BT - What a SHAMBLES - Will move to SKY

swades · 20-05-2010, 22:21

I have been a constant subscriber of BT services for many many years now. Even kept BT when moved around. 20 years plus of service they provided. I even take their BT Vision just for the sake of it.

Now on Monday night at 11.30pm my internet would not connect. Checked the phoneline and it had a dial tome but I could not make or receive calls. Not even BT's 150.

Rung BT from my mobile and some guy in India said no one is available - call in morning.

Did just that - was on phone for 1 hour on Tuesday. And in the end was told my services had been disconnected due to an error and that I would get them back by Thursday - within 48 hours.

Rung them today - in afternoon - Thursday - on phone for 2 hours - this time got a UK woman - in the end she said she is putting it through to Openreach and I would get services back in 24 hours. Said put me on with supervisor. Said he was busy. I said as I did not have any services I would like to cancel.

She said ok - services cancelled - I then said I want compensation - she then put me on line with supervisor. He said we are sorry and I would get services back within 24 hours and he would post a compensation form to fill.

Now waiting...

Any assistance?

currykev · 20-05-2010, 22:25

My advice.
Have more patience.

swades · 20-05-2010, 22:30

Quote:

Originally Posted by currykev

My advice.
Have more patience.

But when do I get my services and what kind of compensation can I get?

scotty2808 · 20-05-2010, 22:43

my advice... try posting in the right forum. this is for vision not broadband.

and try contacting bt care (btcare@bt.com). they regularly monitor these forums and deal with people with problems.

lowebb · 21-05-2010, 09:41

Quote:

Originally Posted by scotty2808

my advice... try posting in the right forum. this is for vision not broadband.

and try contacting bt care (btcare@bt.com). they regularly monitor these forums and deal with people with problems.

I bet his Vision isn't working....

scotty2808 · 21-05-2010, 11:50

Quote:

Originally Posted by lowebb

I bet his Vision isn't working....

doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply.

Fayecorgasm · 23-05-2010, 11:58

Quote:

Originally Posted by scotty2808

doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply.

to be fair sometimes thats the only way to do it since soem forums are more helpful than others

swades · 23-05-2010, 13:28

yes vision is also gone... got phoneline back today but still no broadband or vision... any ideas on if i can get compensation for this?

lowebb · 24-05-2010, 13:12

Quote:

Originally Posted by scotty2808

doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply.

Did you read it?

Quote:

I even take their BT Vision just for the sake of it.

speckledhen · 24-05-2010, 19:24

The only "compensation" you can claim is the rental on any of the assets you have(line rental, BB rental)
But this can only be claimed after the 3rd working day if the problem is not resolved,
Works out to around 52p a day for line rental

scotty2808 · 24-05-2010, 22:46

Quote:

Originally Posted by lowebb

Did you read it?

my mistake.

scotty2808 · 24-05-2010, 22:57

Swades -

Sorry. I misread your opening post. Hopefully you get things sorted.

noise747 · 25-05-2010, 11:05

Quote:

Originally Posted by Fayecorgasm

to be fair sometimes thats the only way to do it since soem forums are more helpful than others

Very true.

swades · 25-05-2010, 19:07

Emailed the ceo of bt. Got a phone call from his secretary who apologised and then said would call again later in the day. She did and said broadband would be active by tomorrow (Tuesday) morning.

coopermanyorks · 25-05-2010, 21:30

Quote:

Originally Posted by swades

Emailed the ceo of bt. Got a phone call from his secretary who apologised and then said would call again later in the day. She did and said broadband would be active by tomorrow (Tuesday) morning.

Is it working now ,you posted today , stating tomorrow = Tuesday or do you mean Wednesday ?

swades · 26-05-2010, 01:48

I meant Wednesday. See how stressed I am using mobile broadband.

clpxm39 · 29-05-2010, 16:33

So, is it sorted now ? If it is then the CEO is certainly worth his £1m bonus

swades · 30-05-2010, 01:14

got phoneline back 6 days after disconnetion and broadband 4 days after that but still waiting on vision.

noise747 · 30-05-2010, 08:55

Quote:

Originally Posted by swades

got phoneline back 6 days after disconnetion and broadband 4 days after that but still waiting on vision.

It is not good the way some of these companies treat their customers. They really need to buck up their ideas, but then people don't seem to care and still use them.

20-05-2010, 22:21	#1
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	BT - What a SHAMBLES - Will move to SKY I have been a constant subscriber of BT services for many many years now. Even kept BT when moved around. 20 years plus of service they provided. I even take their BT Vision just for the sake of it. Now on Monday night at 11.30pm my internet would not connect. Checked the phoneline and it had a dial tome but I could not make or receive calls. Not even BT's 150. Rung BT from my mobile and some guy in India said no one is available - call in morning. Did just that - was on phone for 1 hour on Tuesday. And in the end was told my services had been disconnected due to an error and that I would get them back by Thursday - within 48 hours. Rung them today - in afternoon - Thursday - on phone for 2 hours - this time got a UK woman - in the end she said she is putting it through to Openreach and I would get services back in 24 hours. Said put me on with supervisor. Said he was busy. I said as I did not have any services I would like to cancel. She said ok - services cancelled - I then said I want compensation - she then put me on line with supervisor. He said we are sorry and I would get services back within 24 hours and he would post a compensation form to fill. Now waiting... Any assistance?

20-05-2010, 22:25	#2
currykev Inactive Member Join Date: Oct 2006 Location: No space here Posts: 1,537	My advice. Have more patience.

20-05-2010, 22:30	#3
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	Quote: Originally Posted by currykev My advice. Have more patience. But when do I get my services and what kind of compensation can I get?

20-05-2010, 22:43	#4
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	my advice... try posting in the right forum. this is for vision not broadband. and try contacting bt care (btcare@bt.com). they regularly monitor these forums and deal with people with problems.

21-05-2010, 09:41	#5
lowebb Forum Member Join Date: Apr 2006 Location: Belfast Posts: 451	Quote: Originally Posted by scotty2808 my advice... try posting in the right forum. this is for vision not broadband. and try contacting bt care (btcare@bt.com). they regularly monitor these forums and deal with people with problems. I bet his Vision isn't working....

21-05-2010, 11:50	#6
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	Quote: Originally Posted by lowebb I bet his Vision isn't working.... doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply.

23-05-2010, 11:58	#7
Fayecorgasm Forum Member Join Date: Jun 2004 Location: Darlo Posts: 29,413	Quote: Originally Posted by scotty2808 doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply. to be fair sometimes thats the only way to do it since soem forums are more helpful than others

23-05-2010, 13:28	#8
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	yes vision is also gone... got phoneline back today but still no broadband or vision... any ideas on if i can get compensation for this?

24-05-2010, 13:12	#9
lowebb Forum Member Join Date: Apr 2006 Location: Belfast Posts: 451	Quote: Originally Posted by scotty2808 doesn't mention Vision once in his post and the OP created threads elsewhere on DS which suggests he is just looking for help from any forum group who will reply. Did you read it? Quote: I even take their BT Vision just for the sake of it.

24-05-2010, 19:24	#10
speckledhen Forum Member Join Date: Mar 2007 Posts: 767	The only "compensation" you can claim is the rental on any of the assets you have(line rental, BB rental) But this can only be claimed after the 3rd working day if the problem is not resolved, Works out to around 52p a day for line rental

24-05-2010, 22:46	#11
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	Quote: Originally Posted by lowebb Did you read it? my mistake.

24-05-2010, 22:57	#12
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	Swades - Sorry. I misread your opening post. Hopefully you get things sorted.

25-05-2010, 11:05	#13
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by Fayecorgasm to be fair sometimes thats the only way to do it since soem forums are more helpful than others Very true.

25-05-2010, 19:07	#14
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	Emailed the ceo of bt. Got a phone call from his secretary who apologised and then said would call again later in the day. She did and said broadband would be active by tomorrow (Tuesday) morning.

25-05-2010, 21:30	#15
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Quote: Originally Posted by swades Emailed the ceo of bt. Got a phone call from his secretary who apologised and then said would call again later in the day. She did and said broadband would be active by tomorrow (Tuesday) morning. Is it working now ,you posted today , stating tomorrow = Tuesday or do you mean Wednesday ?

26-05-2010, 01:48	#16
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	I meant Wednesday. See how stressed I am using mobile broadband.

29-05-2010, 16:33	#17
clpxm39 Forum Member Join Date: Jul 2007 Posts: 55	So, is it sorted now ? If it is then the CEO is certainly worth his £1m bonus

30-05-2010, 01:14	#18
swades Inactive Member Join Date: Oct 2009 Location: Manchester, UK Posts: 134	got phoneline back 6 days after disconnetion and broadband 4 days after that but still waiting on vision.

30-05-2010, 08:55	#19
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by swades got phoneline back 6 days after disconnetion and broadband 4 days after that but still waiting on vision. It is not good the way some of these companies treat their customers. They really need to buck up their ideas, but then people don't seem to care and still use them.

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BT - What a SHAMBLES - Will move to SKY