[Butterflygirl]

Well, that's that then. Its finally given up the ghost.

Having frozen one last time I gave in and rang the helpline who told me to go through the whole unplug/replug rigmarole, again, and then the best they could offer was, yes, you've guessed it, the factory reset.

I delayed on this because I was still hoping to watch the programmes I had recorded (since the earlier wipeout) but it just wouldn't restart whatever I did so had to give in.

Unfortunately even that drastic action didn't work and we realised that the fan wasn't going round just whirring back and forward.

We tried gently hoovering it then rang back to the helpline but about halfway through the 15minute wait the fan gave up altogether.

Obviously they can't just send us a new one :yawn: so we have to wait for an engineer to pronounce it 'extinct' and the next appointment is the 27th!

I'm hoping they won't just send someone who says, yes its faulty, we'll have to order you a new one.........

[Butterflygirl]

What? 184 views and no-one can be bothered to come on and say "I told you so"?

[noise747]

i hope you have a better service than my friend did when hers went belly up, took flipping weeks before she got a new box.

she told them if it goes wrong again and they take that long again then she will tell them where to shove BT vision and their broadband. But then she is considering changing broadband anyway as she is moving.

[stuartross5]

Quote:

Originally Posted by Butterflygirl

Obviously they can't just send us a new one :yawn: so we have to wait for an engineer to pronounce it 'extinct' and the next appointment is the 27th!

I'm hoping they won't just send someone who says, yes its faulty, we'll have to order you a new one.........

Hope I'm not teaching granny to suck eggs, but have you asked them (no, better still, told them) to make sure the engineer has a new box with him when he calls. It seems from Noise's reply that it may be the logical thing to do. In reality, we shouldn't have to tell them to do that as it seems so obvious to me. You gotta put your foot down with a firm hand girl

[Butterflygirl]

Thanks you two.

Noise, as much as I would love to threaten them with telling them where to stick it, they would just call my bluff as 'im indoors works for BT and we got it on trial

Stuart, I did say that to them in my sternest voice but he just said I'll make a note of the actual problem and, well, they 'should' bring out a new box............

[noise747]

Quote:

Originally Posted by Butterflygirl

Thanks you two.

Noise, as much as I would love to threaten them with telling them where to stick it, they would just call my bluff as 'im indoors works for BT and we got it on trial

Stuart, I did say that to them in my sternest voice but he just said I'll make a note of the actual problem and, well, they 'should' bring out a new box............

You be lucky if you get a engineer, my friend did not get one, Bt told her that one would be sent, then they told her that he came and there was no answer, which is strange as my friend works from home, so she would be there.

Bt is fine when the service is working, but if anything goes wrong then you are in trouble, but it seems like that is the norm these days anyway.

Good luck

i think I need some of that good luck, getting in touch with Bt myself in the next couple of days to get my MAC.

[stuartross5]

Quote:

Originally Posted by Butterflygirl

Thanks you two.

Noise, as much as I would love to threaten them with telling them where to stick it, they would just call my bluff as 'im indoors works for BT and we got it on trial

Stuart, I did say that to them in my sternest voice but he just said I'll make a note of the actual problem and, well, they 'should' bring out a new box............

It's possible (just possible!!!!) that the engineer will contact you before he visits. If he does then that would be a good time to say " 'ere, av you got a new box wiv ya" (in your sternest voice of course ).............Oh OK, I'm probably dreaming again:sleep:. Hope it works out OK for you. You'll have to tell me what it's like once it's up and running. I know I'll get an unbiased opinion from you, unlike some (no not you Noise)

[Butterflygirl]

Waited in all morning for my engineer - no sign.

Rang at 1pm - the cut off time - they 'allegedly' went to check and asked me to ring back in 1/2 hour if no-one had been. I said "they are definitely still coming aren't they, only I've waited in before only to find that the appointment had been cancelled and no-one had told me?" "Oh yes", they said, "its definitely booked'.

LYING TOADS!

Rang back at 1.45 only to be told that when the appointment had originally been made it had been rejected by the 'centre' so it hadn't been made at all.

The nice sounding lady said "I think customers should be told that" - well, yes, SO DO I!!!!!

They could come Saturday afternoon but its my Birthday tomorrow and I would like to do something this weekend, so its Tuesday morning again now.

I am bl**dy furious! Yes, Stuart, I think you can assume my opinion will be unbiased!

[wwwebber]

Not good. That also happened to me during my house move just before Christmas . I had to go through the exec office to get it sorted

I managed to get a set of free homeplug adaptors for my troubles though

[BT Support]

Hi Butterflygirl,

I can look into this for you if you want, can you email your account number, name and a link to this thread to btcare@bt.com and I'll see what's going on?

Thanks,

Stephanie
BT Support

[noise747]

Quote:

Originally Posted by Butterflygirl

Waited in all morning for my engineer - no sign.

Rang at 1pm - the cut off time - they 'allegedly' went to check and asked me to ring back in 1/2 hour if no-one had been. I said "they are definitely still coming aren't they, only I've waited in before only to find that the appointment had been cancelled and no-one had told me?" "Oh yes", they said, "its definitely booked'.

LYING TOADS!

Rang back at 1.45 only to be told that when the appointment had originally been made it had been rejected by the 'centre' so it hadn't been made at all.

The nice sounding lady said "I think customers should be told that" - well, yes, SO DO I!!!!!

They could come Saturday afternoon but its my Birthday tomorrow and I would like to do something this weekend, so its Tuesday morning again now.

I am bl**dy furious! Yes, Stuart, I think you can assume my opinion will be unbiased!

that seems to be the norm for Bt, they either don't come when they are suppose to or they don't phone when they are suppose to.
At least Sky do get to their customers when they say they will most of the time.

If BT was not Bt and the fact that they own the phone network, they would have gone out of business years ago, might have been a good thing as well, we may have got a decent broadband system in this country.

[wwwebber]

Quote:

Originally Posted by noise747

If BT was not Bt and the fact that they own the phone network, they would have gone out of business years ago, might have been a good thing as well, we may have got a decent broadband system in this country.

I'd like you to post something reliable and trustworthy to back either point up please Noise.

[stuartross5]

Quote:

Originally Posted by Butterflygirl

Waited in all morning for my engineer - no sign.

Rang at 1pm - the cut off time - they 'allegedly' went to check and asked me to ring back in 1/2 hour if no-one had been. I said "they are definitely still coming aren't they, only I've waited in before only to find that the appointment had been cancelled and no-one had told me?" "Oh yes", they said, "its definitely booked'.

LYING TOADS!

Rang back at 1.45 only to be told that when the appointment had originally been made it had been rejected by the 'centre' so it hadn't been made at all.

The nice sounding lady said "I think customers should be told that" - well, yes, SO DO I!!!!!

They could come Saturday afternoon but its my Birthday tomorrow and I would like to do something this weekend, so its Tuesday morning again now.

I am bl**dy furious! Yes, Stuart, I think you can assume my opinion will be unbiased!

What a totally unacceptable situation....Shame on BT....I bet they are still taking their monthly payments from you!!!

The system may be good but it needs to be backed up by an after care service second to none. It's good that the BT support person on here has said he will look into it for you, but at the end of the day, he shouldn't have to. Not good enough BT, shame on you

I think I can now guess what you opinion will be now, lets hope it will be worth the agro once you get your box sorted out.