If it's of interest to people here: there's a new firmware upgrade coming in March.
I sent:
Quote:
“After the 6.21 update, this box is crashing a lot while watching HD content (in London). It regularly falls into a deep sleep and is impossible to get out of standby while using the remote. It never records in this state. While recording one HD channel, the picture jerks and the sound is broken on other channels. It's a decent enough box, but I'm not too impressed at its current behaviour; I'd be happy to be a beta tester for any firmware if it would be helpful. Can you suggest a cure for the above issues?”
...and they responded with a very friendly and human response:
Quote:
“Thank you for your email regarding the new update.
This is actually a known issue with v6.21 where, intermittently, the unit will freeze in standby. While it affects everyone to some extent, the vast majority of people rarely experience this issue thankfully. Unfortunately for some, as in your case, it’s more common.
This is something that will be resolved with the next update, which will be transmitted over-the-air at the end of March at the very latest and it will be online to download a few weeks before that. In the meantime, you can reset the unit by holding down the standby button on the front panel for 6 seconds to wake the unit up again. Alternatively, you can leave the unit active i.e. not in standby and turn off the automatic standby by going to Menu > Settings > Preferences > Automatic Eco Mode. The unit shouldn’t freeze at all when not in standby (well, it shouldn’t freeze IN standby either, but this will be fixed very soon).
Obviously these are by no means ideal solutions, but as temporary fixes they will help to minimise the inconvenience to you until the update is released.
As to the recording causing the picture and audio to jerk and break up, I would advise trying a factory reset as this is not a known issue with the software. If the issue continues then please contact us with further so that we can investigate into this for you.
Finally, thank you for offering to beta test the coming software; however our developers have a specialised testing centre which they prefer to use. Unfortunately due to the sporadic nature of the freezing issue, it is very hard to replicate and so wasn’t caught during testing.
I hope this answers your questions but let us know if there is anything further we can do.”
Well, that's nice, isn't it...