In february this year, I thought about saving money and BT hounded me with special offers and free line installation. So I took up this offer:

Unlimited Anytime calls:£4.99 and that was to include 0845 and 0870 numbers.

BT Broadband Option 1: £7.99 for first 3 months and then £15.99 thereafter.

Well to be honest had so much crap since joining and really regret leaving Virgin Broadband and Virgin Phone, still got Virgin TV thankfully if i'd have taken up BT Vision, I think I would have had a breakdown.

Above was what I asked for,instead they gave me this:

BT Free Weekend calls only
BT Broadband Option 1

So I can't really use the phone apart from weekends as the call rates are too expensive, they are almost the same as Virgin's weekend plan.

I asked to be move to the anytime plan and they said I can't until the 18 month contract ends, well when it does end, I will be getting it from Virgin!

Next problem:

Bad broadband, slow and always crashing and ending up with half loaded pages and 'page cannot be displayed' and we were told that we would get up to 7MB, it doesn't reach 1.5MB and the packet loss is shocking.

Unwanted phone calls, the amount of 'wrong number' calls is going to far now, apparently our number was used by a large health organisation, we have had none stop calls,BT won't do anything but change the number and that means giving out another new number.

So can't wait to go back to Virgin, I miss my working broadband!

Hi Nick_London

Really sorry to see that since returning to us you have been really unhappy with the service. I would like to get this looked at for you to see if we can offer some help.

Send an email to btcare@bt.com please include all relevant account information and if you can perform a test at http://speedtester.bt.com this would be greatly appreciated.

Thanks

Stuart

The engineers didn't even show up today, what a waste of a day.

Although the connection doesn't seem to be as bad today,but pages still crash.

I'm definately, going to submit my complaint to BT with that email address you have given me.

BT Support is ridiculous. Staff act like 5 yr old's. I had a lady call me in response to an email. Her response to my Query was by shouting at me.

An email to your CEO team her call to me was listened to and my complaint was upheld and I am being released from contract and cancellation fee's will be waived.

Trust me BT don't care!

Nick-London

Have thout About Going To Sky they Tv And BB is Fare suprie t o V M (NTL/TW) the Phone is Chpere then B T and A lot Cherper then V M

I was told this and sort of did not believe it as it was a call centre from india.So i called back the next day, spoke to a guy in the UK and was told "yes that is correct, sky charge for 0800 numbers.

Why on earth do they charge for freephone calls and why does the goverment let them do this.

BT messed me about so went to sky.

When i found out that i wasn,t getting anywhere near 20mb download speeds i asked why. I was told to contact bt after a conversation about when the exchange will be upgraded.

So i phoned BT hoping to find out some information. The woman had a bad attitude and i basically got told she didnt know and she didnt give me any other number to call or a website to look at, nothing. BT does suck but so does Skys indian call centre.

If your broadband provider is Sky, Sky should be advising you on speed problems. It's not BT's issue, Sky were fobbing you off.

they dot i still get tham Free plus 0870 Free in you call packeg numbers my E/Wkend the olny down side Still Chang four 0845 Numbers other that wall worth going 4

BT run the exchanges and isnt it them who should know when they will be upgraded. I only get about 4 mb out of the upto 20 mb

http://www.mybroadbandspeed.co.uk/results/30796471.png

The point is, if you use Sky as your provider, they should answer your questions not fob you off telling you to call another company (that'd be like Tesco telling you to call Sainsbury's when you wanted to know why your online order had not been delivered).

I have been 97% happy with BT the nearly 5 years or so I have been with them for broadband.
I do think though that BT could offter much better deals as most of the deals are for BT Totel Option 1 and Option 3. The dont seem to do any deals for BT Total Option 2 aparrt from offering you BT Total Option 2 at the same price as Option 1 a month for a year. Once your BT contract is up.

Darren

Not really as Tesco and Sainsbury's have nothing to do with each other and doesnt need the other to provide the online service.
As far as your Telephone lines are concerned BT own the line to your house and are responsible to fix any problems so its left to the home owner to sort it out.
Yes it is annoying that the company you pay your money to doesnt seem to want to get involved, but unfortunately its the way alot of companies do things these days and adopt the attitude of we will take your money, but if something goes wrong, your on your own.

this is something i can't get my head around. If i went to sky from BT and payed Sky my line connection,who fixes it if BT run the exchange

i have been having massive issues with BT, despite my loyalty i have been offered a measily £3 off a month, despite me having continued connection and download rate issues. I now find that the £3 off is not customer based to me, its something they offer everyone!

You are confusing BT Retail (to whom many pay line rental) with BT Openreach (the company which runs the network for all those companies which use it).

Maybe this will help.Im not saying your wrong

This is my exchange.I cant remember exactly what he said but it was about the exchange getting updated to somthing else.

http://usertools.plus.net/exchanges/...1179&plugin=vp

Added

This might be what he was referring to.I dont know alot about the exchanges etc

http://usertools.plus.net/exchanges/...&plugin=wbcdsl

I think a better analogy would be you buy a new car from Ford (Sky)...it has a Renault engine (BT),,(although it may say Ford on the engine cover)...
Your new car breaks down, engine problem...you call the Ford dealer and they say call Renault coz it their engine !!!, you wouldnt accept that would you, you would say 'I bought this car from you !!'...and even if the engine is at fault ,that would be between Ford and Renault, not you the customer

What if you buy some energy bulbs (philips) from morrisons and they dont last long , so you take them back after a few months and then get told to contact philips.

Did i miss the mass e-mail from the goverment that said you buy stuff and its faulty, contact the manufacturer.Even if there is no contact info on the packaging (Rant over)

Jim - based on the info I've read the question really should be - when will Sky install their own equipment in the exchange ?

BT are upgrading exchanges but Sky only target high density locations where they can maximise their profit for when they install their own equipment. In your case it sounds like you're getting a "rebranded" BB line. It's up to Sky to push BT Openreach for upgrade dates or for you as their customer to ask when they'll install their own dedicated kit.

Ultimately Sky should deal with your enquiry and not fob you off.

Thanks very much guys i apreciate the time you have taken to help me.

I will be buying a dictaphone and calling sky in the near future.

If you buy bulbs from Morrisons and they were no good, you would take them back to Morrisons, not Phillips (or whoever manufacured them), thay was the whole point of my comment, your contract is with whoever sells you the product (the merchant) not the merchants suppliers, I think you have not read my post carefully, in my analogy I said the customers complaint is with Ford even though the Renault engine is the problem, the car was bought from Ford so its for Ford to sort out, much like if Sky supply broadband and even if the fault is with BT its upto Sky to sort out with BT on the end users behalf...not for Sky to say to its customer, you better ring BT !!!!!

I actually bought the bulbs from morrisons and brought them back , they was a un none brand but very small and the only ones i could find so i tried them.Then the usual started when i took them back.I just threw them in the bin.

Next time i went back they had lose cherries and i accidently put them through as black grapes on the self service