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Getting money owed back off BT |
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#1 |
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Forum Member
Join Date: Feb 2006
Location: County Durham
Posts: 686
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Getting money owed back off BT
Reposting here as I first posted in Advice:
Arrgh! We recently left BT and had paid up until July 1st so they owe us money right? Almost 2 months by our reckoning. Our last bill is £17.77 so we are owed the money up until 1st July minus the £17.77. Just phoned India and the man was adamant they owe us no money The account is closed and there's nothing outstanding on the account. I asked to speak to his manager and he was a little uncomfortable and said 'please hold'. I did and the line went dead Bloody fuming grrrr, well I didn't think it would be simple! So HOW do we get our money back? Soooo frustrating! |
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#2 |
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BT Support
Join Date: Mar 2009
Posts: 459
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Hi Boolaa,
If you have recently closed your BT account, this will mean that a final bill will be produced for you shortly. If there is a credit balance on this bill it will be refunded directly back to your bank account or a cheque will be produce. This can take up to 7-14 days from the date your account was closed. I can take a look at this for you, email btcare@bt.com with your BT account details, along with a link to this thread. Thanks Paddy, |
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#3 |
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Forum Member
Join Date: Feb 2006
Location: County Durham
Posts: 686
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Thanks for the help Mr/Mrs/Miss/Ms BT Support
Just received the following message from BT:I can confirm that a Final bill was produced for your account on 18/05/10 and you will receive a cheque for £61.16 within the next 7 days. So they DID owe me money, hopefully the cheque will arrive! |
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#4 |
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Inactive Member
Join Date: Oct 2009
Posts: 3,089
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Quote:
Thanks for the help Mr/Mrs/Miss/Ms BT Support
Just received the following message from BT:I can confirm that a Final bill was produced for your account on 18/05/10 and you will receive a cheque for £61.16 within the next 7 days. So they DID owe me money, hopefully the cheque will arrive! Odd, though, that he couldn't see from the last few transactions what had happened. Perhaps they don't appear when viewing a closed account. |
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#5 |
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Forum Member
Join Date: Oct 2001
Posts: 26,381
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Quote:
The support person may have looked at your account after the refund had been processed and hence seen the account balance was nil. It seems unlikely he'd have seen an outstanding balance and lied about it.
Odd, though, that he couldn't see from the last few transactions what had happened. Perhaps they don't appear when viewing a closed account. Basically, the advisor has been too lazy to look at the account and to calculate the approximate rental rebate that was going to be due back and then add that to any other credits like payments made. |
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Just received the following message from BT: