Going to Apple store With iPhone problem

mach2001 · 30-03-2010, 11:00

My iPhone seems to have some dust inside the screen and I have made an appointment for friday but I got the phone over the phone from o2, do I need to notify them that I am going in or would they send me there anyway?
also what sort of bits do I need to take with me to appointment?
Thanks

pilot25dmc · 30-03-2010, 12:25

1st thing you should do is sync your iPhone with your computer to make sure all the up to date information is backed-up.

o2 do not need to be informed about you bringing the phone into the Apple store. Your just cutting out the middleman and saving yourself a weeks wait.

Is the phone under warranty?

If it is under warranty then chances are you will walk out of the Apple store with a replacement phone, you will be there less than 10 minutes.

You might need I.D. with you, cant remember, just bring your passport of driving license to be safe.

shaggy_x · 30-03-2010, 12:28

If you jailbreak, just be aware that the replacement will probably be OS 3.1.3 , so something to bear in mind...

mach2001 · 30-03-2010, 12:55

Quote:

Originally Posted by pilot25dmc

1st thing you should do is sync your iPhone with your computer to make sure all the up to date information is backed-up.

o2 do not need to be informed about you bringing the phone into the Apple store. Your just cutting out the middleman and saving yourself a weeks wait.

Is the phone under warranty?

If it is under warranty then chances are you will walk out of the Apple store with a replacement phone, you will be there less than 10 minutes.

You might need I.D. with you, cant remember, just bring your passport of driving license to be safe.

I do back up most days just to be on the safe side,
Yes its still under warrenty i've only had it since december
so hopefully they will just replace it.

Thanks

prking · 30-03-2010, 13:26

You would only need to inform O2 (if the handset is changed) if you have the insurance.

dontpannic · 30-03-2010, 13:27

I did the same with a dock connector problem. Took it into the Apple store and it was swapped same day.

The only thing I had to do - if you have used BTOpenzone or The Cloud wireless networks, you'll have to phone o2 customer services and tell them that you've had your phone replaced by apple. They have to remove the MAC address of your old phone against your phone number.

30-03-2010, 11:00	#1
mach2001 Forum Member Join Date: Aug 2006 Location: At home with my family. Posts: 333	Going to Apple store With iPhone problem My iPhone seems to have some dust inside the screen and I have made an appointment for friday but I got the phone over the phone from o2, do I need to notify them that I am going in or would they send me there anyway? also what sort of bits do I need to take with me to appointment? Thanks

30-03-2010, 12:25	#2
pilot25dmc Forum Member Join Date: Aug 2009 Posts: 404	1st thing you should do is sync your iPhone with your computer to make sure all the up to date information is backed-up. o2 do not need to be informed about you bringing the phone into the Apple store. Your just cutting out the middleman and saving yourself a weeks wait. Is the phone under warranty? If it is under warranty then chances are you will walk out of the Apple store with a replacement phone, you will be there less than 10 minutes. You might need I.D. with you, cant remember, just bring your passport of driving license to be safe.

30-03-2010, 12:28	#3
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	If you jailbreak, just be aware that the replacement will probably be OS 3.1.3 , so something to bear in mind...

30-03-2010, 12:55	#4
mach2001 Forum Member Join Date: Aug 2006 Location: At home with my family. Posts: 333	Quote: Originally Posted by pilot25dmc 1st thing you should do is sync your iPhone with your computer to make sure all the up to date information is backed-up. o2 do not need to be informed about you bringing the phone into the Apple store. Your just cutting out the middleman and saving yourself a weeks wait. Is the phone under warranty? If it is under warranty then chances are you will walk out of the Apple store with a replacement phone, you will be there less than 10 minutes. You might need I.D. with you, cant remember, just bring your passport of driving license to be safe. I do back up most days just to be on the safe side, Yes its still under warrenty i've only had it since december so hopefully they will just replace it. Thanks

30-03-2010, 13:26	#5
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	You would only need to inform O2 (if the handset is changed) if you have the insurance.

30-03-2010, 13:27	#6
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	I did the same with a dock connector problem. Took it into the Apple store and it was swapped same day. The only thing I had to do - if you have used BTOpenzone or The Cloud wireless networks, you'll have to phone o2 customer services and tell them that you've had your phone replaced by apple. They have to remove the MAC address of your old phone against your phone number.

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Going to Apple store With iPhone problem