BT Vision - won't let me have one!

igram · 26-04-2010, 22:34

Signed up on line for a BT box last Friday - got message today saying "However, we’re sorry, but due to technical limitations of your line, we can’t provide you with BT Vision. Our tests show you are unable to receive any free view channels therefor we are unable to proceed with your order.

We’ve therefore had to cancel your order"

Hmm - been watching Freeview with my Hummy for 3 years now - no problems, and even have ESPN card on Ch 34. Broadband is rock solid at 5MB. It seems that the deal online is too good and this is BT's way of ratting on the deal.

gmack2000 · 26-04-2010, 22:53

i could offer you a black box and get then get them to add the service to your line - dunno if it would work but the offer is there if you want to PM me?

soulboy77 · 27-04-2010, 09:45

You need to go back to BT and challenge them on this knowing you have evidence to the contrary.

MostynDS · 27-04-2010, 11:10

Quote:

Originally Posted by soulboy77

You need to go back to BT and challenge them on this knowing you have evidence to the contrary.

It's not worth fighting for. Think of it as a narrow escape.

wwwebber · 27-04-2010, 11:23

Check your line speed here to see what BT thinks your line can do :-

http://www.productsandservices.bt.co...ON-TOTAL-BB-R1

It's not always uptodate which is why you may be having an issue.

noise747 · 27-04-2010, 11:53

Quote:

Originally Posted by wwwebber

Check your line speed here to see what BT thinks your line can do :-

http://www.productsandservices.bt.co...ON-TOTAL-BB-R1

It's not always uptodate which is why you may be having an issue.

Read his post again.

Nothing to do with lines, it is because Bt thinks he can't get Freeview.

noise747 · 27-04-2010, 11:54

Igram, Bt will give you a box even if you are not in a freeview area, but you have to fight for it, you have to phone them and make your case if you really, really want BT Vision.

old_red_eyes · 29-04-2010, 15:48

Given the terrible service I have been getting from BT recently, I wouldn't bother!

igram · 30-04-2010, 21:10

Thanks to all for the posts.

I rang BT as advised by forum members and their call centre could not have been more helpful. Of course I could have one (at my own risk) - delivery next week. So I can have fun with all the problems that other posters are highlighting. Will report back any issues for the benefit of others in the community.

igram · 17-05-2010, 20:10

Quote:

Originally Posted by igram

Thanks to all for the posts.

I rang BT as advised by forum members and their call centre could not have been more helpful. Of course I could have one (at my own risk) - delivery next week. So I can have fun with all the problems that other posters are highlighting. Will report back any issues for the benefit of others in the community.

All working fine - much better than my old Hummy 9200T by a mile.

scotty2808 · 18-05-2010, 13:14

nice one. most of the new customers come on here saying they are either happy with the service or surprised at how good it is.

the customer base seems to be slowly increasing - even after adjustments for those who left the service. considering the number of bb customers bt has - it has not really managed to enough vision boxes into the homes. it will be interesting to see what impact bringing Sky Sports will have to BTV IMO.

26-04-2010, 22:34	#1
igram Forum Member Join Date: May 2007 Location: Dorset Posts: 12	BT Vision - won't let me have one! Signed up on line for a BT box last Friday - got message today saying "However, we’re sorry, but due to technical limitations of your line, we can’t provide you with BT Vision. Our tests show you are unable to receive any free view channels therefor we are unable to proceed with your order. We’ve therefore had to cancel your order" Hmm - been watching Freeview with my Hummy for 3 years now - no problems, and even have ESPN card on Ch 34. Broadband is rock solid at 5MB. It seems that the deal online is too good and this is BT's way of ratting on the deal.

30-04-2010, 21:10	#9
igram Forum Member Join Date: May 2007 Location: Dorset Posts: 12	They have changed their minds! Thanks to all for the posts. I rang BT as advised by forum members and their call centre could not have been more helpful. Of course I could have one (at my own risk) - delivery next week. So I can have fun with all the problems that other posters are highlighting. Will report back any issues for the benefit of others in the community.

17-05-2010, 20:10	#10
igram Forum Member Join Date: May 2007 Location: Dorset Posts: 12	All hunky dory Quote: Originally Posted by igram Thanks to all for the posts. I rang BT as advised by forum members and their call centre could not have been more helpful. Of course I could have one (at my own risk) - delivery next week. So I can have fun with all the problems that other posters are highlighting. Will report back any issues for the benefit of others in the community. All working fine - much better than my old Hummy 9200T by a mile.

26-04-2010, 22:53	#2
gmack2000 Forum Member Join Date: Apr 2000 Location: Scotland Posts: 192	i could offer you a black box and get then get them to add the service to your line - dunno if it would work but the offer is there if you want to PM me?

27-04-2010, 09:45	#3
soulboy77 Forum Member Join Date: Jul 2005 Location: Herts Posts: 17,005	You need to go back to BT and challenge them on this knowing you have evidence to the contrary.

27-04-2010, 11:10	#4
MostynDS Forum Member Join Date: Aug 2009 Posts: 773	Quote: Originally Posted by soulboy77 You need to go back to BT and challenge them on this knowing you have evidence to the contrary. It's not worth fighting for. Think of it as a narrow escape.

27-04-2010, 11:23	#5
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Check your line speed here to see what BT thinks your line can do :- http://www.productsandservices.bt.co...ON-TOTAL-BB-R1 It's not always uptodate which is why you may be having an issue.

27-04-2010, 11:53	#6
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by wwwebber Check your line speed here to see what BT thinks your line can do :- http://www.productsandservices.bt.co...ON-TOTAL-BB-R1 It's not always uptodate which is why you may be having an issue. Read his post again. Nothing to do with lines, it is because Bt thinks he can't get Freeview.

27-04-2010, 11:54	#7
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Igram, Bt will give you a box even if you are not in a freeview area, but you have to fight for it, you have to phone them and make your case if you really, really want BT Vision.

29-04-2010, 15:48	#8
old_red_eyes Forum Member Join Date: Jun 2006 Posts: 1,843	Given the terrible service I have been getting from BT recently, I wouldn't bother!

18-05-2010, 13:14	#11
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	nice one. most of the new customers come on here saying they are either happy with the service or surprised at how good it is. the customer base seems to be slowly increasing - even after adjustments for those who left the service. considering the number of bb customers bt has - it has not really managed to enough vision boxes into the homes. it will be interesting to see what impact bringing Sky Sports will have to BTV IMO.

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BT Vision - won't let me have one!