fault with my equipment or no fault there would be £127 call out charge!!
Low and behold as on previous occasions the phone works fine today but they still won't send an external engineer - please help what can I do? Does anyone know what the problem is? and what are my rights?
Thanks in advance

Hi Punksunflower,

I would like to take a look at this fault for you. Please can your drop me an email with your BT account details, along with a link to this thread. I will take a look at this for you in details and reply to you directly.

Thanks

Paddy,

Hi Paddy,
Thanks for responding.
I've had an engineer visit and they opened up my socket and one of wires was so corroded it crumbled, also my down wire wasn't secured properly, so when wind blew it lost connection, both have been repaired so touch wood, that's all that was wrong and we can now talk even if there is a gail!!