I am at a loss. We have a BT line that two years ago was very noisy, to the extent some phone calls disconnected let alone difficult to her. After two engineer visits and a bill for three (one engineer claimed the master socket circuit board was damaged by damp, but we had a new full structural house survey that said there was no damp) we still had a much reduced noise issue. I then was advised to take it to the Chief Ex’s Office, which I did. During this process BT Wholesale had monitored the broadband and said there tests showed there was a line fault (but this was nothing to do with them).
After much pressure from me a senior engineer was asked to take over the issue. Again after a time I was told there was no fault found and as the noise was much reduced AND I had got a refund for the two engineer call (and one that never happened!) I gave up.
Last year my ISP transferred me away from BT Wholesale but as the resulting problems were unresolved moved me back. The result was a clear phone line which is what we have had until now.
With the rain a few days ago came line noise again. The modem is constantly losing signal usually as we make or receive call but at times you can see the internet coxection light going when nothing is happening. and phone calls have at time’s a lot of noise. I have put the phone/modem direct into the master socket, used a cord phone on its own and still get noise. But as usual its intermittent with short breaks that are OK. After the last time we are very concerned about a BT call out.
The log from a short time this morning is (there were three out going call with cracking on them during this log)

05/03/2010 12:33:37 192.168.2.3 login success
05/03/2010 12:31:57 If(ATM1) PPP connection ok !
05/03/2010 12:31:56 ATM1 get IP:91.85.172.155
05/03/2010 12:31:48 ATM1 start PPP
05/03/2010 12:31:47 ADSL Media Up !
05/03/2010 12:31:30 ATM1 stop PPP
05/03/2010 12:31:30 ADSL Media Down !
05/03/2010 12:27:44 If(ATM1) PPP connection ok !
05/03/2010 12:27:43 ATM1 get IP:91.85.130.83
05/03/2010 12:27:42 ATM1 start PPP
05/03/2010 12:27:42 If(ATM1) PPP fail : Peer terminate
05/03/2010 12:27:40 ATM1 start PPP
05/03/2010 12:27:40 ADSL Media Up !
05/03/2010 12:27:27 ATM1 stop PPP
05/03/2010 12:27:27 ADSL Media Down !
05/03/2010 12:02:50 NTP Date/Time updated.
05/03/2010 12:02:42 If(ATM1) PPP connection ok !
05/03/2010 12:02:41 ATM1 get IP:82.153.195.250
05/03/2010 12:02:37 ATM1 start PPP
05/03/2010 12:02:37 Dial On Demand(ATM1)
05/03/2010 12:02:37 If(ATM1) PPP fail : Peer terminate
05/03/2010 12:02:35 ATM1 start PPP
05/03/2010 12:02:35 Dial On Demand(ATM1)
05/03/2010 12:02:35 ADSL Media Up !
05/03/2010 12:02:30 sending ACK to 192.168.2.3
05/03/2010 12:02:20 sending ACK to 192.168.2.2

Any ideas as to what else I can do would be welcome.

Hi there!

Send an email to Ian Livingstone and explain the problem

Email address: ian.livingston@bt.com

Sounds like water is getting into a junction/box somewhere and, until it dries out naturally, you have problems. You need an engineer to attend just after the rain stops or when it is raining - but how you arrnage that is beyond me.

I reported a hissing, crackling & modem tone on my landline. The broadband light turned orange each time I used the phone.The person at the other end couldnt hear it though. Ran through all the checks, I got a new phone and changed the ADSL filter. BT engineer said it was my home hub causing interference and I should order a replacement. The Call Centre ran through all the checks again. I kept saying that the engineer said it was the hub. She then said there would be a further charge of £87 because my warranty had ran out (already charged £127 by the engineer) or would I like to extend my contract with BT?
I connected my old BT Voyager, picked up the phone and was greeted by ssssssssssssssssssssssssssssssssss.
I fixed the problem myself -with a Valium!

First of all your Broadband problems are nothing to do with BT - nor were they the first time. (I am surprised that BTW even talked to you. Their customer is the ISP not the end user.) Broadband problems are the sole responsibly of your ISP. If there is line fault causing problems with your Broadband then it is your ISP's responsibility to call Openreach.

If your Voice Service is with BT then you should call them and report a nosy line. DO NOT mention Broadband. (See above.) If you voice service is with a supplier other than BT then call them.

BTW connecting via the Master Socket doesn't prove anything. You need to connect via the TEST Socket.

Hi John7,

I can take a look at this for you if you like. Please email btcare@bt.com with your BT account details, along with a link to this thread.

Cheers

Paddy,

Many thanks for replies and useful advice. I have been in touch with Ian Livingstone and the case has been passed to one of his team. BTW were involved through my ISP but both said there was a copper line and or RF fault (odd that the transfer to and back from DataStream removed the problem for many months and indeed its not been as bad since further issues have restarted).
It has been a nightmare getting any one here when there has been noise, when we had it the engineer didn’t I now know do what was needed as he thought he had found the problem with my master socket. If he them had tested back to the exchange he might have found the fault as he has been the one and only engineer to be here when there was a noisy line!
As soon as there is a problem I go direct into the test socket, in the time this has been going on I have had 5 different modems, 2BT filter face plates, a draw full of different filters, cables and now have a much better idea of fault finding than I ever would have wished to have.
Since posting first my ISP has called out an engineer again, he fitted a RF filter (but said it was in desperation) there was no line noise to help trace the problem and I have never heard what he may or may not have found/done when he left to trace the line back to the exchange. He didn’t disconnect us and the problem with the modem resynchronising has happened a few times since but the line noise has gone again even though we have just had some heavy rain after a dry spell.
The last modem resynchronisation was last night and again the IP Address wasn’t effected and the up speed became low at 256k. One of the engineers comment’s was he hadn’t seen a modem resynchronising with few events causing a new IP Address to be generated just new up and down speeds etc between us and the exchange. He also didn’t understand why out down speed was so high or why the IP profile wasn’t apparently being effected by spells of modem resynchronisions. We have had months of stability and a profile of 3 MB getting 2.7 test speed, but the issues return and an IP Profile of 4 to
4.5Mb getting a spell of over 3.7Mb speed tests
So the comments given have been the route I have been though as pointed out intermittent faults can be VERY difficult to get sorted even if you get direct access to faults and so far my issues have been reduced but still remain.

Oh well its back again noise and modem being resynchronised with phone calls. In making a call to BT faults thay rang back when I changed phone and it cleared, changed back to the main phone and again no noise. But since then its becme worse and the modem is resynchronising but I am keeping my IP address each time! Clearlyn the enginer didn't find/change any thing when he came!

Keep us posted, if this problem persists drop us an email to the address Paddy posted there and we'll check this out further on our end.

Thanks,

Stephanie

Many thanks, my ISP is arranging an engineer again so I will see what that produces this time.