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If you are unhappy with your new phone..


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Old 16-05-2004, 10:36
dav2112
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Join Date: Oct 2002
Posts: 95

what are your rights if you decide that the phone/contract you have just bought are not right for you.I made a bit of a rash decision yesterday and I've now decided that my purchase from The Link isn't what I want.Am I able to take everything back and get them to cancel the whole lot or am I stuck for the next year.Any help appreciated.
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Old 16-05-2004, 11:06
kev
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Location: South Notts (Waltham TV TX)
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When i brought my phone the salesman was going through all the stuff and mentioned that most networks have a 16day refund policy - EXCEPT T-Mobile.

If i were you I would contact The Link NOW and take the phone back today.
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Old 16-05-2004, 11:11
dav2112
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Cheers kev.Unforunately they don't open here on a Sunday,and it's a long time until tomorrow!!!!
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Old 16-05-2004, 11:36
Jase83
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T-mobile do have a refund poilicy (it was stated wen i bought direct from the CSR)
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Old 16-05-2004, 11:44
kev
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Originally Posted by Jase83
T-mobile do have a refund poilicy (it was stated wen i bought direct from the CSR)
I meant to say - you can take the phone back, but i was told your tied into the contract.

Was CSR distance selling? If so you have a 7 day cooloing off period anyway?
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